Delayed flight WS2455 PVR-YWG Feb 4 2019

Old Mar 12, 19, 11:03 am
  #1  
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Delayed flight WS2455 PVR-YWG Feb 4 2019

This flight (WS2455 PVR-YWG Feb 4 2019) was delayed many hours due to mechanical problems.
We were provided $15 meal vouchers while in PVR. WestJet said in email "Where the flight was delayed and not cancelled, there is no refund due and we’re able to provide the $100 WestJet Dollars per guest.". We were provided with $100 WestJet dollars each.
I hear that others, on other flights, were provided $250 WestJet Dollars. Mexico has recently made new regulations for delayed/cancelled flights.

a few questions..
1. What is appropriate compensation for severely delayed flights
2. Why $100, and why $250 for others?
3. How do Mexican regulations affect compensation for delays?

Thanks, Charlie

Last edited by cgoodman; Mar 12, 19 at 11:04 am Reason: typo
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Old Mar 12, 19, 11:36 am
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Join Date: Mar 2010
Location: Calgary
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Originally Posted by cgoodman View Post
This flight (WS2455 PVR-YWG Feb 4 2019) was delayed many hours due to mechanical problems.
We were provided $15 meal vouchers while in PVR. WestJet said in email "Where the flight was delayed and not cancelled, there is no refund due and were able to provide the $100 WestJet Dollars per guest.". We were provided with $100 WestJet dollars each.
I hear that others, on other flights, were provided $250 WestJet Dollars. Mexico has recently made new regulations for delayed/cancelled flights.

a few questions..
1. What is appropriate compensation for severely delayed flights
2. Why $100, and why $250 for others?
3. How do Mexican regulations affect compensation for delays?

Thanks, Charlie
Here is a summary of the regulation:

https://mexiconewsdaily.com/news/air...-cancelations/
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Old Mar 12, 19, 2:55 pm
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From that link:If the delay is more than four hours the flight is to be considered cancelled and the airline must reimburse the full airfare and give customers compensation of no less than 25% of the original ticket price. In this last scenario the airline will also have to provide substitute transportation on its first available flight.
That would mean that the WestJet should have refunded my airfare plus 25%. They are refusing.
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Old Mar 12, 19, 3:07 pm
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Originally Posted by cgoodman View Post
From that link:If the delay is more than four hours the flight is to be considered cancelled and the airline must reimburse the full airfare and give customers compensation of no less than 25% of the original ticket price. In this last scenario the airline will also have to provide substitute transportation on its first available flight.
That would mean that the WestJet should have refunded my airfare plus 25%. They are refusing.
Assuming that it did get signed into Mexican law, you will probably have to make an online claim to the relevant Mexican government organization to get any more.
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Old Mar 12, 19, 9:52 pm
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Originally Posted by cgoodman View Post
From that link:If the delay is more than four hours the flight is to be considered cancelled and the airline must reimburse the full airfare and give customers compensation of no less than 25% of the original ticket price. In this last scenario the airline will also have to provide substitute transportation on its first available flight.
That would mean that the WestJet should have refunded my airfare plus 25%. They are refusing.
These are the actual rules Westjet quotes. See point 8.
- means you can accept it as a cancellation (reimbursement) and get the fare refunded + 25% OR travel at a future date and just get the 25% compensation.

Mexico flight and service disruptions

  1. If the delay is more than one hour and less than four, the passenger will be provided with a voucher for food and beverages, or a discount for 7.5% of the total ticket value.
  2. If the delay is greater than four hours, the passenger will be compensated in accordance to the law.
  3. In all cases of flight delay or cancellation, the airline must provide access to telephone calls and e-mails to the affected passenger.
    In event of a flight cancellation the passenger may elect the following:
  4. In event that the passenger decides not to travel or the flight was cancelled definitely. The passenger may request a refund of the price of the ticket.
  5. In event of a flight cancellation the airline must provide transportation on the next available flight (including rescue flights as applicable).
  6. In event of an overnight stay the airline must provide hotel and if necessary transportation to/from the airport.
  7. In the event that the passenger requests transportation for a future date, alternate flight arrangements will be offered subject to availability.
  8. If the passenger, due to a cancellation, chooses reimbursement or transportation at a future date, the passenger must be compensated with the 25% of the total price or unused portion of the ticket.
In event that the passenger is entitled to compensation the request must be processed within 10 days.
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Old Mar 12, 19, 11:08 pm
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First, dont bother trying to interpret and enforce Mexican law especially via an English-language news website. A lot could be lost in translation. And who knows how its enforced, or if it only applies to Mexican-flagged carriers, or to domestic flights.

And if you choose the option to deem WestJet to have cancelled your delayed flight, Im pretty sure you cant claim equivalent compensation as though it was cancelled yet still fly on that same flight once its ready to go.

Regardless, whats the concern over the comp? (It almost sounds like you want to extract comp as some sort of punishment for them??) Did you suffer some more serious consequences because of the delay?

Delays happen. A lot. Most people just roll with it ... its not like airlines go mechanical on purpose. And when it happens, Id far rather they take the time to get it right rather than rush it.

It hardly sounds like it had huge negative consequences other than you had to kill a few hours. But they still got you home - safe and sound - albeit it a bit late. $100 free per person sounds good to me.
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