Fee to cancel award booking in the event of schedule change?
Sep 22, 2014, 11:46 pm
#1
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Fee to cancel award booking in the event of schedule change?
My wife had an award booking with Virgin Atlantic - flight is in November.
The departure time was pushed out by 30 minutes. She decided to cancel the booking. Virgin refunded all the miles but did not make a full refund of the taxes and fees. The phone agent said that there would be a charge of £30, which my wife did not question.
Is this correct? I thought that the airline would make a full refund if a passenger cancelled because of a schedule change.
The departure time was pushed out by 30 minutes. She decided to cancel the booking. Virgin refunded all the miles but did not make a full refund of the taxes and fees. The phone agent said that there would be a charge of £30, which my wife did not question.
Is this correct? I thought that the airline would make a full refund if a passenger cancelled because of a schedule change.
Sep 23, 2014, 5:45 am
#2
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4.2.1 says all miles will be refunded and there will be a £30 admin fee. It's less clear on the fees and taxes etc.
Are VS retaining the fuel surcharge element and only refunding the airport fees and government taxes?
Though to me cancelling because of a 30 minutes schedule change does seem to be a little rash though - given the extra costs involved.
A 30 minute change would be in the 'minor' change category. Some airlines will only refund if the change is more than 2 hours or if it makes other travel arrangements impossible to continue - eg if arriving 30 minutes later means you miss an onward connection booked on the same ticket.
Are VS retaining the fuel surcharge element and only refunding the airport fees and government taxes?
Though to me cancelling because of a 30 minutes schedule change does seem to be a little rash though - given the extra costs involved.
A 30 minute change would be in the 'minor' change category. Some airlines will only refund if the change is more than 2 hours or if it makes other travel arrangements impossible to continue - eg if arriving 30 minutes later means you miss an onward connection booked on the same ticket.
Jul 24, 2015, 10:35 am
#3
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Got a similar situation. Had a schedule change by 55 mins. May not sound like much but this results in two misconnects for me. One while arriving in LHR and one from LAX. Wanted to move flight to SFO but they want to charge me for this.
Has anyone had any luck with getting a change of city due to a minor schedule change.
Has anyone had any luck with getting a change of city due to a minor schedule change.
Jul 24, 2015, 3:56 pm
#4
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I take it the connections are on separate bookings?
I've not heard of VS allowing a free city swap when the flight time has changed by less than 2 hours and iirc they normally apply a 5 hour criteria
You could try calling again and speaking to a different agent.
I've not heard of VS allowing a free city swap when the flight time has changed by less than 2 hours and iirc they normally apply a 5 hour criteria
You could try calling again and speaking to a different agent.
Jul 24, 2015, 5:36 pm
#5
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Yes it is. Its a VS award so could not get the connections on the same PNR. I will call back and see if they will just cancel it.
Jul 25, 2015, 5:18 am
#7
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Yeah thats what the guy was selling me. I know its not much but due to the misconnect it will cost me another $400 to rebook the other two flights so would rather just cancel.