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Virgin Australia does not accept Amex cards any more (for cancel fees)

Virgin Australia does not accept Amex cards any more (for cancel fees)

Old Sep 3, 18, 6:39 am
  #1  
Original Poster
 
Join Date: Sep 2005
Location: OOL
Programs: VA Plat, QF LTS, UA MM, Hilton Diamond, Rydges Black, ,Le-Club Gold
Posts: 3,659
Virgin Australia does not accept Amex cards any more (for cancel fees)

Sad to see that Virgin has "enhanced" the award-cancellation process and now refuses to accept Amex cards for the $60 fee.

Moreover if it's a partner award on Delta etc, Virgin Australia must to be engaging in some kind of tax-avoidance because you'll never get a receipt after a phone-cancellation, not even if you specifically ask for it. Am currently threatening them with a chargeback, so far still no receipt, just a pleasant email explaining that they are working on it.
harryhv is offline  
Old Sep 7, 18, 5:20 pm
  #2  
 
Join Date: Sep 2012
Posts: 1
they dont even accept their own branded amex cards?
jonesaus is offline  
Old Sep 7, 18, 9:21 pm
  #3  
 
Join Date: Feb 2018
Posts: 192
Originally Posted by harryhv View Post
Sad to see that Virgin has "enhanced" the award-cancellation process and now refuses to accept Amex cards for the $60 fee.

Moreover if it's a partner award on Delta etc, Virgin Australia must to be engaging in some kind of tax-avoidance because you'll never get a receipt after a phone-cancellation, not even if you specifically ask for it. Am currently threatening them with a chargeback, so far still no receipt, just a pleasant email explaining that they are working on it.
having worked in retail for 20+ years, found that 99% off people who had an Amex card also had a Visa or Mastercard, BUT Amex seems to throw cards around, even to those who have a Visa or Mastercard which is maxed out. In Australia, many smaller retailers charge up to 3% to accept Amex, but many don't seem to realise that Amex via Paypal is usually cheaper than direct with Amex. Paypal charge the same merchant fee for Visa, Mastercard & Amex & some pay less than 2% or even lower thru Paypal.
southpac is offline  
Old Sep 14, 18, 5:08 am
  #4  
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Join Date: Sep 2005
Location: OOL
Programs: VA Plat, QF LTS, UA MM, Hilton Diamond, Rydges Black, ,Le-Club Gold
Posts: 3,659
Finally got the receipt after nearly 3 weeks, several emails to/from [email protected] and a query via the credit-card company.

It's a genuine Aussie tax-receipt showing $6 of GST in the $60 fee - so they'll have to actually deliver the GST to Australia, on this transaction at least.
harryhv is offline  

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