CTV Atlantic | Swoop pax stranded in YHZ after 3 consecutive flights cancelled
Dec 2, 2018, 3:13 pm
#1
Original Poster
Join Date: Jul 2005
Location: Halifax, NS
Posts: 37
CTV Atlantic | Swoop pax stranded in YHZ after 3 consecutive flights cancelled
Dec 2, 2018, 3:40 pm
#2
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
They seriously couldn't just rebook people onto Mainline? Even Tigerair Australia does that without questions, for christs sake
If anything this really shows the absolute desperate need for some passenger protection laws
If anything this really shows the absolute desperate need for some passenger protection laws
Dec 2, 2018, 5:00 pm
#3
Join Date: Jul 2014
Location: YVR
Programs: WS Nothing, AC Something, AS Gold. Too big for 737Max washrooms
Posts: 893
Dec 2, 2018, 5:23 pm
#4
Join Date: Oct 2015
Location: YVR TLS
Programs: Air France Flying Blue, Altitude SE-100k, AAdvantage, United Mileage Plus, WS rewards, BonVoy Titan
Posts: 912
Would there be something in the licensing that would prevent WS doing a rescue flight? After all they are totally separate company's..
Dec 2, 2018, 5:52 pm
#5
Join Date: Mar 2010
Location: Calgary
Posts: 1,444
There isn't and it has been done before with one WS aircraft being used for the US flying for Swoop when they hadn't received all the authorisations on time needed to fly to the US. Typically WestJet doesn't have spare aircraft sitting around, other shuffling around such as getting aircraft out of scheduled maintenance early, flying extended hours on specific aircraft or consolidating flights on a route that has spare capacity at this point in time, would need to be done. Aircraft sitting idle is a very expensive proposition even compared with the cost of guest / passenger recovery.
Dec 2, 2018, 5:53 pm
#6
Join Date: Apr 2016
Posts: 609
Rule 90. C. 2. (c) In situations where other options have been deemed unacceptable, and in acknowledging that Swoop offers leisure focused service from secondary airports with limited alternate options, re-route the passenger in the same class of service to the destination named on the ticket, or applicable portion thereof, on the transportation services of another transportation provider within a reasonable amount of time. If the fare is lower no refund is provided, if and if the fare for the revised routing is higher than the fare paid by the passenger, Swoop will require no additional payment from the passenger or,
Dec 2, 2018, 11:26 pm
#8
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,607
At some point low cost should not abuse people for a whole day or more.
