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Clubhouse tightening access to ridiculous levels

Clubhouse tightening access to ridiculous levels

Old Apr 12, 22, 3:56 am
  #1  
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Clubhouse tightening access to ridiculous levels

Clubhouse denies me entry yesterday. I had used VS points to book a business class flight LHR-AMS which obviously was a KLM flight. Reservations told me I had access as I was FLying club gold. I was not.

ridiculous that I worked hard for status to get clubhouse access and booked my ticket on VS and it shows under trips but they wouldnt let me in.
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Old Apr 12, 22, 4:10 am
  #2  
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Not sure what your beef is.

You weren't flying on VS or DL metal which in essence is the access rule no matter your status.
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Old Apr 12, 22, 4:14 am
  #3  
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Originally Posted by Ian Z View Post
Clubhouse denies me entry yesterday. I had used VS points to book a business class flight LHR-AMS which obviously was a KLM flight. Reservations told me I had access as I was FLying club gold. I was not.

ridiculous that I worked hard for status to get clubhouse access and booked my ticket on VS and it shows under trips but they wouldnt let me in.
Which one of these do you qualify under?

Who can access the Clubhouse?

  • Passengers travelling in Virgin Atlantic Upper Class
  • Flying Club Gold members travelling with us
  • Passengers travelling in Delta One
  • Delta SkyMiles Diamond Medallion card holders*
  • Delta SkyMiles Platinum Medallion card holders*
  • Virgin Australia Velocity Club Gold card holders**
  • Virgin Australia Velocity Club Platinum card holders**
  • Virgin Australia Velocity The Club card holders**
  • Flying Blue Platinum card holders*
*When travelling on a Virgin Atlantic or Delta Air Lines operated flight leaving the UK.

**When travelling on a Virgin Atlantic operated flight.

https://flywith.virginatlantic.com/g...clubhouse.html
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Old Apr 12, 22, 4:16 am
  #4  
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Originally Posted by UKtravelbear View Post
Not sure what your beef is.

You weren't flying on VS or DL metal which in essence is the access rule no matter your status.
glad someone else can read the fine print. My problem is that I made a virgin reservation using virgin points for a business class flight. And KLM flights are now out of terminal 3. They should let reservations paid to VS in. I didnt say the rules werent there. I was just told the strictness is new as there are too many gold members now.
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Old Apr 12, 22, 4:31 am
  #5  
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Originally Posted by Silver Fox View Post
Which one of these do you qualify under?

Who can access the Clubhouse?

  • Passengers travelling in Virgin Atlantic Upper Class
  • Flying Club Gold members travelling with us
  • Passengers travelling in Delta One
  • Delta SkyMiles Diamond Medallion card holders*
  • Delta SkyMiles Platinum Medallion card holders*
  • Virgin Australia Velocity Club Gold card holders**
  • Virgin Australia Velocity Club Platinum card holders**
  • Virgin Australia Velocity The Club card holders**
  • Flying Blue Platinum card holders*
*When travelling on a Virgin Atlantic or Delta Air Lines operated flight leaving the UK.

**When travelling on a Virgin Atlantic operated flight.

https://flywith.virginatlantic.com/g...clubhouse.html
I consider
  • Flying Club Gold members travelling with us
for a ticket received via VS agents using VS points.

that is my issue. Bear in mind the VS agent that booked me believed the same thing. A VS reward ticket would qualify regardless of airline if you were Gold.
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Old Apr 12, 22, 5:00 am
  #6  
 
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Originally Posted by Ian Z View Post
I was just told the strictness is new as there are too many gold members now.
Interesting, so access was granted previously? Probably a grey area where it was technically not allowed, but Clubhouse staff let travelers in on these types of award tickets anyways. And VS management then probably clamped down on it, though if its due to staffing shortages or "too many golds", I'm not sure.

Why are there so many more gold members now? Compared to when? Just curious.
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Old Apr 12, 22, 5:38 am
  #7  
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Originally Posted by Ian Z View Post
I consider
  • Flying Club Gold members travelling with us
for a ticket received via VS agents using VS points.

that is my issue. Bear in mind the VS agent that booked me believed the same thing. A VS reward ticket would qualify regardless of airline if you were Gold.
You aren't flying with VS though.

Makes no difference that you booked it through VS and using VS points. It's a KL flight.

If you have a complaint it's that the phone agents gave you incorrect information. You should contact VS about that.
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Old Apr 12, 22, 8:54 am
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Originally Posted by Ian Z View Post
I consider
  • Flying Club Gold members travelling with us
for a ticket received via VS agents using VS points.

that is my issue. Bear in mind the VS agent that booked me believed the same thing. A VS reward ticket would qualify regardless of airline if you were Gold.
Gotcha
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Old Apr 12, 22, 6:50 pm
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Originally Posted by Silver Fox View Post
Which one of these do you qualify under?

Who can access the Clubhouse?

  • Passengers travelling in Virgin Atlantic Upper Class
  • Flying Club Gold members travelling with us
  • Passengers travelling in Delta One
  • Delta SkyMiles Diamond Medallion card holders*
  • Delta SkyMiles Platinum Medallion card holders*
  • Virgin Australia Velocity Club Gold card holders**
  • Virgin Australia Velocity Club Platinum card holders**
  • Virgin Australia Velocity The Club card holders**
  • Flying Blue Platinum card holders*
*When travelling on a Virgin Atlantic or Delta Air Lines operated flight leaving the UK.

**When travelling on a Virgin Atlantic operated flight.

https://flywith.virginatlantic.com/g...clubhouse.html
.... and yet, the above link seems to exclude VS Golds travelling UK-US on Delta metal (which can't be right).

Worse, this link https://flywith.virginatlantic.com/g...rt-lounge.html excludes VS Golds period! So good to see the above link in that regard.

The OP would have had access to the T3 No1 Lounge as explained on AF/KLM websites.
I can also see why the VS agent might have been confused when seeing the words 'travelling with us' and assuming that exact phrasing included VS sold reward flights ex-LHR. Why not instead just say flying on VS or DL planes ex-LHR?

Last edited by littlefish; Apr 12, 22 at 6:58 pm
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Old Apr 12, 22, 9:08 pm
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OP, perhaps confidence was the killer, perhaps not, I wasn't there. I have misread entrance rule to VS lounges as well(arrive JFK, not from LHR but flying SkyTeam business from PRG) but when they nicely explained this to me, I said I understood but it was like going from Gucci to Kmart (SkyClub), they made a one time "exemption" for me and allowed access. A little sugar can go a long way!
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Old Apr 18, 22, 4:10 pm
  #11  
 
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So am I reading the rules correctly, as a Delta Skymiles Platinum Medallion card holder, can I bring my g/f in to the LHR Lounge with me when flying on VS back to SFO next month?

Last edited by audidudi; Apr 18, 22 at 4:16 pm
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Old Apr 18, 22, 6:44 pm
  #12  
 
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Originally Posted by littlefish View Post
.... and yet, the above link seems to exclude VS Golds travelling UK-US on Delta metal (which can't be right).

Worse, this link https://flywith.virginatlantic.com/g...rt-lounge.html excludes VS Golds period! So good to see the above link in that regard.

The OP would have had access to the T3 No1 Lounge as explained on AF/KLM websites.
I can also see why the VS agent might have been confused when seeing the words 'travelling with us' and assuming that exact phrasing included VS sold reward flights ex-LHR. Why not instead just say flying on VS or DL planes ex-LHR?
Am a flying club gold member and traveling on a DL operated flight (VS codeshare) from LHR next Monday so will report back on if I get access or not as from the rules it looks like I will not
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Old Apr 19, 22, 4:59 pm
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Since this thread is sorta related to my question:

Is it true SQ Krisflyer Gold members still get access when traveling on Virgin Atlantic, even in Coach or Premium Economy? I'm a OneWorld Emerald too, so if I wouldn't get access then sadly I'll have to pick BA over VS :'(
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Old Apr 20, 22, 2:12 am
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Originally Posted by 18wheeler_vanrekt View Post
Since this thread is sorta related to my question:

Is it true SQ Krisflyer Gold members still get access when traveling on Virgin Atlantic, even in Coach or Premium Economy? I'm a OneWorld Emerald too, so if I wouldn't get access then sadly I'll have to pick BA over VS :'(
It seems to suggest it here for Elite Gold: https://www.singaporeair.com/en_UK/t...gold/benefits/

Virgin Atlantic: Virgin Atlantic Clubhouses, when departing on Virgin Atlantic. This benefit does not extend to any guests or travelling companions.
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Old Apr 20, 22, 3:36 am
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A guest of someone flying in Upper, on the same flight (different cabin), can enter the CH right?
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