Upper Class Wing at LHR

Old Feb 15, 19, 7:15 am
  #1  
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Upper Class Wing at LHR

We recently flew from LHR to Dubai as Gold in PE
Tried to access Upper Class wing at LHR and our taxi was turned away
I was told no access if in PE even as Gold only UC passengers may use

Yet we flew LHR to Hong Kong the month before as Gold in PE and was allowed to use Upper Class wing no problem

Does anyone know the rules on this please ?
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Old Feb 15, 19, 9:40 am
  #2  
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this page says

We welcome passengers flying Virgin Atlantic Upper Class or Delta One from London Heathrow Terminal 3 from our Upper Class Wing.
so no mention of AU

The gold benefit table only says 'upper class check-in' which to me includes the Wing but maybe not.
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Old Feb 15, 19, 10:58 am
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Drive Thru check-in is only for Upper Class/Delta One pax, it's not a gold benefit. The gold benefit is that you can enter through the door that takes you to the wing if you are in PE/Y
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Old Feb 15, 19, 1:19 pm
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So are you saying you can walk up the ramp and enter the upper class wing by foot but not drive up ?
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Old Feb 15, 19, 2:42 pm
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Originally Posted by PaulH1 View Post
So are you saying you can walk up the ramp and enter the upper class wing by foot but not drive up ?
No - you can go up to the Upper Class Wing via the lift that is next to the Upper Class check in.
You come out close to where the drive thru check in desks are and use the private security channel.

Nick
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Old Feb 15, 19, 3:30 pm
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Ok thanks for clarifying that.
That is what we had to do this time checked in in main terminal 3 and went up in lift
However the flight before we was let through barrier to UC wing
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Old Feb 15, 19, 8:15 pm
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There are two parts of the UC wing - the drive up part (DTCI) and the check in part and the security part

All UC and AUs can use the private security part after checking in at the desks on the ground floor and taking the lift up and then scanning their BPs

The DTCI part now appears to be for UC and DeltaOne passengers only
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