How long does it take for VX points to post?
 

I had a R/T flight last Monday and my points still haven't posted to my account. Is this normal?

No, its not normal. In my experience, points have posted 2-3 days after the completion of a segment.

You're not the only one whose waiting for it -- I haven't received points from my flight last Monday, either (or my flights on Tuesday, Thursday, and Friday). But I did receive them from my flight on Sunday (8 days ago) -- and I got them perhaps 4 days ago. There's clearly a delay but hopefully its resolved soon.

For a ticket with connecting flights, $100 PDF-xSFO-SAN one-way, how does Virgin post the earned points to the Elevate account?

Would there be one entry for 500 points, or would there be two entries (one for each segment) where the total of the two entries is 500 points?

I am wondering what Elevate points would be earned if segment 1 was flown and segment 2 is skipped, if passenger decides to end travel at SFO. Trying to avoid the $75 change fee, which is more than the residual value credit from ticket reissue.

You earn for the flights flown. If you only fly one segment, your earnings would be only from that one completed.

VX member earns at 5 points for dollar of the fare. Segment 1 PDF-SFO has no fare on the ticket. Only the whole PDF-xSFO-SAN ticket has a fare of $100.

Then how do you know the value of the residual fare?

I'd expect expect you to earn points for the $100 minus the residual fare (or, in other words, I'd expect them to calculate the fare for the first segment in the same way in both situations)

Anyone else's account showing 0 reward points?

Hopefully just a temporary glitch...

My last flight is at 8 days and counting for the points to post. Should not take that long.

It took 2 emails to customer service but my Elevate points (with appropriate reward point class bonuses) are now showing for my flight. I have a DAL-DCA coming up on Wednesday so we'll see how fast that posts.

They seem to be very inconsistent about the time taken to post the points. I have seen anywhere from 2 days to a week. The time that it took a week was right at the beginning of FTE, and it was a F fare, so I'm not sure if that had anything to do with it.

They are always posted and correct, though, and I've never had to contact CS. Unless if I needed the points right away (to redeem them) I probably wouldn't bother contacting them until 2 weeks had passed (after 2 weeks, it seem clear that something is wrong)

There's been an issue with points posting for flights involving DAL. VX says its an IT issue that's being addressed as quickly as possible. For some reason, all flights to, from, or through DAL aren't generating points... I contacted them and eventually they added my points manually.

Other than that, points post very quickly.

Yesterday (Nov 10) I had a flight that put me over the 5000 pt threshold for the FTE promo. Today (Nov 11), the 1500 bonus pts posted (they post incrementally; the first 1000 posted when I passed 2500). However, the points from the flght itself haven't posted.

I've also noticed a delay between points posting and status pts being updated. The 1500 pts were added to my points total but not my status pts total. The same thing happened with my last flight -- the status pts updated well after the reward pts.

None of this really matters, but it's kind of funny. Their software obviously has a few issues. It all work out in the the end, though -- it just takes a few days.

I've noticed a delay as well -- took an average about 10 days for points to post for me.

After waiting 2 weeks for DAL-SFO to post I called VA. They immediately said they were aware of posting problems on some of the new Love Field flights and updated my account and my wife's account. The update took less than 10 minutes to be reflected online.
...give them a ring!

Thought I would provide the definitive answer, now that I see how the points posted after the fact. The answer is that Virgin America, to allocate the base fare, used the miles flown as a percentage of miles ticketed and then multiplied this percentage by the base fare.

That's interesting. Do they also calculate the amount of refund you are due the same way? I wonder if it's ever cheaper to buy A->C with a connection in B and cancel B->C than it is to just buy A->B? Particularly if you're not on the hook for cancellation fees (due to flying F or using the VX premium CC)

I don't believe they use this method to calculate the value of subsequent segments.

I had a LAS-SFO-SAN connection yesterday and, in light of the awful SF weather, wanted to cancel the SFO-SAN segment because the delayed flights rendered the purpose of going to SAN moot.

The agent was unable to get the second leg refunded easily, because it kept saying that the value of it was $0. She was unable to determine the value of the second leg. Indeed, it was much cheaper ($262 total) to fly F from LAS-SFO-SAN than it would have been to book the two segments separately (they would have been $230-$257 each leg). Fwiw, these were all the cheapest F without any promo codes. I ended up getting the flight re routed to LAX because it was a suitable option.

Was there any extra fee in the re-route? I'd be curious to know how many points you end up getting when they post.

No, they did not charge any fee for the reroute. I was pleasantly surprised; I'd have been more than willing to pay a small SDC fee or something. The agent was very accommodating. I actually had two PNRs: one for LAS-SFO-SAN on Day 1 and another one for SAN-SFO-DAL on Day 2. The extensive weather delays caused me to miss my meeting in SAN. The agent changed the first PNR to LAS-SFO-LAX and the second PNR to LAX-DAL. We came to the agreement that this was probably best because it prevent me from having to come back to SFO on the second day and get subjected to weather issues again, and it'd also "protect" my flight to DAL by increasing the odds of it arriving on time. I'm used to (spoiled by?) good service from VX, but modifying two PNRs to have not only different routing but also city pairs is impressive -- especially without even a Same Day Confirmed Change fee. It's rare that airlines are willing to make such changes based on weather delays alone.

My points for LAS-SFO-LAX posted today. The extensive changes to the PNR must have screwed something up. I was supposed to get 1110 base points + Silver Bonus + Triple Points for First Class. Since there were two segments, I was expecting the 1110 points to be split into two entries (proportionally based on miles flown, as Colin mentioned). Instead, ended up with 1110 base points for each leg -- meaning I accidentally got double credit for the PNR! I'm unsure if I should do anything about it... ;)