Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Virgin Atlantic Airways | Flying Club
Reload this Page >

ANA (NH) Redemptions using VS Flying Club points

ANA (NH) Redemptions using VS Flying Club points

Reply

Old Aug 8, 18, 3:47 am
  #361  
 
Join Date: Mar 2016
Location: Midlands, UK
Programs: FB Plat, IHG RA Spire, TK Elite+, HH Diamond, LH SEN
Posts: 828
I know you have to book a return ticket but I also know people have had success doing...

LAX -> HND
HND -> ORD

Can you do...
LHR -> HND
HND -> LAX?
Lewis42 is offline  
Reply With Quote
Old Aug 8, 18, 4:06 am
  #362  
 
Join Date: Jun 2014
Posts: 756
Originally Posted by Lewis42 View Post
I know you have to book a return ticket but I also know people have had success doing...

LAX -> HND
HND -> ORD

Can you do...
LHR -> HND
HND -> LAX?
I'm not sure. The best way to find out would be to search UA for 'Saver Award' availability as two one-ways, then call up VS to see if they can ticket the segments as as a 'return'.
Lewis42 likes this.
newyorklondon is offline  
Reply With Quote
Old Aug 8, 18, 10:45 pm
  #363  
 
Join Date: Dec 2015
Posts: 46
Sorry if I missed this in the thread, but is it possible to change the date of the return segment once travel has started?
Fc912 is offline  
Reply With Quote
Old Aug 9, 18, 1:35 am
  #364  
 
Join Date: Jun 2014
Posts: 756
Originally Posted by Fc912 View Post
Sorry if I missed this in the thread, but is it possible to change the date of the return segment once travel has started?
This is definitely worth a call to VS to confirm, but I assume as VS is - in effect - the travel agent for NH, any changes would be the standard 30/$50, even if mid-trip. I've done this with VS, but not with an NH reward ticket using VS miles.

However, I think you would not be eligible for any mileage refund at all if you wanted to cancel the return segment outright after flying the first segment.
newyorklondon is offline  
Reply With Quote
Old Aug 12, 18, 1:15 pm
  #365  
 
Join Date: Jan 2013
Programs: AA EP, SPG Plat
Posts: 2,108
Slightly off topic, but when booking an award seat for a child (age 2-12; not lap infant), the taxes come out to 4-5 times higher than an adult award.. Is this some sort of VS policy? The operating metal is DL and I verified it's not coming from them. VS site won't let you book a child as an adult either.

Some research shows they axed some child tax a couple years ago when departing UK and just wondering if the site is lagging behind on updates. TIA

Edit: Looking further in the breakdown, it's a YR charge of 14k yen for HND-LAX. So basically a BS charge like YQ?

Last edited by frudd38; Aug 12, 18 at 1:20 pm
frudd38 is offline  
Reply With Quote
Old Aug 13, 18, 2:39 am
  #366  
 
Join Date: Jun 2014
Posts: 756
Originally Posted by frudd38 View Post
Slightly off topic, but when booking an award seat for a child (age 2-12; not lap infant), the taxes come out to 4-5 times higher than an adult award.. Is this some sort of VS policy? The operating metal is DL and I verified it's not coming from them. VS site won't let you book a child as an adult either.

Some research shows they axed some child tax a couple years ago when departing UK and just wondering if the site is lagging behind on updates. TIA

Edit: Looking further in the breakdown, it's a YR charge of 14k yen for HND-LAX. So basically a BS charge like YQ?
Yeah, YR is carrier-imposed charges, and the YR is 0 on adult redemptions on that route on DL metal, which makes me think this is a fare computation error at VS's end. I'd call up VS and explain the situation, and see whether their ticketing department can override the JPY 14k per sector. It's very clear that a child should not be being charged $200 or so per sector when an adult is being charged $0.
newyorklondon is offline  
Reply With Quote
Old Aug 13, 18, 11:57 am
  #367  
 
Join Date: Jan 2013
Programs: AA EP, SPG Plat
Posts: 2,108
Originally Posted by newyorklondon View Post
Yeah, YR is carrier-imposed charges, and the YR is 0 on adult redemptions on that route on DL metal, which makes me think this is a fare computation error at VS's end. I'd call up VS and explain the situation, and see whether their ticketing department can override the JPY 14k per sector. It's very clear that a child should not be being charged $200 or so per sector when an adult is being charged $0.
Thanks, the supervisor was able to adjust it after holding an hour. They agree it's a system error and will look into it.
frudd38 is offline  
Reply With Quote
Old Aug 13, 18, 4:56 pm
  #368  
 
Join Date: Jun 2014
Posts: 756
Originally Posted by frudd38 View Post
Thanks, the supervisor was able to adjust it after holding an hour. They agree it's a system error and will look into it.
Thanks for reporting back, that's great to know (but not great that you had to hold for an hour, though)!
newyorklondon is offline  
Reply With Quote
Old Aug 13, 18, 9:58 pm
  #369  
 
Join Date: Dec 2017
Posts: 10
Booking for June/July 2019

Hey everyone!

Trying to book ANA F from either JFK/ORD/IAD/IAH-NRT. I gave the VS representative about 8 different dates June/July 2019 once I found availability on United Saver. The rep said all of those seats came back unconfirmed.

Any reason why I got didnt get any seats(looking for one)? Is it because it is too far in advance? Any advice will be helpful

Thanks!
dommer is offline  
Reply With Quote
Old Aug 13, 18, 11:23 pm
  #370  
 
Join Date: Jan 2013
Programs: AA EP, SPG Plat
Posts: 2,108
Originally Posted by newyorklondon View Post
Thanks for reporting back, that's great to know (but not great that you had to hold for an hour, though)!
Apologies I just noticed there's a separate thread for partners non NH, if mods can move my posts, thanks.
frudd38 is offline  
Reply With Quote
Old Aug 14, 18, 12:52 am
  #371  
Moderator: American AAdvantage & Marriott Bonvoy
 
Join Date: Oct 2002
Location: PHX
Programs: American ExPlat; Marriott/SPG Lifetime Plat; Hyatt Globalist
Posts: 8,020
Originally Posted by dommer View Post
Trying to book ANA F from either JFK/ORD/IAD/IAH-NRT. I gave the VS representative about 8 different dates June/July 2019 once I found availability on United Saver. The rep said all of those seats came back unconfirmed.

Any reason why I got didnt get any seats(looking for one)? Is it because it is too far in advance? Any advice will be helpful
I had this happen to me. I saw the saver seats on the United website, called VS and the agent said she didn't see the availability. I told her that I could see the seats on another partner's website and she took it as a challenge and tried a couple more things and then found the seats and they came back confirmed.

As discussed earlier in this thread, some agents just don't know how to get the system to show them. Keep calling back until you get an agent who does -- or is willing to work at it.
newyorklondon, Dalo and aquanine like this.
AZ Travels the World is offline  
Reply With Quote
Old Aug 14, 18, 12:53 am
  #372  
 
Join Date: Aug 2018
Posts: 14
Originally Posted by dommer View Post
Hey everyone!

Trying to book ANA F from either JFK/ORD/IAD/IAH-NRT. I gave the VS representative about 8 different dates June/July 2019 once I found availability on United Saver. The rep said all of those seats came back unconfirmed.

Any reason why I got didnt get any seats(looking for one)? Is it because it is too far in advance? Any advice will be helpful

Thanks!
It isn't just you. I'm having the same problem as well booking flights from LAX to both HND/NRT for April/.May 2019. I was pretty flexible on my dates too. Both ANA and United websites would show 2 seats available if I book through them but it would be a higher redemption rate compared to VS... I also use ExpertFlyer and result show up as having open seats on those additional dates I was open to fly out on. I've called a few times, gave them flight# and everything and they either come up as either "unavailable" or only 1 leg of the trip had either First or Business Class available...

I may have to just book Delta One Suite through VS instead since I can't get a ANA flight. ANA would be more ideal and cost effective too..
Drew523 is offline  
Reply With Quote
Old Aug 14, 18, 2:29 am
  #373  
 
Join Date: Jun 2014
Posts: 756
Originally Posted by dommer View Post
Trying to book ANA F from either JFK/ORD/IAD/IAH-NRT. I gave the VS representative about 8 different dates June/July 2019 once I found availability on United Saver. The rep said all of those seats came back unconfirmed.Any reason why I got didnt get any seats(looking for one)? Is it because it is too far in advance? Any advice will be helpful. Thanks!
Originally Posted by Drew523 View Post
It isn't just you. I'm having the same problem as well booking flights from LAX to both HND/NRT for April/.May 2019.
I'm sure you've got this right, but just to be clear, the UA search needs to return availability in the Saver Award category (J or F), not Everyday Award. If you can see it in Saver Award, then it is available to be booked as a redemption via VS. If it's not working out then see below!

Originally Posted by AZ Travels the World View Post
As discussed earlier in this thread, some agents just don't know how to get the system to show them. Keep calling back until you get an agent who does -- or is willing to work at it.
Absolutely +1 to this. Although it appears common on FT, these kind of redemptions are very rare for the average VS phone agent. We are also rare here on FT in that we are probably phoning up looking for a particular cabin redemption on a specific flight on a specific day. Of the few people who do seek NH redemptions via VS, I suspect many phone up saying something like, "I''ve got 200k VS miles and I want to use them to fly to Japan on NH. What's available?" Unlike DL redemptions, which can be booked immediately, the NH redemptions need to be requested by VS, so the process - which is on a per booking basis, rather than looking at a range of dates - is much longer. The result is that you can hear the heart sink in many - not all - VS agents when you call up and just mention the letters N and H!
newyorklondon is offline  
Reply With Quote
Old Aug 14, 18, 4:42 am
  #374  
 
Join Date: Dec 2017
Posts: 10
Originally Posted by newyorklondon View Post
I'm sure you've got this right, but just to be clear, the UA search needs to return availability in the Saver Award category (J or F), not Everyday Award. If you can see it in Saver Award, then it is available to be booked as a redemption via VS. If it's not working out then see below!



Absolutely +1 to this. Although it appears common on FT, these kind of redemptions are very rare for the average VS phone agent. We are also rare here on FT in that we are probably phoning up looking for a particular cabin redemption on a specific flight on a specific day. Of the few people who do seek NH redemptions via VS, I suspect many phone up saying something like, "I''ve got 200k VS miles and I want to use them to fly to Japan on NH. What's available?" Unlike DL redemptions, which can be booked immediately, the NH redemptions need to be requested by VS, so the process - which is on a per booking basis, rather than looking at a range of dates - is much longer. The result is that you can hear the heart sink in many - not all - VS agents when you call up and just mention the letters N and H!

Yes I was referring to Saver award category. Looked on expert flyer and seats were available as well. Just gonna HUCA until I get it!
newyorklondon and aquanine like this.
dommer is offline  
Reply With Quote
Old Aug 14, 18, 4:44 am
  #375  
 
Join Date: Jun 2014
Posts: 756
Originally Posted by dommer View Post
Yes I was referring to Saver award category. Looked on expert flyer and seats were available as well. Just gonna HUCA until I get it!
Good luck and do report back!
newyorklondon is offline  
Reply With Quote

Thread Tools
Search this Thread
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: