VA lounge domestic SYD crowded

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Old Dec 5, 18, 4:12 pm
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VA lounge domestic SYD crowded

Yesterday (Wednesday) around 4:30 PM I went into the lounge. I could not find a place to sit. All seats were taken. I stood for a while, and then nabbed a seat as someone left. I was there until 6:40 PM. At that time, the crowd was thinning out and there were vacant chairs. It would be nice if there was room to sit. Pies and sweet potato chips were served. I had a chicken pie. It was very tasty. The pies and chips were a popular item as people queued for them, and the pies were regularly replenished.
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Old Dec 5, 18, 5:12 pm
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Originally Posted by KarenH View Post
Yesterday (Wednesday) around 4:30 PM I went into the lounge. I could not find a place to sit. All seats were taken. I stood for a while, and then nabbed a seat as someone left. I was there until 6:40 PM. At that time, the crowd was thinning out and there were vacant chairs. It would be nice if there was room to sit. Pies and sweet potato chips were served. I had a chicken pie. It was very tasty. The pies and chips were a popular item as people queued for them, and the pies were regularly replenished.
That and 6:30 AM are the peak times for the lounge as the commuters all wait for their flights. During the middle of the day it is like a ghost town.
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Old Dec 5, 18, 5:18 pm
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Was the upstairs area open?
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Old Dec 6, 18, 9:56 pm
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Originally Posted by serfty View Post
Was the upstairs area open?
Sometimes when that lounge is overcrowded I will ask the staff to wake up the manager and get him to open up the upstairs area, but invariably there's no-one around with that authority - it seems upstairs can only be opened according to a preplanned schedule, rather than when it is actually needed.
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Old Dec 7, 18, 10:38 pm
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Happens to most lounges around the world... Seen LH lounges in FRA virtually cracking in the seams...
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Old Dec 10, 18, 7:35 pm
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I have never once seen the upstairs open - to the point where I thought it may not ever be open because it's unfurnished or something. I've had difficulties in the SYD lounge with overcrowding and it's incredible to me that they don't open the upstairs.

Even if there are counters / food / drink service up there, surely it can just be unmanned and open it for the extra seating, right?

By the way, I noticed that while the stairwell is roped off, the elevator is not. Would it be possible to take the elevator to the upper floor and lounge there by yourself?
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Old Dec 11, 18, 4:30 am
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I always assumed the elevator floor would be disabled, but I've never tried it.

I agree it is ridiculous to crowd the lounge so much just to save some cleaning work upstairs. I've also never seen the upstairs open.
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Old Dec 11, 18, 1:42 pm
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I have used it once or twice soon after it opened but not in the last year or so.

It had a fully stocked serving area and staff assisted bar in operation.

Cost cutting I presume.
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Last edited by serfty; Dec 11, 18 at 1:51 pm
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Old Dec 13, 18, 3:11 am
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Originally Posted by serfty View Post
I have used it once or twice soon after it opened but not in the last year or so.

It had a fully stocked serving area and staff assisted bar in operation.

Cost cutting I presume.
Back in the lounge this evening, crammed at 6pm even with the upstairs open. Then a storm comes thru at 7pm and the airport is closed, all flights delayed, so even more people enter the lounge and guess what? The lounge managers close the upstairs area at 7.30pm because that's their schedule, and herd everyone into the already-full downstairs section.

Staff trying hard but the place is burtsing at the seams. Wireless unusable, works for a few minutes then drops out.
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Old Feb 8, 19, 5:38 pm
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I am currently at the Sydney lounge, and what I have witnessed is nothing short of shocking.

I was on my way to the bathrooms and saw a VOZ attendant helping a couple (with food in their hands) onto the lift. The lift was going UP to floor 4. "Oh wow!" SecurityTheaterFanClubPresident thought to himself, "I'll finally be able to see the top floor after dozens of visits of it being closed!" - well, nope! I look over to the escalators and they are roped off. As soon as the lift door closed, the VOZ attendant returned the purple barrier to the position indicating it is closed.

I'm not sure why this would be the case. Also the lounge is far from full when this happened (Saturday at about 10:00 AM). But dammit I want to see what's on the top floor!
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Old Feb 13, 19, 1:07 am
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Originally Posted by SecurityTheaterFanClubPresident View Post
I am currently at the Sydney lounge, and what I have witnessed is nothing short of shocking.!
You are easily shocked!
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Old Feb 13, 19, 5:15 pm
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Originally Posted by markis10 View Post


You are easily shocked!
Or prone to exaggerating for (attempted) comedic effect.
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Old Feb 13, 19, 11:35 pm
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Over the past thirty years of flying I've always regarded airline lounges as a bit of a con job. I remember telling Qantas (in writing) many years ago that they were at risk of a Trade Practices investigation for advertising the domestic Qantas Club as "an oasis of peace". They replied sternly (of course) but I noticed the advertisement was soon dropped. Like anything associated with mass transport, lounges are never designed to handle peak volumes, just average volumes
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Old Feb 14, 19, 1:40 am
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Originally Posted by RTWFF View Post
Over the past thirty years of flying I've always regarded airline lounges as a bit of a con job. I remember telling Qantas (in writing) many years ago that they were at risk of a Trade Practices investigation for advertising the domestic Qantas Club as "an oasis of peace". They replied sternly (of course) but I noticed the advertisement was soon dropped. Like anything associated with mass transport, lounges are never designed to handle peak volumes, just average volumes
I think you need to put it in perspective to the public areas of the terminal. I find the level of calmness in the lounge is less than public areas of the terminal but tracks in the same direction.

Sunday morning the terminal is calm and the lounge is an oasis of peace
Monday morning the terminal is pretty busy like Central Station and the lounge is no oasis but is much calmer than outside.
When there are upteen cancellations due to bad weather the terminal is chaos and the lounge is very busy but far more tolerable than moving outside.
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Old Feb 14, 19, 3:14 pm
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Originally Posted by mikalee View Post
I find the level of calmness in the lounge is less than public areas of the terminal but tracks in the same direction.
I think that sums it up well but I suspect you mean the opposite of what you have actually written
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