Clubhouse tightening access to ridiculous levels
Apr 12, 22, 3:56 am
#1
Original Poster
Join Date: Nov 2021
Programs: VS Gold, SQ Elite Gold, IHG Diamond Elite Ambassador, AS MVP Gold 75k
Posts: 42
Clubhouse tightening access to ridiculous levels
Clubhouse denies me entry yesterday. I had used VS points to book a business class flight LHR-AMS which obviously was a KLM flight. Reservations told me I had access as I was FLying club gold. I was not.
ridiculous that I worked hard for status to get clubhouse access and booked my ticket on VS and it shows under trips but they wouldnt let me in.
ridiculous that I worked hard for status to get clubhouse access and booked my ticket on VS and it shows under trips but they wouldnt let me in.
Apr 12, 22, 4:14 am
#3
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Blair and Brown's Broken Britain
Programs: 1K, *G for "life", Global Entry, Hertz PC, and my wallet
Posts: 19,620
Originally Posted by Ian Z
Clubhouse denies me entry yesterday. I had used VS points to book a business class flight LHR-AMS which obviously was a KLM flight. Reservations told me I had access as I was FLying club gold. I was not.
ridiculous that I worked hard for status to get clubhouse access and booked my ticket on VS and it shows under trips but they wouldnt let me in.
ridiculous that I worked hard for status to get clubhouse access and booked my ticket on VS and it shows under trips but they wouldnt let me in.
Who can access the Clubhouse?
- Passengers travelling in Virgin Atlantic Upper Class
- Flying Club Gold members travelling with us
- Passengers travelling in Delta One
- Delta SkyMiles Diamond Medallion card holders*
- Delta SkyMiles Platinum Medallion card holders*
- Virgin Australia Velocity Club Gold card holders**
- Virgin Australia Velocity Club Platinum card holders**
- Virgin Australia Velocity The Club card holders**
- Flying Blue Platinum card holders*
**When travelling on a Virgin Atlantic operated flight.
https://flywith.virginatlantic.com/g...clubhouse.html
Apr 12, 22, 4:16 am
#4
Original Poster
Join Date: Nov 2021
Programs: VS Gold, SQ Elite Gold, IHG Diamond Elite Ambassador, AS MVP Gold 75k
Posts: 42
Originally Posted by UKtravelbear
Not sure what your beef is.
You weren't flying on VS or DL metal which in essence is the access rule no matter your status.
You weren't flying on VS or DL metal which in essence is the access rule no matter your status.
Apr 12, 22, 4:31 am
#5
Original Poster
Join Date: Nov 2021
Programs: VS Gold, SQ Elite Gold, IHG Diamond Elite Ambassador, AS MVP Gold 75k
Posts: 42
Originally Posted by Silver Fox
Which one of these do you qualify under?
**When travelling on a Virgin Atlantic operated flight.
https://flywith.virginatlantic.com/g...clubhouse.html
Who can access the Clubhouse?
- Passengers travelling in Virgin Atlantic Upper Class
- Flying Club Gold members travelling with us
- Passengers travelling in Delta One
- Delta SkyMiles Diamond Medallion card holders*
- Delta SkyMiles Platinum Medallion card holders*
- Virgin Australia Velocity Club Gold card holders**
- Virgin Australia Velocity Club Platinum card holders**
- Virgin Australia Velocity The Club card holders**
- Flying Blue Platinum card holders*
**When travelling on a Virgin Atlantic operated flight.
https://flywith.virginatlantic.com/g...clubhouse.html
- Flying Club Gold members travelling with us
that is my issue. Bear in mind the VS agent that booked me believed the same thing. A VS reward ticket would qualify regardless of airline if you were Gold.
Apr 12, 22, 5:00 am
#6
Join Date: Jan 2011
Posts: 2,189
Originally Posted by Ian Z
I was just told the strictness is new as there are too many gold members now.
Why are there so many more gold members now? Compared to when? Just curious.
Apr 12, 22, 5:38 am
#7
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 13,451
Originally Posted by Ian Z
I consider
that is my issue. Bear in mind the VS agent that booked me believed the same thing. A VS reward ticket would qualify regardless of airline if you were Gold.
- Flying Club Gold members travelling with us
that is my issue. Bear in mind the VS agent that booked me believed the same thing. A VS reward ticket would qualify regardless of airline if you were Gold.
Makes no difference that you booked it through VS and using VS points. It's a KL flight.
If you have a complaint it's that the phone agents gave you incorrect information. You should contact VS about that.
Apr 12, 22, 8:54 am
#8
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Blair and Brown's Broken Britain
Programs: 1K, *G for "life", Global Entry, Hertz PC, and my wallet
Posts: 19,620
Originally Posted by Ian Z
I consider
that is my issue. Bear in mind the VS agent that booked me believed the same thing. A VS reward ticket would qualify regardless of airline if you were Gold.
- Flying Club Gold members travelling with us
that is my issue. Bear in mind the VS agent that booked me believed the same thing. A VS reward ticket would qualify regardless of airline if you were Gold.
Apr 12, 22, 6:50 pm
#9
Join Date: Jan 2009
Location: London, Sth Africa or LAS
Programs: VS Gold, BA Bronze and dropping; but hotels.com Gold :)
Posts: 1,829
Originally Posted by Silver Fox
Which one of these do you qualify under?
**When travelling on a Virgin Atlantic operated flight.
https://flywith.virginatlantic.com/g...clubhouse.html
Who can access the Clubhouse?
- Passengers travelling in Virgin Atlantic Upper Class
- Flying Club Gold members travelling with us
- Passengers travelling in Delta One
- Delta SkyMiles Diamond Medallion card holders*
- Delta SkyMiles Platinum Medallion card holders*
- Virgin Australia Velocity Club Gold card holders**
- Virgin Australia Velocity Club Platinum card holders**
- Virgin Australia Velocity The Club card holders**
- Flying Blue Platinum card holders*
**When travelling on a Virgin Atlantic operated flight.
https://flywith.virginatlantic.com/g...clubhouse.html
Worse, this link https://flywith.virginatlantic.com/g...rt-lounge.html excludes VS Golds period! So good to see the above link in that regard.
The OP would have had access to the T3 No1 Lounge as explained on AF/KLM websites.
I can also see why the VS agent might have been confused when seeing the words 'travelling with us' and assuming that exact phrasing included VS sold reward flights ex-LHR. Why not instead just say flying on VS or DL planes ex-LHR?
Last edited by littlefish; Apr 12, 22 at 6:58 pm
Apr 12, 22, 9:08 pm
#10
Join Date: Dec 2012
Programs: AA Platinumium
Posts: 673
OP, perhaps confidence was the killer, perhaps not, I wasn't there. I have misread entrance rule to VS lounges as well(arrive JFK, not from LHR but flying SkyTeam business from PRG) but when they nicely explained this to me, I said I understood but it was like going from Gucci to Kmart (SkyClub), they made a one time "exemption" for me and allowed access. A little sugar can go a long way!
Apr 18, 22, 4:10 pm
#11
Join Date: Apr 2015
Location: SFO
Programs: DL Charter DM/2MM, IHG Diamond Elite
Posts: 1,725
So am I reading the rules correctly, as a Delta Skymiles Platinum Medallion card holder, can I bring my g/f in to the LHR Lounge with me when flying on VS back to SFO next month?
Last edited by audidudi; Apr 18, 22 at 4:16 pm
Apr 18, 22, 6:44 pm
#12
Join Date: Oct 2009
Location: LHR
Programs: VS Flying Club, UA Mileage Plus
Posts: 59
Originally Posted by littlefish
.... and yet, the above link seems to exclude VS Golds travelling UK-US on Delta metal (which can't be right).
Worse, this link https://flywith.virginatlantic.com/g...rt-lounge.html excludes VS Golds period! So good to see the above link in that regard.
The OP would have had access to the T3 No1 Lounge as explained on AF/KLM websites.
I can also see why the VS agent might have been confused when seeing the words 'travelling with us' and assuming that exact phrasing included VS sold reward flights ex-LHR. Why not instead just say flying on VS or DL planes ex-LHR?
Worse, this link https://flywith.virginatlantic.com/g...rt-lounge.html excludes VS Golds period! So good to see the above link in that regard.
The OP would have had access to the T3 No1 Lounge as explained on AF/KLM websites.
I can also see why the VS agent might have been confused when seeing the words 'travelling with us' and assuming that exact phrasing included VS sold reward flights ex-LHR. Why not instead just say flying on VS or DL planes ex-LHR?
Apr 19, 22, 4:59 pm
#13
Join Date: Jan 2018
Location: SFO, JFK/LGA/EWR
Programs: Alaska 100K, Hyatt Globalist, Marriott Titanium, *A Gold w/ Asiana Diamond, Krisflyer Gold, AC 50K
Posts: 612
Since this thread is sorta related to my question:
Is it true SQ Krisflyer Gold members still get access when traveling on Virgin Atlantic, even in Coach or Premium Economy? I'm a OneWorld Emerald too, so if I wouldn't get access then sadly I'll have to pick BA over VS :'(
Is it true SQ Krisflyer Gold members still get access when traveling on Virgin Atlantic, even in Coach or Premium Economy? I'm a OneWorld Emerald too, so if I wouldn't get access then sadly I'll have to pick BA over VS :'(
Apr 20, 22, 2:12 am
#14
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Blair and Brown's Broken Britain
Programs: 1K, *G for "life", Global Entry, Hertz PC, and my wallet
Posts: 19,620
Originally Posted by 18wheeler_vanrekt
Since this thread is sorta related to my question:
Is it true SQ Krisflyer Gold members still get access when traveling on Virgin Atlantic, even in Coach or Premium Economy? I'm a OneWorld Emerald too, so if I wouldn't get access then sadly I'll have to pick BA over VS :'(
Is it true SQ Krisflyer Gold members still get access when traveling on Virgin Atlantic, even in Coach or Premium Economy? I'm a OneWorld Emerald too, so if I wouldn't get access then sadly I'll have to pick BA over VS :'(
Virgin Atlantic: Virgin Atlantic Clubhouses, when departing on Virgin Atlantic. This benefit does not extend to any guests or travelling companions.
