Mar 8, 2015, 2:10 pm
Last edit by: geclub1
Flying Club Contact Info
USA +1 800 365 9500
SOUTH AFRICA +27 11 340 3535
HONG KONG +852 2532 6060 9 AM to 6 PM M-F 9 AM to 2 PM Sat
CHINA +86 21 5353 4600
INDIA +1-800-102-3000 ( Toll Free )
+91-124-4693030
CARIBBEAN +1 800 744 7477
Tips to Book Partner Awards:
Delta:
Check af.com for availability.
Virgin Australia:
One-way awards possible
USA +1 800 365 9500
SOUTH AFRICA +27 11 340 3535
HONG KONG +852 2532 6060 9 AM to 6 PM M-F 9 AM to 2 PM Sat
CHINA +86 21 5353 4600
INDIA +1-800-102-3000 ( Toll Free )
+91-124-4693030
CARIBBEAN +1 800 744 7477
Tips to Book Partner Awards:
Delta:
Check af.com for availability.
Virgin Australia:
One-way awards possible
(Master Thread) except ANA (NH) using VS points.
Jul 28, 2016, 6:24 am
#271
Join Date: Apr 2015
Location: Oxford
Programs: Skyteam Elite+, VS Red, HHonours Diamond, Accor Plat
Posts: 629
Bookings available to krisflyer members are significantly different to those available for partner redemptions as you've just found out.
I suggest you read the sticky at the top of the forum: http://www.flyertalk.com/forum/virgi...vs-points.html
particularly this post http://www.flyertalk.com/forum/virgi...l#post26707194
I suggest you read the sticky at the top of the forum: http://www.flyertalk.com/forum/virgi...vs-points.html
particularly this post http://www.flyertalk.com/forum/virgi...l#post26707194
Jul 28, 2016, 6:26 am
#272
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,176
Have a look at the 'booking patner rewards' thread at the top of the page. [EDIT - beaten to it!]
VS have different availability to SQ as they (SQ) restrict the plane types VS rewards are available on.
From the SQ page on VS
So that may be the limiting factor in using VS miles
VS have different availability to SQ as they (SQ) restrict the plane types VS rewards are available on.
From the SQ page on VS
Redemptions in Business Class and First Class on their A380-800, 777-300ER and A340-500 aircraft types are not available.
Jul 28, 2016, 8:02 am
#273
Join Date: Apr 2011
Posts: 217
Route was sin-mle Return
Is there any partner websites i can check for avalability before wasting another1/2 hour on phone
Is there any partner websites i can check for avalability before wasting another1/2 hour on phone
Jul 28, 2016, 4:25 pm
#274
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,033
That was remarkably poor and lazy advice by the VS agent to ask you to call SQ.
You can check what availability SQ provide to Star Alliance partners via ANA, Aeroplan or sometimes Avianca. There is still no guarantee that anything offered to a Star Alliance partner is also offered to Virgin Atlantic.
But, as mentioned, SQ retain much of their award space for their own Krisflyer members. If VS can't see anything from SIN-MLE, that situation is unlikely to change, especially since this route is likely to be popular amongst those Singapore residents most likely to have lots of Krisflyer miles.
You can check what availability SQ provide to Star Alliance partners via ANA, Aeroplan or sometimes Avianca. There is still no guarantee that anything offered to a Star Alliance partner is also offered to Virgin Atlantic.
But, as mentioned, SQ retain much of their award space for their own Krisflyer members. If VS can't see anything from SIN-MLE, that situation is unlikely to change, especially since this route is likely to be popular amongst those Singapore residents most likely to have lots of Krisflyer miles.
Jul 30, 2016, 3:54 pm
#275
Join Date: Jan 2015
Location: SFO
Programs: VS Gold, HHonors Gold, SPG Gold
Posts: 73
Quick question regarding booking award flights on DL - I know the Wiki says to use AirFrance to search for award availability which is great for getting an idea of DL F awards by searching for Business award availability with AF - however, when I search some routes I can purchase with $ or miles on delta.com e.g. SFO-BNE, AirFrance prefers China Eastern/Southern for awards.
Are there any other sites I can use to get an idea of Delta's award availability open to VS on these routes?
Are there any other sites I can use to get an idea of Delta's award availability open to VS on these routes?
Aug 15, 2016, 10:21 am
#276
Join Date: Oct 2013
Location: Birmingham, UK
Programs: HH Diamond, IHG Spire Ambassador, Virgin Gold
Posts: 240
So bloody annoying....
Been trying to get a partner award flight on Virgin America using Flying Club miles. Eventually one opens up except Virgin Atlantic can't get it confirmed when they add to my itinerary, they suggest i speak to Virgin America to confirm availability.
I explain it all to Virgin America and they say that availability for that flight for a partner award booking is wide open, no problems there end. I go back to Virgin Atlantic who report the same error and don't offer any ways that i can resolve this.
Didn't i read somewhere about a better transparancy of partner award bookings, it drives me potty having to waste 10 mins every week or so trying to get a flight just to be denied...
Been trying to get a partner award flight on Virgin America using Flying Club miles. Eventually one opens up except Virgin Atlantic can't get it confirmed when they add to my itinerary, they suggest i speak to Virgin America to confirm availability.
I explain it all to Virgin America and they say that availability for that flight for a partner award booking is wide open, no problems there end. I go back to Virgin Atlantic who report the same error and don't offer any ways that i can resolve this.
Didn't i read somewhere about a better transparancy of partner award bookings, it drives me potty having to waste 10 mins every week or so trying to get a flight just to be denied...
Sep 1, 2016, 3:47 pm
#277
Join Date: May 2014
Posts: 378
Just starting to dabble with booking VS partner awards for an upcoming trip to Australia. If I want to do LAX-SYD-CNS that will price as two awards, right? The LAX-SYD and SYD-CNS being considered separate awards.
Sep 6, 2016, 10:46 am
#278
Join Date: Jan 2016
Posts: 21
Someone post some success stories! The thread has fizzled out but I am still holding out hope that the experience will improve.
I have 200k flying club points and have been trying to get NH or SQ award to TYO in 2017 without finding any availability so far...
I have 200k flying club points and have been trying to get NH or SQ award to TYO in 2017 without finding any availability so far...
Sep 16, 2016, 7:54 am
#279
FlyerTalk Evangelist
Join Date: May 2006
Location: DTW, but drive to/from YYZ/ORD
Programs: Chase Ultimate Rewards 2MM, Diner Club points
Posts: 31,895
are charts posted some where for redemption on partners (NH, NZ etc)?
Sep 16, 2016, 10:16 am
#280
Moderator, Virgin Atlantic
Original Poster
Join Date: Mar 2001
Location: www.V-Flyer.com
Programs: VS Red, Bonvoy Lifetime Titanium - earned out of our own pocket!.
Posts: 2,386
All the partners and their redemption opportunities / rates are posted on the VS website - http://www.virgin-atlantic.com/gb/en.../airlines.html
However, this thread shows that the hype and the reality for redemptions, are not quite the same thing.
Nick
Sep 17, 2016, 8:03 pm
#281
Join Date: Jul 2013
Programs: AA Executive Platinum, IHG Spire, Marriott Silver, Hyatt Platinum, HHonors Diamond
Posts: 308
A rep I spoke to basically admitted to the same thing. Said that Delta and VX redemptions were very straightforward and that she had done many of them, but for other partners, was very difficult.
Sep 18, 2016, 8:14 pm
#282
Join Date: Jan 2006
Location: Sydney, Australia
Programs: Velocity Platinum, UA MM
Posts: 557
Had no problem at all redeeming VS points for two return tickets on Hawaiian Airlines. SYD-HNL
Sep 20, 2016, 5:38 pm
#283
Join Date: May 2014
Posts: 378
On a side note, if I want to go LAX-SYD and all VA has open is LAX-BNE-SYD, that is going to price as two awards, right? One for LAX-BNE and another for BNE-SYD.
Sep 20, 2016, 7:36 pm
#284
Join Date: Aug 2002
Posts: 641
I also can report success with VX. Easily obtained 3 seats in first class, if only every airline made so many redemption seats available in premium cabins.
Have tried many times for seats ex Europe with ANA with absolutely no success.
Have tried many times for seats ex Europe with ANA with absolutely no success.
Sep 23, 2016, 4:20 pm
#285
Join Date: Aug 2013
Posts: 29
Just called VS, USA #, to book ORD - HND, RT in NH F. Found the availability with United. Agent at VS put me on hold for a minute to request the seats. Came back in a few minutes with a confirmation number and to confirm that the seats were held. Went out to Citi TY to transfer points to VS account. Logged back into VS and all the points were there. Called VS and payed the taxes and fees. Total time on the phone with VS was about 20 minutes (It took them a good 8 minutes to figure out the taxes and fees).
Really pretty easy all things considered and took very little time or stress. Good luck to everyone.
Really pretty easy all things considered and took very little time or stress. Good luck to everyone.