Customer Service Closed Today (1/4)?!

Old Jan 4, 13, 2:15 pm
  #1  
Original Poster
 
Join Date: Dec 2002
Location: Long Island, NY
Programs: United 1K, AA Plat Exec, Marriott Plat Premier Elite, Hilton Gold, Hyatt Globalist
Posts: 1,832
Customer Service Closed Today (1/4)?!

I just tried to call flying club at 3PM EST, and I got a recording that they are closed until tomorrow at 9AM. Are these standard hours?! The web page says they should be open until 5PM.
joelfreak is offline  
Old Jan 4, 13, 3:08 pm
  #2  
 
Join Date: Nov 2012
Location: Heathrow
Programs: A variety of Platinums, Golds, Silvers and other fancy metals.
Posts: 1,985
I'm only a Red member, but still.....

Telephone us

Flying Club Red: 0844 412 2414

Opening Hours: 24 hours, 7 days a week.
Taken from the website.
I've never spent more than 5 mins trying to get through at any time of the day, even 4am in the morning, and always get through to a British based call centre.
Steve Oh is offline  
Old Jan 4, 13, 4:22 pm
  #3  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: LHR/SFO
Programs: 1K (until 2021), *G for "life", Global Entry, Hertz PC, Cadbury's Rum and Raisin Emeritus
Posts: 15,864
Used them 24 x 7 no problem before.
Silver Fox is offline  
Old Jan 4, 13, 4:41 pm
  #4  
Original Poster
 
Join Date: Dec 2002
Location: Long Island, NY
Programs: United 1K, AA Plat Exec, Marriott Plat Premier Elite, Hilton Gold, Hyatt Globalist
Posts: 1,832
I was using the number off "Contact US" from their US page. I am now on with the UK number above via Google Voice, which is still 18c per minute...
joelfreak is offline  
Old Jan 4, 13, 4:59 pm
  #5  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: LHR/SFO
Programs: 1K (until 2021), *G for "life", Global Entry, Hertz PC, Cadbury's Rum and Raisin Emeritus
Posts: 15,864
Originally Posted by joelfreak View Post
I was using the number off "Contact US" from their US page. I am now on with the UK number above via Google Voice, which is still 18c per minute...
Some people are never happy.
Silver Fox is offline  
Old Jan 4, 13, 5:01 pm
  #6  
Original Poster
 
Join Date: Dec 2002
Location: Long Island, NY
Programs: United 1K, AA Plat Exec, Marriott Plat Premier Elite, Hilton Gold, Hyatt Globalist
Posts: 1,832
I thank the response, I really do. I am just pissed that the Virgin website doesn't have correct information. THAT is what makes me mad.
joelfreak is offline  
Old Jan 4, 13, 5:12 pm
  #7  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: LHR/SFO
Programs: 1K (until 2021), *G for "life", Global Entry, Hertz PC, Cadbury's Rum and Raisin Emeritus
Posts: 15,864
Originally Posted by joelfreak View Post
I thank the response, I really do. I am just pissed that the Virgin website doesn't have correct information. THAT is what makes me mad.
Odd given this then:

USA
Reservations/Flight Information 1 800 862 8621 - (Open 24/hours day)

Was that the number ?
Silver Fox is offline  
Old Jan 4, 13, 5:14 pm
  #8  
Original Poster
 
Join Date: Dec 2002
Location: Long Island, NY
Programs: United 1K, AA Plat Exec, Marriott Plat Premier Elite, Hilton Gold, Hyatt Globalist
Posts: 1,832
From http://www.virgin-atlantic.com/en/us.../contactus.jsp

CONTACT US
UK:
Flying Co helpline: 0844 412 2415
(lines open 09:00 - 17:00 Monday - Friday)

US:
Flying Co helpline: 1 800 998 8320
Fax: 1 866 529 5881
(lines open 09:00 - 17:00 Monday - Friday)

Caribbean:
Flying Co helpline: 1 800 744 7477
(lines open 09:00 - 17:00 Monday - Friday)

South Africa:
Flying Co helpline: 011-3403535
Fax: 011-3403533
(lines open 09:00 - 17:30 Monday - Friday)
joelfreak is offline  
Old Jan 4, 13, 5:17 pm
  #9  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: LHR/SFO
Programs: 1K (until 2021), *G for "life", Global Entry, Hertz PC, Cadbury's Rum and Raisin Emeritus
Posts: 15,864
Try the one I posted then, might be worth knowing for the future ?

And that was from here.

From your link, I do not recognize the UK number...
Silver Fox is offline  
Old Jan 4, 13, 5:19 pm
  #10  
Original Poster
 
Join Date: Dec 2002
Location: Long Island, NY
Programs: United 1K, AA Plat Exec, Marriott Plat Premier Elite, Hilton Gold, Hyatt Globalist
Posts: 1,832
Yes, thanks. Just odd that they would have so many numbers and hours. Why not just bring everyone into one number?!
joelfreak is offline  
Old Jan 4, 13, 5:24 pm
  #11  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: LHR/SFO
Programs: 1K (until 2021), *G for "life", Global Entry, Hertz PC, Cadbury's Rum and Raisin Emeritus
Posts: 15,864
I think that the link you used is not the Flying Club number - that seems to be for corporate and trade.
Silver Fox is offline  
Old Jan 4, 13, 9:03 pm
  #12  
 
Join Date: Nov 2012
Location: Heathrow
Programs: A variety of Platinums, Golds, Silvers and other fancy metals.
Posts: 1,985
Originally Posted by Silver Fox View Post
I think that the link you used is not the Flying Club number - that seems to be for corporate and trade.
It would make sense then that is only open 9-5.

Did you have any luck on the 24/7 number I gave you?
Steve Oh is offline  
Old Jan 4, 13, 9:06 pm
  #13  
Original Poster
 
Join Date: Dec 2002
Location: Long Island, NY
Programs: United 1K, AA Plat Exec, Marriott Plat Premier Elite, Hilton Gold, Hyatt Globalist
Posts: 1,832
Yes, thanks. :-)
joelfreak is offline  
Old Jan 4, 13, 9:21 pm
  #14  
 
Join Date: Nov 2012
Location: Heathrow
Programs: A variety of Platinums, Golds, Silvers and other fancy metals.
Posts: 1,985
good
Steve Oh is offline  
Old Jan 5, 13, 2:04 am
  #15  
 
Join Date: May 2006
Programs: VS Au, Skywards Au, BA Exec Ag, HH Diamond, Taj Au
Posts: 1,384
Originally Posted by joelfreak View Post
Yes, thanks. :-)
Not pissed any more I hope - given you called the wrong number .
slinky09 is offline  

Thread Tools
Search this Thread