Flight cancelled by system
 

Anyone had this type of issue? I booked a flight with a super low price, FLL to LAX for $90. Got the confirm. Also needed to book another traveler with miles, so did a transfer. Was a few hour delay. Once the transfer happened I booked the second flight with other persons name for miles.

Yesterday I went to get the flight info and couldn't find the flight in my list of upcoming trips. The confirm code came back with an error.

I quickly grabbed a new ticket as I have to be on that flight, this time for $350.

Called customer service that has always been great in the past. I'm gold. We're completely useless. Told me the flight was cancelled from the Web site and they could do nothing.

1-i never cancelled the flight. 2-assuming I had mistakenly cancelled it, I'd have a cancel email, which I dont. 3-the charge is on my card, and no refund from the cancelation has appeared.

The only thing I can think of is that their system found a second seat booked by me with points, for my brother (same last name) and voided out the purchased ticket.

Any suggestions given customer service, 2 calls and a supervisor was not helpful? Anyone have other customer service lines or email addresses?

That does seem quite odd. The only thing I could think of that would cause this would be a fraudulent credit card alert. This might be a situation where your best bet would be to go to the airport and try and figure things out from there. If it was a falsely flagged fraud alert you should be able to pay the original fare via cash or a cc swipe and be good to go.

Their security department has been cancelling everything they dont like and deem unprofitable -- even if completely legal -- on an arbitrary, capricious, and unreasonable basis lately.

Time to drain the swamp, IMO

Even then, the ticket should be returned to OK status after providing an adequate from of payment, be it cash in hand or a physical payment card. The Contract of Carriage doesn't seem to allow for the cancellation of a reservation other than a guests request or failure to show for a flight. Assuming the ticket can be paid for under one of those parameters, everything should be ok and just appear as a false positive for fraud.

Assuming that you have a receipt with a ticket number, you could try reporting this to the USA DOT since it doesn't seem to be an obvious mistake fare.