YYZ - LGW 5 hour mechanical delay - compensation?
Mar 28, 2019, 12:21 pm
#1
Original Poster
Join Date: Dec 2002
Location: Toronto
Posts: 484
YYZ - LGW 5 hour mechanical delay - compensation?
On March 13, flight #3 YYZ-LGW was delayed over 5 hours due to mechanical. We were lucky the aircraft was cleared by maintenance and were able to depart just before 3am, as a minute later the crew would have been over their time limit and flight cancelled. I know this flight doesn't qualify for any EU compensation as it was ex-YYZ, but we were told that WJ would be in touch with information about some compensation for the delay. Hadn't heard from them in almost two weeks, so reached out on Twitter and was offered WJ$100. A friend on the same flight hasn't heard anything from WJ yet. Just wondering if anyone has recent experience with delays on this flight and what is the current typical compensation being offered. Anecdotally, a friend who had a similar delay on this flight back in 2017 was given WJ$250 without even asking.
Apr 21, 2019, 3:28 pm
#4
Join Date: Apr 2019
Posts: 2
Back in August, my flight LGW-YVZ was also delayed for technical issues, as the flight was from the UE, I was entitled for the UE compensation (to the UE is also valid). I did sent the request and received $850. The connecting flight to YUL was also cancelled this one due to crew issue, for this one, I got my hotel night reimboursed ($150) + $30 vouchers + $150 after I’ve complaint on their Messenger! A good deal!!!
Apr 23, 2019, 6:56 am
#7
Join Date: Nov 2017
Posts: 3,359
I will say that as a *Gold I have trouble getting the compensation from AC that I'm entitled to. Last time I was inconvenienced by AC I had to speak to 3 different agents before they finally spat out my hotel and meal vouchers.
-James
Apr 24, 2019, 12:23 am
#8
Join Date: Jan 2003
Location: Ontario, Canada
Programs: Westjet Platinum, Fairmont Platinum RIP, Accor Gold, Marriott Lifetime Silver, HH Diamond
Posts: 1,296
I was recently on a YYZ-LGW flight that was delayed about 5 hours due to a mechanical issue, and got $100 Westjet dollars credited to my account several days afterward, without my having to initiate anything. Fortunately my flight connection to St. Petersburg had an 8 hour layover (separate ticket/airline).