Virgin Flights Removed from Reward Flight Finder!

Old Sep 10, 19, 5:23 am
  #1  
Original Poster
 
Join Date: May 2006
Programs: AMEX PP;BAEC Bronze;Tesco CC Preferred;
Posts: 198
Angry Virgin Flights Removed from Reward Flight Finder!

I see from Head for Points today that Virgin have removed access to their database on which the brilliant website Reward Flight Finder relied (https://rewardflightfinder.com/) . This is a real bummer: it was an excellent availability tool and notification service for finding Virgin redemption seats, and still is for BA Avios ones.

Perhaps we could all apply pressure on Virgin to change their minds? I see that there is a link on this page on how to contact Virgin to complain:

https://headwayapp.co/reward-flight-...tlantic-116528
Charlie Whiskey is offline  
Old Sep 10, 19, 9:13 am
  #2  
 
Join Date: Mar 2011
Posts: 345
I emailed Virgin regarding this early last week and got the following back, which I assume is a stock response. A large number of messages to them about it wouldn’t go amiss though, I too found the ability to search on Reward Flight Finder very useful.


Hello,


Thanks for getting in touch.
It's wonderful to hear that you're a member of our Flying Club!

I am very sorry for any disappointment caused with recent updates to our system.

Reward Flight Finder is not affiliated with Virgin Atlantic in anyway, and so we would not design our systems to correlate with their own.

I appreciate that this is not the response that you were hoping for, however we would not be able to update our systems to work with a third party website.

I am very sorry to disappoint you on this occasion.

If you enter your search requirements in the 'Book flights' area on the homepage, and then select the ‘Pay with your miles' option for the cabin you want, this will show you any reward seats we have available on a calendar view.

You can also send a text to our SMS team, who will be more than happy to check reward seat availability for any dates and destinations that you have in mind. This service is excellent if you’re on the go, and the team are available 24/7!

You can find our contact details here:
https://flywith.virginatlantic.com/g...ontact-us.html

I hope that you find this helpful, and if you have any other queries please do not hesitate to get back in touch.

Have a lovely day!




Kind regards


Mark Weston
Virgin Atlantic
Customer Centre
Scott Pilgrim is offline  
Old Sep 10, 19, 9:30 am
  #3  
 
Join Date: Mar 2016
Location: UK
Programs: VS Gold
Posts: 482
I can appreciate the response of "we would not change our website to suit a third party", but if a third party website is proving to be more useful to your own then questions must be raised of how effective your own website is...
SlimpyJones is offline  

Thread Tools
Search this Thread