Westjet Gold Status Match
#181
Join Date: Jul 2018
Location: YXE
Programs: Curb Your Enthusiasm, Fraggle Rock
Posts: 122
I get that few issues are simply a black or white matter, and it's worth acknowledging that Westjet has pulled some true corkers of recent...
Nevertheless, in this case I'm struggling to see how Westjet can be held responsible for Air Canada's incompetence.
Mind you, it also speaks to how Ed Sims' WestJet has disempowered employees from exercising customer-satisfying judgment in favour of bureaucratic rules.
Nevertheless, in this case I'm struggling to see how Westjet can be held responsible for Air Canada's incompetence.
Mind you, it also speaks to how Ed Sims' WestJet has disempowered employees from exercising customer-satisfying judgment in favour of bureaucratic rules.
Last edited by Norcanair; Nov 22, 2019 at 11:33 pm Reason: clarification and type
#182
Join Date: Jul 2008
Posts: 336
Scan a boarding pass with your status. Send that to WS Facebook team, gently concisely explaining the situation. Acknowledge their legitimate ask, and how you would love to fly with them...
#183
Join Date: Feb 2018
Location: YYT
Programs: M-Bonvoy Platinum Elite, Aeroplan 50K, DragonPass, AMEX MR, NEXUS
Posts: 1,715
I get that few issues are simply a black or white matter, and it's worth acknowledging that Westjet has pulled some true corkers of recent...
Nevertheless, in this case I'm struggling to see how Westjet can be held responsible for Air Canada's incompetence.
Mind you, it also speaks to how Ed Sims' WestJet has disempowered employees from exercising customer-satisfying judgment in favour of bureaucratic rules.
Nevertheless, in this case I'm struggling to see how Westjet can be held responsible for Air Canada's incompetence.
Mind you, it also speaks to how Ed Sims' WestJet has disempowered employees from exercising customer-satisfying judgment in favour of bureaucratic rules.
It is not the fault of a potential customer that their current airline is not allowing them to access a digital or physical card...
#184
Join Date: Feb 2018
Location: YYT
Programs: M-Bonvoy Platinum Elite, Aeroplan 50K, DragonPass, AMEX MR, NEXUS
Posts: 1,715
#185
Join Date: Feb 2018
Location: YYT
Programs: M-Bonvoy Platinum Elite, Aeroplan 50K, DragonPass, AMEX MR, NEXUS
Posts: 1,715
After I pressed them a little over why they would not accept the screenshot from my Altitude dashboard, they ended up approving me for WS Silver.
Do people who status match receive a physical card still? I know Silver doesn't get bag tags, but I would assume we still get a physical card.
Do people who status match receive a physical card still? I know Silver doesn't get bag tags, but I would assume we still get a physical card.
#187
Join Date: Feb 2018
Location: YYT
Programs: M-Bonvoy Platinum Elite, Aeroplan 50K, DragonPass, AMEX MR, NEXUS
Posts: 1,715
I would politely disagree...
Given that I had to push them to accept my status match with a screenshot of my Altitude dashboard, they said that a scanned copy of my physical card was required. Now, as a P25K I do not get one, but as they assumed I did, I thought that they must give them to Silver members. Anyways, not the end of the world...
Given that I had to push them to accept my status match with a screenshot of my Altitude dashboard, they said that a scanned copy of my physical card was required. Now, as a P25K I do not get one, but as they assumed I did, I thought that they must give them to Silver members. Anyways, not the end of the world...
#188
Join Date: Jul 2018
Location: YXE
Programs: Curb Your Enthusiasm, Fraggle Rock
Posts: 122
But as you pointed out earlier, AC digital cards have been unavailable in their mobile app since an update in late September. If this is not ACs fault, then whose fault is it?
#189
Join Date: Feb 2018
Location: YYT
Programs: M-Bonvoy Platinum Elite, Aeroplan 50K, DragonPass, AMEX MR, NEXUS
Posts: 1,715
If it was a result of the Amadeus transition, I would agree with you, but it isn't.
#190
Join Date: Jul 2018
Location: YXE
Programs: Curb Your Enthusiasm, Fraggle Rock
Posts: 122
What possible reason would they have to restrict access to your status card?
Last edited by Norcanair; Nov 24, 2019 at 9:28 pm Reason: clarification
#191
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,617
It wasn't that poster's card that was removed. AC removed the digital card feature from the app altogether.
#192
Join Date: Jul 2018
Location: YXE
Programs: Curb Your Enthusiasm, Fraggle Rock
Posts: 122
#193
Join Date: Mar 2010
Location: Calgary
Posts: 1,437
#194
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,617
#195
Join Date: Mar 2010
Location: Calgary
Posts: 1,437
Their new app is polarizing, with as many social media comments saying it is an improvement compared with those who dislike it. The main complaint from older people seems to be that the fonts are too small.