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Please report experiences of booking Partner Airline except ANA (NH) using VS points.

Please report experiences of booking Partner Airline except ANA (NH) using VS points.

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Old May 9, 18, 4:23 am   -   Wikipost
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Flying Club Contact Info

USA +1 800 365 9500

SOUTH AFRICA +27 11 340 3535

HONG KONG +852 2532 6060 9 AM to 6 PM M-F 9 AM to 2 PM Sat

CHINA +86 21 5353 4600

INDIA +1-800-102-3000 ( Toll Free )
+91-124-4693030

CARIBBEAN +1 800 744 7477

Tips to Book Partner Awards:

Delta:

Check af.com for availability.

Virgin Australia:

One-way awards possible
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Old Dec 14, 16, 6:01 am
  #346  
 
Join Date: Oct 2011
Posts: 42
Smile

Originally Posted by Raffles View Post
Just booked a First Class LHR-PEK on Air China.

75k F as expected, taxes 508.27. Ludicrous bargain.

20 minutes to book, plus 25 minutes to get to the front of the queue .....

Checked availability on the United site (as First Saver availability) and no trouble getting it booked.
Make sure you try the SQ F lounge at T2. It's open to CA F passengers.
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Old Dec 18, 16, 11:07 pm
  #347  
 
Join Date: Apr 2015
Programs: Marriott Platinum, IHG Spire, Hilton Diamond, AA Gold
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I need help. I've been getting the runaround from Virgin Atlantic Flying Club representatives and I'm getting nowhere. If it matters, I called the US call center.

I'm flying RT LAX to EZE (Buenos Aires) on Delta metal, with a transfer at ATL. Per Air France and Delta's websites, there should be saver award seats available on the dates I'm looking at. Flying Club rep confirmed that it would be 45,000 points + tax. However, when it comes time to actual ticketing, the rep said it would be 70,000 points + tax.

I think the system is ticketing this as two RTs: LAX-ATL (25,000 points) and ATL-EZE (45,000) points. I tried HUCA but multiple reps are seeing the same thing. Meanwhile, I'm seeing award availability dwindling on the dates that I want to travel from Delta's website.

What to do?
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Old Dec 20, 16, 12:51 am
  #348  
 
Join Date: May 2014
Posts: 374
Originally Posted by happychic View Post
I need help. I've been getting the runaround from Virgin Atlantic Flying Club representatives and I'm getting nowhere. If it matters, I called the US call center.

I'm flying RT LAX to EZE (Buenos Aires) on Delta metal, with a transfer at ATL. Per Air France and Delta's websites, there should be saver award seats available on the dates I'm looking at. Flying Club rep confirmed that it would be 45,000 points + tax. However, when it comes time to actual ticketing, the rep said it would be 70,000 points + tax.

I think the system is ticketing this as two RTs: LAX-ATL (25,000 points) and ATL-EZE (45,000) points. I tried HUCA but multiple reps are seeing the same thing. Meanwhile, I'm seeing award availability dwindling on the dates that I want to travel from Delta's website.

What to do?
Unless I'm mistaken, each segment prices differently when booking partner awards. I was going to do LAX-SYD-CNS and it was pricing the same way.
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Old Dec 20, 16, 11:09 am
  #349  
 
Join Date: Apr 2015
Programs: Marriott Platinum, IHG Spire, Hilton Diamond, AA Gold
Posts: 210
Thank you. I had no idea. I moved some Amex points to my Air France account and will redeem my award travel from Flying Blue instead. Now, what to do with my Virgin Atlantic points........
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Old Jan 26, 17, 10:37 pm
  #350  
 
Join Date: May 2004
Location: SYD
Programs: UA PG 1MM - AccorPlus Platinum
Posts: 317
I've been trying to use my VS miles to book flights from SYD to PPT (Papeete/Tahiti) via AKL on AirNZ. I used the United award search tool to check for availability, which worked very well from SYD to AKL return (managed to find 2 seats in C that can be confirmed by VS) but not from AKL to PPT (nothing at all across several dates in Y, forget about C).

The VS agent was very good and spent quite some time looking for dates, apparently they need to request every single date and don't have a view on weekly / monthly availability...

Would anyone know in which class VS awards are booked into for Y on AirNZ and/or what would be the best site to check for availability without spending hours on the phone with VS randomly requesting every single date?!
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Old Jan 27, 17, 1:01 pm
  #351  
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Originally Posted by [email protected] View Post
I've been trying to use my VS miles to book flights from SYD to PPT (Papeete/Tahiti) via AKL on AirNZ. I used the United award search tool to check for availability, which worked very well from SYD to AKL return (managed to find 2 seats in C that can be confirmed by VS) but not from AKL to PPT (nothing at all across several dates in Y, forget about C).

The VS agent was very good and spent quite some time looking for dates, apparently they need to request every single date and don't have a view on weekly / monthly availability...

Would anyone know in which class VS awards are booked into for Y on AirNZ and/or what would be the best site to check for availability without spending hours on the phone with VS randomly requesting every single date?!
Unless things have changed, NZ flights to PPT are operated by Air Tahiti Nui, which means they are not NZ flights, therefore can't be booked using Flying Club miles.

*A shows NZ has one flight per week to PPT, leaving AKL on Friday. Could be a case of extremely limited inventory.
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Old Jan 27, 17, 7:23 pm
  #352  
 
Join Date: May 2004
Location: SYD
Programs: UA PG 1MM - AccorPlus Platinum
Posts: 317
Originally Posted by Guava View Post
Unless things have changed, NZ flights to PPT are operated by Air Tahiti Nui, which means they are not NZ flights, therefore can't be booked using Flying Club miles.

*A shows NZ has one flight per week to PPT, leaving AKL on Friday. Could be a case of extremely limited inventory.
That's not correct - NZ operates 3 flights a week from AKL to PPT, and availability is good (at least in Y - nothing at all in C) if you check awards availability on UA. Problem is almost nothing is actually released to VS, I guess NZ keeps most of the partners inventory for *A members...
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Old Jan 27, 17, 9:18 pm
  #353  
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Last edited by Guava; Jan 27, 17 at 9:26 pm
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Old Feb 2, 17, 8:59 am
  #354  
 
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what is af.com ?
american friends?
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Old Feb 8, 17, 3:57 am
  #355  
 
Join Date: Sep 2015
Posts: 13
How do you go about finding how many points these routes are? (apologies if this is mentioned earlier in the thread, I went through a lot of pages and couldn't see it mentioned)

I am looking for Shanghai - Guangzhou (one way), I can see availability on the United Airlines site with Air China so I think there is availability. It says 15k miles and 5.80 taxes. Would it be the same amount of miles with Virgin?
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Old Feb 17, 17, 2:27 am
  #356  
 
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Originally Posted by hideyourarms View Post
How do you go about finding how many points these routes are? (apologies if this is mentioned earlier in the thread, I went through a lot of pages and couldn't see it mentioned)

I am looking for Shanghai - Guangzhou (one way), I can see availability on the United Airlines site with Air China so I think there is availability. It says 15k miles and 5.80 taxes. Would it be the same amount of miles with Virgin?
Unfortunately it's no-go for you, Air China awards using VS miles are only available on the LHR-PEK route on roundtrip.

Mind you, CA F between LHR-PEK is widely known as one of the best (if not the best) value awards you can get on VS.
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Old Feb 19, 17, 11:05 am
  #357  
 
Join Date: Feb 2009
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Air China redemptions are currently unavailable? I called in and was told that due to them unilaterally cancelling people's tickets, and the resultant annoyed Flying Club members, Virgin had been re-assessing the relationship. I was told this had been going on since January 17th and that there was no firm date for the Air China redemptions to return
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Old Feb 21, 17, 4:41 pm
  #358  
 
Join Date: Oct 2011
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Originally Posted by sajgidda View Post
Air China redemptions are currently unavailable? I called in and was told that due to them unilaterally cancelling people's tickets, and the resultant annoyed Flying Club members, Virgin had been re-assessing the relationship. I was told this had been going on since January 17th and that there was no firm date for the Air China redemptions to return
Called today and I can confirm the same.
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Old Feb 27, 17, 11:55 am
  #359  
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Originally Posted by sajgidda View Post
Air China redemptions are currently unavailable? I called in and was told that due to them unilaterally cancelling people's tickets, and the resultant annoyed Flying Club members, Virgin had been re-assessing the relationship. I was told this had been going on since January 17th and that there was no firm date for the Air China redemptions to return
Originally Posted by zimne View Post
Called today and I can confirm the same.
Unilateral cancellations of award ticket on Air China have been happening with other FFPs too. Aeroplan has had issues with Air China as well, and I think a few other FFPs also reported similar problems. Given that these are award tickets issued by non-Air China miles, whichever FFP that issued those tickets ended up holding the bags for Air China.

I can understand why Virgin would want to reassess the relationship with Air China given the latter doesn't seem to understand the meaning of a legal binding contract.
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Old Mar 20, 17, 6:02 am
  #360  
 
Join Date: Aug 2016
Posts: 20
Another question about Singapore airlines

Has anyone recently managed to book a ticket on Singapore airlines using Virgin Atlantic Airmiles?
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