horrible redemption experience from VS.
Sep 9, 2012, 4:33 am
#1
Suspended
Original Poster
Join Date: May 2012
Location: SIN
Programs: UA 1k, AA EXP, Hyatt Diamond, SPG Platinum
Posts: 257
horrible redemption experience from VS.
I have some vrigin altantic miles and tried many times to get better redemption without pay surcharge. Almost all failed. Yesterday I have some incoming trips and I can choose virgin america and air new zealand. The people from virgin are really nice but even I found availibility from other channels virgin always say no. Once they confirmed my finding about oneway air new zealand business class, but cannot confirm return flight. Anyway no matter how hard you search, always in vain. Even lady from virgin feel sorry about that. It is horrible.
I doubt how this airline can survive.
I doubt how this airline can survive.
Sep 9, 2012, 4:34 pm
#2
Join Date: May 2009
Programs: VS Silver, Kris Silver, IC Amb, HH Gold, Hertz Gold
Posts: 386
Virgin Atlantic has been going since 1984 - so it's surviving ok I'd reckon.
I found LHR - LAS return quite easily a short while ago, all on miles. The service rep even helped me organise spreading the payment in miles from two accounts.
Whilst certain in air facilities have dropped due to budget tightening, the ground services from Virgin are quite good even when compared to other 'leading' airlines. Certainly, I prefer the friendliness and service on the ground over SQ.
I found LHR - LAS return quite easily a short while ago, all on miles. The service rep even helped me organise spreading the payment in miles from two accounts.
Whilst certain in air facilities have dropped due to budget tightening, the ground services from Virgin are quite good even when compared to other 'leading' airlines. Certainly, I prefer the friendliness and service on the ground over SQ.
Sep 11, 2012, 10:09 pm
#4
Join Date: Dec 2007
Programs: Enough to travel better
Posts: 2,020
To the OP, are you trying to redeem miles on VS partner carriers to avoid the surcharges if you were to just redeem on VS award flights? If so, finding an award flight with a VS partner carrier depends on the partner carrier and their redemption policies with VS. For example, if you were trying to redeem VS miles for a flight on NZ, that would be difficult to do. You might try another VS partner instead. You can also ask VS what the best redemption would be, depending on the city you want to travel to. The VS agents, depending who you get, might be able to come up with some options for you if you ask. Also, you should be prepared to book an award flight with a partner carrier way in advance in some instances. Otherwise, you might get an outbound confirmation but unconfirmed on the return, just like you said, if you book on short notice.
Sep 16, 2012, 2:54 pm
#5
Join Date: Dec 2011
Location: NYC
Posts: 1,393
Virgin Atlantic has been going since 1984 - so it's surviving ok I'd reckon.
I found LHR - LAS return quite easily a short while ago, all on miles. The service rep even helped me organise spreading the payment in miles from two accounts.
Whilst certain in air facilities have dropped due to budget tightening, the ground services from Virgin are quite good even when compared to other 'leading' airlines. Certainly, I prefer the friendliness and service on the ground over SQ.
I found LHR - LAS return quite easily a short while ago, all on miles. The service rep even helped me organise spreading the payment in miles from two accounts.
Whilst certain in air facilities have dropped due to budget tightening, the ground services from Virgin are quite good even when compared to other 'leading' airlines. Certainly, I prefer the friendliness and service on the ground over SQ.
Never heard of this before, unless she just booked a one way award from each acct.
Sep 16, 2012, 3:35 pm
#6
Join Date: Apr 2003
Location: UK
Programs: Lots of shiny metallic ones.
Posts: 1,049
So, two people needing to spend 100k miles each on a return flight together in Upper can actually have it split as 150k from one account and 50k from another.
Here's the cool bit... As long as you're an authorised account user (by the account holder) you can spend from another person's account for a flight they're not travelling on. So... That 200k COULD come from 4 different people's accounts (50k per sector/account) if you wanted to ^
Sep 16, 2012, 3:52 pm
#7
Join Date: Dec 2011
Location: NYC
Posts: 1,393
You always could - as long as each *sector* comes from one account, VS can split the mileage spend for a trip across as many accounts as you wish.
So, two people needing to spend 100k miles each on a return flight together in Upper can actually have it split as 150k from one account and 50k from another.
Here's the cool bit... As long as you're an authorised account user (by the account holder) you can spend from another person's account for a flight they're not travelling on. So... That 200k COULD come from 4 different people's accounts (50k per sector/account) if you wanted to ^
So, two people needing to spend 100k miles each on a return flight together in Upper can actually have it split as 150k from one account and 50k from another.
Here's the cool bit... As long as you're an authorised account user (by the account holder) you can spend from another person's account for a flight they're not travelling on. So... That 200k COULD come from 4 different people's accounts (50k per sector/account) if you wanted to ^
The unique part here is perhaps that you can be an Authorized user on someones acct, eliminating the need for the acct holder to call in.
Oct 3, 2012, 9:33 pm
#11
Join Date: Dec 2011
Location: NYC
Posts: 1,393
