DL award seats available on delta.com, but Virgin agent can't see them
Aug 5, 2018, 11:11 am
#1
Original Poster
Join Date: Nov 2013
Location: New York City
Posts: 183
DL award seats available on delta.com, but Virgin agent can't see them
On the Delta website award seats are shown as available for my dates, but Virgin agent says there are no Virgin partner awards available for those dates. New to Virgin, should I believe agent or HUCA?
Aug 5, 2018, 11:24 am
#2
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,531
What route, and how many miles is DL asking for the redemption? Since DL eliminated its redemption chart, it's not always easy to tell whether a particular redemption available with Sky Miles will be available to DL's partner-carrier FFPs.
Aug 5, 2018, 12:31 pm
#3
Original Poster
Join Date: Nov 2013
Location: New York City
Posts: 183
Instead I was hoping to get that same DL flight from Flying Club using Membership Reward points transferred during their current 30% bonus on transfers.
Cost from Flying Club according to the agent would be far better at 50,000, but with the 30% off it would be only 35,000.
Aug 6, 2018, 12:23 am
#4
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,033
The route is ATH-JFK non-stop, and DL is asking 280,000 for Delta One 1-way. Far too expensive for me.
Instead I was hoping to get that same DL flight from Flying Club using Membership Reward points transferred during their current 30% bonus on transfers.
Cost from Flying Club according to the agent would be far better at 50,000, but with the 30% off it would be only 35,000.
Instead I was hoping to get that same DL flight from Flying Club using Membership Reward points transferred during their current 30% bonus on transfers.
Cost from Flying Club according to the agent would be far better at 50,000, but with the 30% off it would be only 35,000.
You can't really tell by looking at delta.com. I'm not sure what other Skyteam programmes offer online award space for DL. Air France maybe?
Aug 6, 2018, 11:50 pm
#6
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,033
Aug 7, 2018, 5:25 am
#8
Join Date: Mar 2016
Location: Cologne
Programs: FB Plat, IHG RA Spire, TK Elite+, HH Diamond, LH SEN, Marriott Titanium
Posts: 972
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Aug 7, 2018, 5:39 am
#9
Join Date: Jun 2014
Posts: 756
Aug 7, 2018, 5:40 am
#10
Join Date: Mar 2016
Location: Cologne
Programs: FB Plat, IHG RA Spire, TK Elite+, HH Diamond, LH SEN, Marriott Titanium
Posts: 972
I'll try different pages to search.
Thanks
Aug 7, 2018, 5:46 am
#11
Join Date: Jun 2014
Posts: 756
Anyway, yes, it does that. The workaround is to find a route which you know works via pay with miles (i.e. LHR-JFK), get some results returned (it doesn't matter what they are), then use the refine search function at that point to put in the parameters you actually want. Sometimes pay with miles remains both greyed-out and selected as you do this, but it doesn't matter. You can just use the refine search function as normal after that first step.
Aug 7, 2018, 12:07 pm
#12
Original Poster
Join Date: Nov 2013
Location: New York City
Posts: 183
Unfortunately the VS website doesn't allow me to search for any flights out of Athens, which is where that Delta flight I need originates.
This is true even if I click on the little symbol on the right side of each search box. ATH isn't available, nor does typing in Athens or ATH work, nor is Greece available as a country category.
I tried the hack of starting with a searchable route and then using refine search, but again ATH is not possible.
Am I doing something wrong or do I just have to keep calling VS?
This is true even if I click on the little symbol on the right side of each search box. ATH isn't available, nor does typing in Athens or ATH work, nor is Greece available as a country category.
I tried the hack of starting with a searchable route and then using refine search, but again ATH is not possible.
Am I doing something wrong or do I just have to keep calling VS?
Aug 7, 2018, 11:46 pm
#13
Join Date: Jun 2014
Posts: 756
Unfortunately the VS website doesn't allow me to search for any flights out of Athens, which is where that Delta flight I need originates.
This is true even if I click on the little symbol on the right side of each search box. ATH isn't available, nor does typing in Athens or ATH work, nor is Greece available as a country category.
I tried the hack of starting with a searchable route and then using refine search, but again ATH is not possible.
Am I doing something wrong or do I just have to keep calling VS?
This is true even if I click on the little symbol on the right side of each search box. ATH isn't available, nor does typing in Athens or ATH work, nor is Greece available as a country category.
I tried the hack of starting with a searchable route and then using refine search, but again ATH is not possible.
Am I doing something wrong or do I just have to keep calling VS?
Is it possible it's one of the DL routes not available for partner redemptions?