Receiving miles for L to G upgrade?

Old Dec 1, 12, 12:16 pm
  #1  
Original Poster
 
Join Date: Jul 2008
Programs: BA Gold, HH Gold, whatever is saved on the Sky box
Posts: 118
Receiving miles for L to G upgrade?

I purchased 2 x 'L' economy tickets and upgraded with miles to UC. Since returning, we haven't received any miles or TPs for the flights taken in our flying club accounts. Whilst I appreciate I won't get the full UC mileage, I thought that I should have still got the economy miles and TPs. Is my understanding correct?

I try to put the details into the 'missing miles' claim but get the message, 'We're sorry. Our records indicate you did not fly on the flight you have submitted. Please check your details and ensure you have entered the correct flight number and date, or contact us.' I just wanted to check I should be getting the miles before potentially wasting my time contacting Virgin.

Thanks, Steve
sjc2679 is offline  
Old Dec 1, 12, 12:46 pm
  #2  
 
Join Date: May 2006
Programs: VS Au, Skywards Au, BA Exec Ag, HH Diamond, Taj Au
Posts: 1,384
Yes you should get the L fare miles and TPs, however VS's systems don't recognize miles upgrade rewards hence you do have to contact VS to get them posted.
slinky09 is offline  
Old Dec 1, 12, 6:20 pm
  #3  
 
Join Date: Jul 2009
Location: Los Angeles
Programs: GlobalEntry, UK RT, BA Gold, VS , Hertz 5 Star, HH, PP, B6 Mosaic
Posts: 750
Its just how thier system works.

Call Flying Club and you'll have your miles/tier points within minutes.

Originally Posted by sjc2679 View Post
I purchased 2 x 'L' economy tickets and upgraded with miles to UC. Since returning, we haven't received any miles or TPs for the flights taken in our flying club accounts. Whilst I appreciate I won't get the full UC mileage, I thought that I should have still got the economy miles and TPs. Is my understanding correct?

I try to put the details into the 'missing miles' claim but get the message, 'We're sorry. Our records indicate you did not fly on the flight you have submitted. Please check your details and ensure you have entered the correct flight number and date, or contact us.' I just wanted to check I should be getting the miles before potentially wasting my time contacting Virgin.

Thanks, Steve
backdoc is offline  
Old Dec 2, 12, 9:00 am
  #4  
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Join Date: Jul 2008
Programs: BA Gold, HH Gold, whatever is saved on the Sky box
Posts: 118
Brilliant, thanks for the confirmation.
sjc2679 is offline  

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