Virgin Australia - email address
Jun 13, 2014, 1:56 pm
#1
Original Poster
Join Date: Oct 2011
Posts: 36
Virgin Australia - email address
Hi can anyone help me with an email address for Virgin Australia?
Foolishly I complained to Velocity thinking that as a Gold member they would assist me with a billing complaint.
Sadly after waiting 5 weeks they have washed their hands of this and referred me back to the airline.
Won't bore you all with the detail - but the main issue is I bid $3k (US) to upgrade some PE flights to upper (Sydney - LAX) and despite not having the bid accepted and being notified same my credit card was charged anyway - which is in direct contradiction to the stated T&C's.
Amazingly Velocity appear uninterested here!
Needless to say I traveled PE and am distinctly unimpressed.
any help welcomed.
thanks
Andrew
Foolishly I complained to Velocity thinking that as a Gold member they would assist me with a billing complaint.
Sadly after waiting 5 weeks they have washed their hands of this and referred me back to the airline.
Won't bore you all with the detail - but the main issue is I bid $3k (US) to upgrade some PE flights to upper (Sydney - LAX) and despite not having the bid accepted and being notified same my credit card was charged anyway - which is in direct contradiction to the stated T&C's.
Amazingly Velocity appear uninterested here!
Needless to say I traveled PE and am distinctly unimpressed.
any help welcomed.
thanks
Andrew
Jun 14, 2014, 1:12 am
#2
Join Date: Aug 2009
Location: Melbourne, Mostly
Programs: VA Plat, TK E, HH Dia, IHG Gold
Posts: 487
Velocity are the airline. Velocity and Virgin Australia are the same company.
Have you called the Gold line? They are generally pretty good. Are you still out for the 3k or has it been refunded?
Secondly, can i check that you emailed the gold [at] velocityrewards.com.au email address?
Have you called the Gold line? They are generally pretty good. Are you still out for the 3k or has it been refunded?
Secondly, can i check that you emailed the gold [at] velocityrewards.com.au email address?
Jun 14, 2014, 1:20 am
#3
Original Poster
Join Date: Oct 2011
Posts: 36
Velocity are the airline. Velocity and Virgin Australia are the same company.
Have you called the Gold line? They are generally pretty good. Are you still out for the 3k or has it been refunded?
Secondly, can i check that you emailed the gold [at] velocityrewards.com.au email address?
Have you called the Gold line? They are generally pretty good. Are you still out for the 3k or has it been refunded?
Secondly, can i check that you emailed the gold [at] velocityrewards.com.au email address?
Ive got the funds back now but am still out of pocket due to a currency fuctuation, charge being in US dollars .
Andrew
Jun 14, 2014, 6:28 am
#5
Original Poster
Join Date: Oct 2011
Posts: 36
Agreed - however was unaware the transaction had gone thru until statement time - why would I? After all VA make it crystal clear that they will not charge your card unless the bid to upgrade is accepted.
Silly me - I actually believed that!
So does no one know of an email address?
Andrew