UC Date Change - Huge Difference. Anything I can do
Mar 17, 2021, 9:24 am
#61
Join Date: Oct 2013
Programs: GGL/CCR
Posts: 1,899
Mar 17, 2021, 10:17 am
#62
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
The most annoying thing is at no point would anyone give me a refusal. They simply said my offers were, flight within 21 days, refund, or pay a fare difference to move. No one ever explained why they thought EC261 didn't count in this instance nor why they were going against the wording on their website
Link is to a "How to"
Mar 17, 2021, 10:31 am
#64
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
No, but the steps will be the same.
You've actually done steps 1-3
Just need to get back to Virgin and tell them you will go to CEDR as a next step. and ask THEM what documentation they have to progress this
They have a Complaints page
Also their version of EC261.
With this bit
take an alternative flight to your destination, under comparable transport conditions and where seats are available, at a later date
BTW
Maybe an idea to post a brief synopsis on HfPoints in the Chat forum tomorrow to ask for opinions as I a no expert.
Last edited by blindman; Mar 17, 2021 at 11:32 am
Mar 18, 2021, 3:18 pm
#66
Join Date: Aug 2007
Location: Spitalfields, London
Programs: BA Gold, KFC 'The Colonel's Club' Palladium tier, Mucci des Visions Célestes du Nord-Pas-de-Calais
Posts: 2,310
Couldn't you take the refund and either gamble on prices coming down for the Autumn flights (surely likely if they are Ł3K), or do an ex-EU to bring down the cost if they don't drop ex-LHR?
Mar 19, 2021, 5:18 am
#67
Join Date: Jul 2018
Posts: 1,271
I've recently gone down the MCOL route with them. They didn't respond to the court papers so I've got a default judgment against them. They've got a few more weeks to pay or face bailiffs or high court enforcement officers. Seems very Ryanair-esq to let things play out this way, I'm not sure why they think a default judgment best serves their future.
Mar 19, 2021, 6:42 am
#68
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,017
I've recently gone down the MCOL route with them. They didn't respond to the court papers so I've got a default judgment against them. They've got a few more weeks to pay or face bailiffs or high court enforcement officers. Seems very Ryanair-esq to let things play out this way, I'm not sure why they think a default judgment best serves their future.
Mar 23, 2021, 11:38 am
#73
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
Mar 25, 2021, 2:36 am
#75
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
I see this is operated by Delta so this may make a difference.
When is your flight?
VS have been notifying passengers of cancellations about 10-11 days before.