Are VS currently paying out on agreed refunds ?
Sep 14, 2020, 12:26 pm
#241
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
Sep 15, 2020, 2:14 am
#242
Join Date: May 2009
Location: UK
Posts: 3,951
Likewise have received a refund confirmation for the inbound potion of a cancelled award flight. Refund makes no mention of the Flying Club Miles, I assume 50% of them will hopefully appear down the line? I actually didn’t request this refund and was under the impression it could be used as a credit as per the email received when cancelled for upto 2 years, which might have been preferential in terms of the amount of taxes they have refunded me.
Any guesses how long the refund of taxes and miles should take?
Any guesses how long the refund of taxes and miles should take?
Sep 16, 2020, 12:03 am
#243
Join Date: Apr 2010
Location: SFO
Programs: Marriott LT Plat; WoH Exp; AS Gold; AA Plat
Posts: 369
DP on refund for partner (NH) award ticket
Original flights were scheduled for July 2020.
Texted VS in mid-May to reschedule the trip to 2021. The lower taxes on the rescheduled itinerary resulted in a $120+ refund.
A month later (mid-June), I received an email from the VS Refunds Dept (VAClaims@) confirming thiat they have received my claim.
I was checking my credit card statement this morning and noticed a $120+ credit from VA (hilariously the memo line indicated it was from Virgin America).
In case you're wondering, I didn't bother contacting VS in the last 4 months. But yeah ...... 4 months!
Texted VS in mid-May to reschedule the trip to 2021. The lower taxes on the rescheduled itinerary resulted in a $120+ refund.
A month later (mid-June), I received an email from the VS Refunds Dept (VAClaims@) confirming thiat they have received my claim.
I was checking my credit card statement this morning and noticed a $120+ credit from VA (hilariously the memo line indicated it was from Virgin America).
In case you're wondering, I didn't bother contacting VS in the last 4 months. But yeah ...... 4 months!
Sep 17, 2020, 2:42 am
#244
Join Date: May 2009
Location: UK
Posts: 3,951
Likewise have received a refund confirmation for the inbound potion of a cancelled award flight. Refund makes no mention of the Flying Club Miles, I assume 50% of them will hopefully appear down the line? I actually didn’t request this refund and was under the impression it could be used as a credit as per the email received when cancelled for upto 2 years, which might have been preferential in terms of the amount of taxes they have refunded me.
Any guesses how long the refund of taxes and miles should take?
Any guesses how long the refund of taxes and miles should take?
Sep 19, 2020, 6:31 am
#245
Join Date: Aug 2012
Location: BOS/MHT/PVD/BDL
Programs: Belong to Many but No Longer Loyal to Any
Posts: 880
VS cxld flights back in May, which were booked through Chase URs. Originally Chase told us the refund was in form of a credit, despite requesting a full cash/points refund. However, I received an email last week indicating that the tickets had been totally cancelled and URs were redeposited in our account.
Sep 22, 2020, 2:36 am
#247
Join Date: Jan 2018
Location: SFO, JFK/LGA, SEA
Programs: Alaska 75K, Hyatt Globalist, Marriott Titanium, *A Gold w/ Krisflyer Gold
Posts: 815
Anyone had trouble getting the miles specifically refunded to their account for partner bookings? I cancelled 3 Virgin Atlantic awards last month, two on Delta metal and the third on Virgin itself. I got the miles back for the Virgin flight within a day, but even a month later the miles I used for the Delta flights are still missing. Is this normal, or should I give them another prod? Shouldn't take as long to give miles back as it does for cash bookings...
Sep 22, 2020, 12:52 pm
#248
Join Date: May 2009
Location: UK
Posts: 3,951
Anyone had trouble getting the miles specifically refunded to their account for partner bookings? I cancelled 3 Virgin Atlantic awards last month, two on Delta metal and the third on Virgin itself. I got the miles back for the Virgin flight within a day, but even a month later the miles I used for the Delta flights are still missing. Is this normal, or should I give them another prod? Shouldn't take as long to give miles back as it does for cash bookings...
Sep 22, 2020, 1:20 pm
#249
Join Date: Aug 2002
Location: NYC
Posts: 335
Anyone had trouble getting the miles specifically refunded to their account for partner bookings? I cancelled 3 Virgin Atlantic awards last month, two on Delta metal and the third on Virgin itself. I got the miles back for the Virgin flight within a day, but even a month later the miles I used for the Delta flights are still missing. Is this normal, or should I give them another prod? Shouldn't take as long to give miles back as it does for cash bookings...
Sep 23, 2020, 7:11 pm
#251
Join Date: Jan 2003
Location: LOS ANGELES
Programs: AA EXP 3MM; UA GOLD 1MM; HILTON DIAMOND; HYATT EXPLORIST; MARRIOTT/IHGGOLD
Posts: 258
Just one more data point. 2 economy award tickets for July 25. Miles refunded 7/15 at my request via WeChat. Still no sign of the more than $400 in fees....email received states 120 days from date request received....guess I have 2 more months to wait. It's pretty ridiculous but I don't see any recourse.
Sep 23, 2020, 9:54 pm
#252
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,098
Just one more data point. 2 economy award tickets for July 25. Miles refunded 7/15 at my request via WeChat. Still no sign of the more than $400 in fees....email received states 120 days from date request received....guess I have 2 more months to wait. It's pretty ridiculous but I don't see any recourse.
Sep 24, 2020, 10:41 am
#253
Join Date: Dec 2019
Posts: 101
I ended up hanging up being on hold for over 45 mins; got a text back from them with some ambiguous message about taking up to 60 days and giving the miles back but didn't mention the refund of the $533. Asked them to clarify if the "refund" includes the fees. That message was sent about 14 hours ago.
Sep 24, 2020, 12:12 pm
#255
Join Date: Dec 2019
Posts: 101
I ended up hanging up being on hold for over 45 mins; got a text back from them with some ambiguous message about taking up to 60 days and giving the miles back but didn't mention the refund of the $533. Asked them to clarify if the "refund" includes the fees. That message was sent about 14 hours ago.