Are points upgrades refundable if I cancel ticket?
Feb 7, 2022, 4:19 pm
#2
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Join Date: Nov 2004
Location: Melbourne
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3544quebec In most cases, Yes, but you need to comply with the terms and conditions
https://experience.velocityfrequentf...tions#clause-8
Changes: Permitted, provided you request it at least 24 hours before a flight’s scheduled departure and you pay the applicable fee. Fee waived for Platinum members.
Cancellation (reverts to your original purchased fare class): Permitted, provided you request it at least 24 hours before a flight’s scheduled departure, the original fare is still available on that Flight Sector and you pay the applicable fee. Fee waived for Platinum members.
If you cancel or change a confirmed upgrade less than 24 hours before a flight’s scheduled departure, or fail to board a flight, you’ll forfeit the Points used to redeem the UpgradeMe Points upgrade. Upgrades issued at Virgin Australia Lounges will result in you losing any Points used if changes or cancellations are requested (unless you’re entitled to a refund under the Australian Consumer Law) .
Requests can be made by calling the Membership Contact Centre.
https://experience.velocityfrequentf...tions#clause-8
- Can I cancel or change a confirmed upgrade?
Changes: Permitted, provided you request it at least 24 hours before a flight’s scheduled departure and you pay the applicable fee. Fee waived for Platinum members.
Cancellation (reverts to your original purchased fare class): Permitted, provided you request it at least 24 hours before a flight’s scheduled departure, the original fare is still available on that Flight Sector and you pay the applicable fee. Fee waived for Platinum members.
If you cancel or change a confirmed upgrade less than 24 hours before a flight’s scheduled departure, or fail to board a flight, you’ll forfeit the Points used to redeem the UpgradeMe Points upgrade. Upgrades issued at Virgin Australia Lounges will result in you losing any Points used if changes or cancellations are requested (unless you’re entitled to a refund under the Australian Consumer Law) .
Requests can be made by calling the Membership Contact Centre.
