VX call center down for last 28+ hours???!!!
Can't believe there isn't a thread here... Has anyone actually gotten through to VX on the phone in the last day plus?
I've called the Gold # multiple times and put in my number for a callback, and nothing. Tried holding for 15+ minutes, nothing either ...??? |
Keep in mind there are three travel waivers currently in effect. All three were issued on Friday, January 6.
For a call center, every waiver creates extra calls. Three at once will likely be putting great stress on the system. |
I first asked for a callback Friday evening. Did same twice yesterday. And again now this morning. Nothing. And this is from the Gold line!
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Big brother - AS - is just as bad. Tried to call 1/7 - was told there would be a 4-8 min wait - 65 minutes later I gave up. AS is not a user friendly airline!
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Originally Posted by uaflr
(Post 27734669)
Big brother - AS - is just as bad. Tried to call 1/7 - was told there would be a 4-8 min wait - 65 minutes later I gave up. AS is not a user friendly airline!
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Both times that I called AS and used their "call me back when it's my place in line" feature, it worked. And the calls were within the quoted range (15-25 mins)
I called VX literally *5* times from Friday to Sunday and asked for callbacks. Never got a single callback. Finally reached a VX agent Monday morning. |
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