Winnipegger surprised WS bag fees charged in CAD on trip to U.S. but USD on return
#47
Suspended
Join Date: Aug 2018
Posts: 669
#48
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,607
You could buy Plus vs. economy and all this goes away and a better seat to boot.
#49
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,916
So this year, same time, same trip, I'm charged C$80 for two bags going (!) and US$80 for the same two bags returning.
#50
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,916
I have booked the same accommodation for next year. We've been coming to OGG in January for almost 15 years, almost always used the WS flight because I hate the AC redeye going home. This year I got whacked C$250 in bag charges, also paid I forget how much for exit row seats one way and regular seats the other.
I haven't booked air for next year yet, but three things have happened that will affect what I do:
- My WS Gold status match lapsed at the end of Oct 2018;
- AC has added a daytime flight;
- I have regained my AC E35 status, which gives me, among other things, seat selection, 50% discount on preferred seats, three checked bags, and a Bistro discount code.
Ball is in your court.
#51
Join Date: Feb 2013
Location: Never home.
Posts: 2,971
Memo to WestJet:
I have booked the same accommodation for next year. We've been coming to OGG in January for almost 15 years, almost always used the WS flight because I hate the AC redeye going home. This year I got whacked C$250 in bag charges, also paid I forget how much for exit row seats one way and regular seats the other.
I haven't booked air for next year yet, but three things have happened that will affect what I do:
Ball is in your court.
I have booked the same accommodation for next year. We've been coming to OGG in January for almost 15 years, almost always used the WS flight because I hate the AC redeye going home. This year I got whacked C$250 in bag charges, also paid I forget how much for exit row seats one way and regular seats the other.
I haven't booked air for next year yet, but three things have happened that will affect what I do:
- My WS Gold status match lapsed at the end of Oct 2018;
- AC has added a daytime flight;
- I have regained my AC E35 status, which gives me, among other things, seat selection, 50% discount on preferred seats, three checked bags, and a Bistro discount code.
Ball is in your court.
AC now have a daytime OGG flight too and their 737 MAX with AVOD is a nicer ride than WS anyway. If you didn't have status on either, AC is already a better choice, but with E35 I'm surprised it could even be a discussion.
#52
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,916
That would be a good start. But yes, AC is definitely looking like a more attractive option at this point. I just need to figure out how to book it with Avion points such that I can still get by E35 bags and seats.
#53
Join Date: Jan 2005
Location: The World
Programs: WS Platinum, Marriott Titanium, DL Gold, UA Silver
Posts: 1,478
This all highlights a big challenge that WestJet is facing now.
As they try try to transform themselves from old WestJet (an LCC with less of a service offering, aggressive pricing, and with lots of flexibility for customers) to, in their words, a “global carrier” ... they’re now stacking on lots of fees, lots of new fare rules - with strict enforcement, a new “Basic” fare (often seemingly at the same price as what regular Econo used to be). And they really seem to be pushing base fares as high as they possibly can. Same planes, same product, same routes, and the old customer service that made them loved being replaced (partially) with rule enforcement and unwavering fee collection.
I get that they’re a business and need to succeed. But in lots of cases, WestJet now costs more — while still offer a lesser service than AC. (Their big hype over the 787, and the fact that they’re improving Plus/Premium, doesn’t change that.)
My fear is that they’re alienating their old core customer - leisure and infrequent travellers - while not giving frequent biz travellers or high margin travellers many new reasons to stick with them. Or, more importantly, to switch to them. (Although enhancements to WS Rewards will help, those are really more of a “me too” thing. They’re simply trying to catch up to what everyone else already offers their loyalty customers.)
Personally, I’m very happy with and very loyal to WestJet now. (As I’ve ranted about here previously, I consider AC to have fired me as a customer when they brought out Rouge and totally fumbled its launch.) Now, I like WestJet, I love the routes I have from YYC, and I’m generally happy with their offering. Even though the hard product on mainline AC can be a bit better, and even though WS is now often a bit more expensive. (And that’s even though I get free bags and have seat selection vouchers.)
This aggression over revenue - especially seat fees (like the new astronomical prices to just sit in the front third of the Y cabin) and high bag fees (especially US to Canada) - might look awesome on a PowerPoint slide at HQ. But this could come back to bite them, as the customer base that got them where they are today are very price sensitive — plus those customers are no longer seeing the folksy friendliness when they have a bag that’s 1 lb too heavy or when they want to change a segment because granny got sick. My hunch is that Sopwith’s example above is not all that rare...
As they try try to transform themselves from old WestJet (an LCC with less of a service offering, aggressive pricing, and with lots of flexibility for customers) to, in their words, a “global carrier” ... they’re now stacking on lots of fees, lots of new fare rules - with strict enforcement, a new “Basic” fare (often seemingly at the same price as what regular Econo used to be). And they really seem to be pushing base fares as high as they possibly can. Same planes, same product, same routes, and the old customer service that made them loved being replaced (partially) with rule enforcement and unwavering fee collection.
I get that they’re a business and need to succeed. But in lots of cases, WestJet now costs more — while still offer a lesser service than AC. (Their big hype over the 787, and the fact that they’re improving Plus/Premium, doesn’t change that.)
My fear is that they’re alienating their old core customer - leisure and infrequent travellers - while not giving frequent biz travellers or high margin travellers many new reasons to stick with them. Or, more importantly, to switch to them. (Although enhancements to WS Rewards will help, those are really more of a “me too” thing. They’re simply trying to catch up to what everyone else already offers their loyalty customers.)
Personally, I’m very happy with and very loyal to WestJet now. (As I’ve ranted about here previously, I consider AC to have fired me as a customer when they brought out Rouge and totally fumbled its launch.) Now, I like WestJet, I love the routes I have from YYC, and I’m generally happy with their offering. Even though the hard product on mainline AC can be a bit better, and even though WS is now often a bit more expensive. (And that’s even though I get free bags and have seat selection vouchers.)
This aggression over revenue - especially seat fees (like the new astronomical prices to just sit in the front third of the Y cabin) and high bag fees (especially US to Canada) - might look awesome on a PowerPoint slide at HQ. But this could come back to bite them, as the customer base that got them where they are today are very price sensitive — plus those customers are no longer seeing the folksy friendliness when they have a bag that’s 1 lb too heavy or when they want to change a segment because granny got sick. My hunch is that Sopwith’s example above is not all that rare...
Last edited by FlyerJ; Jan 26, 2019 at 12:21 pm
#54
A FlyerTalk Posting Legend
Original Poster
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,446
Indeed and imagine an infrequent traveller but WS loyalist paying for the preferred seats expecting extra legroom and finding out that not all aircraft offer extra legroom in these seats.
#55
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,607
Memo to WestJet:
I have booked the same accommodation for next year. We've been coming to OGG in January for almost 15 years, almost always used the WS flight because I hate the AC redeye going home. This year I got whacked C$250 in bag charges, also paid I forget how much for exit row seats one way and regular seats the other.
I haven't booked air for next year yet, but three things have happened that will affect what I do:
Ball is in your court.
I have booked the same accommodation for next year. We've been coming to OGG in January for almost 15 years, almost always used the WS flight because I hate the AC redeye going home. This year I got whacked C$250 in bag charges, also paid I forget how much for exit row seats one way and regular seats the other.
I haven't booked air for next year yet, but three things have happened that will affect what I do:
- My WS Gold status match lapsed at the end of Oct 2018;
- AC has added a daytime flight;
- I have regained my AC E35 status, which gives me, among other things, seat selection, 50% discount on preferred seats, three checked bags, and a Bistro discount code.
Ball is in your court.
#56
Join Date: Jul 2014
Location: YVR
Programs: WS Nothing, AC Something, AS Gold. Too big for 737Max washrooms
Posts: 893
I started to fly WS for the same reason, ie they are not AC.....only now WS are tending more and more towards "AC-think".
#57
Join Date: Mar 2010
Location: Calgary
Posts: 1,444
I would say that there are pros and cons on both sides of AC and WS, each has their own track that at times may seem the same, but other than both being airlines, neither are trying to be the same as each other (whether it is Rouge trying to be like WS was, or WS trying to be like AC mainline). Both try to respond to market needs, which may bring them together, but fundamental thinking in both cases is about trying to be the best themselves, not to be the same as each other.
#58
FlyerTalk Evangelist
Join Date: Nov 1999
Programs: FB Silver going for Gold
Posts: 21,800
Hmm, when I bought HNL-YYJ, WS offered the lowest price vs DL. I didn't even think of checking bag fees (coming off an Air Asia X front cabin flight from KUL with 2 free checked bags each). As for value proposition, KUL-HNL in lie-flat seats and ~14-15 hours of flight time will cost just a net of 2-3x WS in regular seats with 5-6 hrs of flight time once bag fees are figured in.
#59
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,916
https://www.cbc.ca/news/business/wes...0-us-1.5002318
Translation into plain English: "Because most of the other airlines are gouging their customers, we're going to as well. Because it's 2019 and we can."