Mile upgrade charge from JFK to LHR

Old Apr 22, 19, 2:54 am
  #1  
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Mile upgrade charge from JFK to LHR

My new employer has an Economy-only travel policy but for the last 5 trips I've been able to upgrade the overnight US to UK leg of the trip to Premium Economy using Virgin Miles.

Yesterday I called to do the same on my latest trip and was quoted $188 in taxes to do this. Has there been come change in the US tax system recently to explain this?
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Old Apr 22, 19, 3:06 am
  #2  
 
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Surcharge, not taxes...

Either you misunderstood, or the agent was being very naughty in blaming "tax" instead of "carrier-imposed surcharge".
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Old Apr 22, 19, 4:25 am
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The main difference will be the higher Carrier Imposed Surcharge (YQ) between Economy ticket paid and new ticket; there may or may not also be a phone in fee tacked on.
Either way, the $188 seems too high. Looking at current YQ levels the extra to the ticket OP describes is around 55 (+ the miles + possibly any phone fees). Bear in my this is an area where it is very easy for the phone agents to do something which kicks out the wrong answer.
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Old Apr 22, 19, 10:48 am
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Thanks for the replies. I did wonder if it was a case of 'ring back later for the right answer'.
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