The WestJet 737 MAX 8 thread
Mar 13, 2019, 7:15 pm
#31
Join Date: Jan 2005
Location: The World
Programs: WS Platinum, Marriott Titanium, DL Gold, UA Silver
Posts: 1,478
Good job, WS.
And for any WestJet phone agents or social media folks out there, hang in there! I’m sure you’re encountering more snarly people than usual right now — you’re doing great.
Mar 13, 2019, 9:04 pm
#32
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,646
Once Boeing fixes the 737 MAX issue, they need to work on their versioning system.
If 90%+ of people off the street can't look at the model number and tell which one is the most recent model, then Boeing is failing at human factors. The biggest company in the world (AAPL) does it this way for their hardware and software. No need to re-invent the wheel, just do what people are already normalized to and familiar with.
"Always seeking to go one unnecessary step further, when often old and simpler is far better." really rings true here.
If 90%+ of people off the street can't look at the model number and tell which one is the most recent model, then Boeing is failing at human factors. The biggest company in the world (AAPL) does it this way for their hardware and software. No need to re-invent the wheel, just do what people are already normalized to and familiar with.
"Always seeking to go one unnecessary step further, when often old and simpler is far better." really rings true here.
The last thing Boeing is going to worry about is their model numbering scheme.
Mar 14, 2019, 8:58 am
#34
Join Date: Jul 2014
Location: YVR
Programs: WS Nothing, AC Something, AS Gold. Too big for 737Max washrooms
Posts: 893
It's highly likely that the technical issues will be sorted out in the next couple of weeks (then opening the door to the legal fallout). Once the technical issues are resolved and the plane is flying again, we can all go back to complaining about the lavs.
Mar 14, 2019, 9:05 am
#35
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Join Date: Aug 2018
Posts: 669
I doubt it.
It's highly likely that the technical issues will be sorted out in the next couple of weeks (then opening the door to the legal fallout). Once the technical issues are resolved and the plane is flying again, we can all go back to complaining about the lavs.
It's highly likely that the technical issues will be sorted out in the next couple of weeks (then opening the door to the legal fallout). Once the technical issues are resolved and the plane is flying again, we can all go back to complaining about the lavs.
Mar 14, 2019, 9:07 am
#36
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Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,446
That’s fantastic ... I take back my earlier concerns that this was going to be chaotic for WS. (I’d assumed that much of the rebooking would fall on the call center agents fielding inbound calls, given WestJet’s lack of customer-facing tech for rebooking.)
Good job, WS.
And for any WestJet phone agents or social media folks out there, hang in there! I’m sure you’re encountering more snarly people than usual right now — you’re doing great.
Good job, WS.
And for any WestJet phone agents or social media folks out there, hang in there! I’m sure you’re encountering more snarly people than usual right now — you’re doing great.
Mar 14, 2019, 9:17 am
#37
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Join Date: Aug 2018
Posts: 669
Wasn’t that route replaced with a 787-9? Going from 2 flights per day to 1.
Mar 14, 2019, 9:22 am
#38
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,646
There are and have been many aircraft (including passenger aircraft) that have various points of inherent instability in flight and have automatic compensation in their flight control systems. Some are relatively minor (counteracting dutch roll tendencies) and others are more significant (MCAS on the MAX). A reliable technical "fix" is just that - a fix. All around inherent flight control stability is not essential.
Mar 14, 2019, 9:26 am
#39
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Join Date: Aug 2018
Posts: 669
There are and have been many aircraft (including passenger aircraft) that have various points of inherent instability in flight and have automatic compensation in their flight control systems. Some are relatively minor (counteracting dutch roll tendencies) and others are more significant (MCAS on the MAX). A reliable technical "fix" is just that - a fix. All around inherent flight control stability is not essential.
Mar 14, 2019, 9:55 am
#40
Join Date: Jun 2010
Location: YYG
Programs: airlines and hotels and rental cars - oh my!
Posts: 2,995
For some reason Embraer E190s and E195s come to mind as possibly having minor in-flight stability issues. I'm not certain about that by any means ... but it does ring a bell.
Mar 14, 2019, 10:18 am
#41
Join Date: Mar 2010
Location: Calgary
Posts: 1,444
Basically the 737 is primarily mechanical controls with computer augmentation. The 777 is fly by wire with mechanical backup and all other products (B787, A220, A319, A320, A321, A330, A350, A380) are fly by wire only.
Mar 14, 2019, 12:41 pm
#42
Join Date: Mar 2011
Location: YYZ
Programs: AC35K, Marriott Gold, Nexus
Posts: 56
I'm in Maui - flight home through OGG-YVR-YYZ - I think the YVR-YYZ was on Max 8 - at any rate, it's been cancelled.
They added 767s via YYC. The new flights are in the system - anyone find that the seat selection online tool is not working? We have premium economy and doesn't seem to be a way to move things. Perhaps they locked it to handle the amount of changes going through?
They added 767s via YYC. The new flights are in the system - anyone find that the seat selection online tool is not working? We have premium economy and doesn't seem to be a way to move things. Perhaps they locked it to handle the amount of changes going through?
Mar 14, 2019, 1:27 pm
#43
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Join Date: May 2002
Location: YEG
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Mar 14, 2019, 1:46 pm
#44
Join Date: Mar 2010
Location: Calgary
Posts: 1,444
AC has been pretty good at rebooking, too. I’m doing IT work for them in the Ops area at the moment and they have been quite proactive in using their analytics to try and optimize fleet utilization. My own flight tonight was cancelled but I was efficiently rebooked on to one an hour earlier.