Lux

I've recently had some contact with Branson's office at VAA. They're a lovely bunch of boys and girls, but a number of times I've been told that 'Richard reads all the letters' plus my original letter responding to my complaint was signed 'Richard' (in real pen!). I'm wondering if this is really true.

From work I've done with VAA I know that all staff refer to him as 'Richard', talking of him with great respect and viewing him in a different light to the rest of the company. 'If things are really bad I can always talk to Richard'.

But do we believe he reads all of the messages he receives? I'd rather they were honest and said they were acting on his behalf, rather than signing letters as 'Richard' and pretending he is involved in everything.

Hmm, anyone know the truth?

RichardMannion

And no its not me signing the letters!

I've not had a reply letter from Richard himself, but normally signed by his Executive Assitant. I know that he has been known to take some time to go over the correspondence that comes in.

TO be honest though, only certain customers are handled by Richard's office, most stuff will go back to Customer Relations.

Thanks,
Richard