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Virgin Atlantic (VS) Flying Club points redemptions on ANA (NH) - Master thread

Virgin Atlantic (VS) Flying Club points redemptions on ANA (NH) - Master thread

Old Sep 25, 22, 4:41 pm
  #46  
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Originally Posted by sbryans605 View Post
Just booked a Tokyo (HND) to Osaka (ITM) with Virgin Atlantic points - 7,500 points + Ł4.40

They couldn't add it onto my existing LHR to HND booking (ANA), so unsure whether they will be able to check baggage to final destination
ANA can check you through, but it will not make much of a difference, you still have to reclaim your luggage in Haneda take it through customs and check it in for the domestic flight.
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Old Sep 26, 22, 4:20 pm
  #47  
 
Join Date: Jul 2010
Posts: 242
Originally Posted by thebestjungler View Post
Hi all,

freaking out here as both legs of our ANA flights have had schedule changes and we are due to leave beginning Nov.

the schedule changes aren’t suitable now but ANA offer the ability to “confirm changes” or “select other dates”

the latter offers me a calendar that only allows me to push back my flight by 7 days max.

anyone familiar with this scenario? I’d instead want to push it back 2 weeks to a more suitable flight but it doesn’t allow for this.

im scared to dummy test it, but are these changes free of charge? I’m worried I booked these flights pre taxes and fees hike and would hate to miss out on our honeymoon for the 3rd year running due to their schedule change.

Any advice if ideal outcome is to push back flights by a few weeks?

thanks
Where did you see the option to select other dates? I also have a schedule change but the VS website only has a button to confirm the change.

Does anyone know if I can ask ANA to change the flight to another day (due to a schedule change) and then call VS for ticket reissuance? Thank you
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Old Sep 27, 22, 1:19 pm
  #48  
 
Join Date: May 2014
Location: LAX
Programs: AA, UA, DL, NSA, CIA, MIB
Posts: 529
With Japan opening up in a bit, and everyone and their cousin booking, I'm looking to get over there next year since our 2020 trip wasn't possible. I understand we can search VS for ANA flights, my question for this is there a way to get a calendar to come up on the VS site when searching? I know about changing the '-dates' to '-calendar' in the URL.

I put in the From and To and select One Way, enter in a date which I'm just searching in July/Aug for now but want to actually go in late Sept. One passenger just to search, we'll be 2 for the actual trip. The Search Options area has Show Flexible Dates already checked and it's kinda un-checkable. Select Points and Upper Class. When I click the arrow to search I keep getting that error message "Sorry, no flights....". I do see Economy and can change to the calendar view.

It seems as though I can only see 1 day at a time....and that's not very efficient. There has to be a trick to change the calendar view from Economy to Upper Class, right?
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Old Sep 27, 22, 4:17 pm
  #49  
 
Join Date: Mar 2021
Posts: 14
Originally Posted by cajunguy View Post
With Japan opening up in a bit, and everyone and their cousin booking, I'm looking to get over there next year since our 2020 trip wasn't possible. I understand we can search VS for ANA flights, my question for this is there a way to get a calendar to come up on the VS site when searching? I know about changing the '-dates' to '-calendar' in the URL.

I put in the From and To and select One Way, enter in a date which I'm just searching in July/Aug for now but want to actually go in late Sept. One passenger just to search, we'll be 2 for the actual trip. The Search Options area has Show Flexible Dates already checked and it's kinda un-checkable. Select Points and Upper Class. When I click the arrow to search I keep getting that error message "Sorry, no flights....". I do see Economy and can change to the calendar view.

It seems as though I can only see 1 day at a time....and that's not very efficient. There has to be a trick to change the calendar view from Economy to Upper Class, right?

You don't search through the VS website. You just book through them. Which this means is you use a 3rd party website to check availability. You do this by going to https://www.united.com/.

1. I suggest clicking on "one-way" and "book with miles" and "flexible dates"
2. Put in your desired airport, then TYO as the destination. Some suggest using different airports to find these flights, you might not get your desired airport. Popular airports that ANA flys out of for these nice award flights is SFO, LAX, JFK and ORD.
3. Travelers - 1. It's very hard to find 2 award flights on any of the flights, and for the people who do got extremely lucky. When I did my search, I only found one at most and it usually flew out at some stupid time. It was always midnight the next day and landed in TYO super early in the morning 5-5:30 AM.
4. When the results show up, generally the reward flights for ANA is the first few. It sorts by default the desirability. So any of those 1 or 2 stops are toward the middle and end. The first results is what you're looking for. Most of the time you'll get either United flights (Obviously you don't want to fly with them) or economy with ANA which you don't want either.
5. The search I did 2-3 weeks ago yielded most first class, followed by 2 business class. I spent close to 2 hours and I had to manually search each day until it came up. This picture shows how it would look before you book. https://cdn.onemileatatime.com/wp-co...lability-2.jpg. In my case, I only saw one award flight per day for business or first. If you see the award flight available, put it down somewhere and try to book it when you can. Virgin is 24/7 so you can book anytime you want. Also, if you see it available, it's real time and it's still ready for you to get until you can't search for it. I tested this when booked mine the other week.
6. As of two weeks ago, I was checking dates for next year and alot seems to have been snatched up already. I looked most of Feb, March, April, May and June and found almost nothing. I'm not sure what is left. From what people here and what I read online, you can check award flights up to 331 days in advance. Flights are very hard to get and I was fortunate enough to find alot when I did search. Don't lag on it like me or esle the more desirable dates will be gone before you know it. My suggestion is to look starting for SEPT of 2023 when we're in OCT. Now that I learned how this works, I'm going to check more frequently and way more advance. I think the fact I was able to get something was because I caught in the early rush right when it was announced Japan was opening up. Now that the cat is out of the bag, it looks to be that flights will be hard to get (again).
7. When you do find a flight award, you must call virgin at 800-365-9500. Before you call, you must have an account before they can check this for you. They will ask you for your ID number of your Virgin account before proceeding. Go through the phone tree and an agent picks up. Tell them the day you want, class, airports you fly out of and so forth. They'll look it up and confirm with you on the call if the flight is available or not. They suggested to me do call first before transferring any of your points since it's final once you move it over. I booked with Chase points and transferred them to Virgin and it was near instant. Business will cost you 45,000 points + around 200 USD for surcharges. First class is 55,000 + 393 in surcharges. They work fast and can get your book confirmed in minutes.
8. Once you get your flight confirmed, you deal with ANA afterwards. I had to phone them up for a clerical error as well as picking my seat. But after all said and done, it's not a bad process. Just not happy with paying more for surcharges now than what people paid before, but that's post COVID life.

In most likelihood, I missed some detail out there but I can clarify it if you need help. I wish my present self could of told my past self this and saved me alot of headache, but here we are and I had to learn it like other people. I wish I had a more detailed guide like this to fully explain the whole process but I hope this helps.
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Old Sep 28, 22, 10:32 am
  #50  
 
Join Date: Sep 2022
Posts: 3
Has anyone had luck booking ANA J class for next summer? I called Virgin twice today. The first agent could not see any flights for my dates. The second agent saw the flights but said that ANA has not released the seats yet. She said that it was previously released 6 months in advance (which is conflicting to what I have been reading online) and that now seats are released 3-4 months in advance.
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Old Sep 28, 22, 10:40 am
  #51  
 
Join Date: Jun 2018
Posts: 703
Hi Adam, I think they’ve had a lot of new agents join in the last couple of months. And it doesn’t help that VS have changed their telephone options to ask if you want to redeem points, but that it no longer specifies whether you want to redeem in upper class before you reach an agent.

Best thing you can do is, as soon as they answer let them know it’s an upper class partner award you’re looking to book. Ask them if they can help with that, or if they need to put you through to the UC team.

That’s straightened it out most times for me. Also make sure they add your middle name to your ticket if you have one - or that can cause problems at the airport.
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Old Sep 28, 22, 1:29 pm
  #52  
 
Join Date: Jan 2020
Posts: 11
Has anyone experienced a scenario where ANA partially cancelled one leg of a round trip award booking and VA not refunding half of the cost of the award booking?
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Old Sep 29, 22, 1:20 pm
  #53  
 
Join Date: Sep 2019
Posts: 23
Booking for someone else

Hi guys,

Is there any issue for booking an award ticket for someone else using my points and credit card thru VS (when I am not flying with them)? I know booking in the same flight/reservation works since I've done it before, but not sure if this is different.

For context, the 'someone else' is in my immediate family and sharing the same surname (not sure if that matters).
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Old Sep 30, 22, 6:54 am
  #54  
 
Join Date: Apr 2015
Posts: 17
Originally Posted by digh27 View Post
Hi guys,

Is there any issue for booking an award ticket for someone else using my points and credit card thru VS (when I am not flying with them)? I know booking in the same flight/reservation works since I've done it before, but not sure if this is different.

For context, the 'someone else' is in my immediate family and sharing the same surname (not sure if that matters).
That won't be a problem, as long as the points holder is on the call with the VS agent at some point to confirm DOB/billing address/etc.
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Old Sep 30, 22, 9:47 am
  #55  
 
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Originally Posted by RogueExplorer View Post
Has anyone experienced a scenario where ANA partially cancelled one leg of a round trip award booking and VA not refunding half of the cost of the award booking?
I saw this on Reddit and am concerned bc I booked my wife and son on ANA!

https://www.reddit.com/r/awardtravel...ticket_citing/
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Old Sep 30, 22, 1:47 pm
  #56  
 
Join Date: Sep 2019
Posts: 23
Originally Posted by sneamia View Post
That won't be a problem, as long as the points holder is on the call with the VS agent at some point to confirm DOB/billing address/etc.
Thanks sneamia!
To clarify one point, do I need to have the my relative on the phone as well?

If I am the one booking, points holder and credit card holder can I do the full transaction by myself without my relative on the line?
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Old Sep 30, 22, 1:49 pm
  #57  
 
Join Date: Sep 2019
Posts: 23
Originally Posted by tripmaster View Post
I saw this on Reddit and am concerned bc I booked my wife and son on ANA!

https://www.reddit.com/r/awardtravel...ticket_citing/
I had ANA cancel the return leg of my flight, there was no automatic refund of points or fees. I called VS and they said they could try re-booking me on a new leg if availability was present (which of course there was none).

I ended up asking them to just refund me the whole booking. I'd assume you would have to call and ask for them to process the refund.
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Old Sep 30, 22, 1:53 pm
  #58  
 
Join Date: Sep 2022
Posts: 3
I just booked a reward ticket on ANA 2 days ago for myself and partner. I am the credit cardholder and points holder and the agent did the transaction without my partner being on the line. FYI, I was advised to have the "middle name" on hand by someone here as well as the VS Upper class agent. My partner's middle name is not on the passport so I only included the first and last name there.
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Old Oct 1, 22, 12:22 am
  #59  
 
Join Date: Mar 2021
Posts: 20
Does anyone know if I can use VS to book air Japan? I checked on United and looks like there are multiple flights from SIN-TYO. However, they are operated under air Japan. I thought air Japan and ANA is the same thing.
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Old Oct 1, 22, 12:33 am
  #60  
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Originally Posted by Kwtkiwi View Post
Does anyone know if I can use VS to book air Japan? I checked on United and looks like there are multiple flights from SIN-TYO. However, they are operated under air Japan. I thought air Japan and ANA is the same thing.
They are in effect the same thing, a bit like United Express. Except that Air Japan is a 100% owned subsidiary, not an outsourced operator.
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