They don't care about me, so I'm off !
Jan 23, 2012, 7:09 am
#16
Join Date: May 2006
Programs: VS Au, Skywards Au, BA Exec Ag, HH Diamond, Taj Au
Posts: 1,389
And note when VS cancelled the 21 to IAD last week they did put people on alternative flights on the same day, the difference here is that it's in advance, and the law says if you give a certain notice you don't have to give compensation or book on other same day flights. There's a gap there ... and VS is using it.
I'd still escalate the issue and try to speak to someone senior in the call centre.
I'd still escalate the issue and try to speak to someone senior in the call centre.
Jan 23, 2012, 7:31 am
#17
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,210
Jan 23, 2012, 9:53 am
#18
Join Date: May 2006
Programs: VS Au, Skywards Au, BA Exec Ag, HH Diamond, Taj Au
Posts: 1,389
Jan 23, 2012, 2:08 pm
#19
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,210
Jan 24, 2012, 2:10 am
#20
Join Date: Jul 2003
Location: Australia
Programs: QF LTS, Marriott LTP, ALL GOLD
Posts: 2,440
- If you take the refund, any differences due to exchange rate or bank charges is your problem
- Any costs incurred due to changes required in connecting flights, which are not on the same reservation, is your problem
- Any costs incurred due to changes in hotel reservations, is your problem
- Any costs incurred due to changes required in connecting flights, which are not on the same reservation, is your problem
- Any costs incurred due to changes in hotel reservations, is your problem
The above points would apply to any airline really.
They will not compensate you for any of that - the best outcome would be rebooking on a partner carrier - but the partner carrier doesnt have a PE cabin so you'd prb be in Y if rebooked.