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How to get Virgin Atlantic redemption with Velocity points

How to get Virgin Atlantic redemption with Velocity points

Old Dec 2, 19, 12:22 am
Original Poster
Join Date: Aug 2004
Posts: 404
How to get Virgin Atlantic redemption with Velocity points

Is there some magic trick to getting Virgin Atlantic redemption with Velocity points?

I've been trying for days: there appears to be plenty of redemption seats according to the VS website. But when I call Velocity the agent says there is no availability. I've tried several agents over several days, all with the same result.

I hang up, then I call up with another date, the agent hangs on the phone for ages and then says that the seats are 'Not Confirmed' by VS, and tells me there are no seats on that flights, so try another day.

I've spent about 3 hours on the phone, trying every date and flight over the course of two months, and got zilch. Which clearly can't be true.

I remember trying to do this a year or so back, with the same result, and the supervisor told the agent book the flights differently, which opened up all the availability. Any ideas what it is? I probably just need to troubleshoot what the Velocity call centre is doing wrong.
lorkers is offline  
Old Dec 2, 19, 12:14 pm
Join Date: Jan 2014
Location: Rochester, MN
Programs: Hilton HHonors Diamond, IHG Plat
Posts: 802
Subscribed....also please advise on vice versa, using Virgin Atlantic miles on Vir Aus.
Hawkeyefan is offline  
Old Dec 3, 19, 11:38 pm
Join Date: Jul 2013
Programs: Qantas FF & Qatar Privilege Club
Posts: 14
Take a read of this guide and see if it helps.

"Further, calling Velocity to book Virgin Atlantic flights can be quite time-consuming, because the telephone agent can't simply bring up a list of available Virgin Atlantic travel options – they have to create a 'pretend' booking on your behalf including full passenger names, contact details and flight numbers, which is sent across to Virgin Atlantic and returning a 'yes' or a 'no' to the operator."
bl5965 is offline  

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