New Credit Card Details (Comenity Capital Bank)
Jan 12, 14, 11:18 pm
#92
Join Date: May 2009
Location: California
Programs: AS MVP, UA Silver, Marriott LT Platinum, Hyatt Explorist
Posts: 220
I'd have to agree that the quality of the Premium Card is very poor. Doesn't seem real. Mine is scratched on the front as well. The old card was much better but the benefits are much better now.
Originally Posted by a330300
Received the new Premium card via UPS today - first world problems below...
Quality of the Premium card is awful. Bring me back the old Barclays versions.
It's flimsy, almost like a cheap sample credit card you'd get in a mailer. The front is all scratched up from the embossing process when they added texture to the word "FLY". The manufacturing defects are pretty evident with the silver color of the Premium card too.
Sounds like first batch (and first world) problems above - folks with the regular black/pink card, any better?
Quality of the Premium card is awful. Bring me back the old Barclays versions.
It's flimsy, almost like a cheap sample credit card you'd get in a mailer. The front is all scratched up from the embossing process when they added texture to the word "FLY". The manufacturing defects are pretty evident with the silver color of the Premium card too.
Sounds like first batch (and first world) problems above - folks with the regular black/pink card, any better?
Jan 13, 14, 12:05 am
#93
Join Date: Jun 2013
Programs: Virgin America Elevate Gold
Posts: 220
Originally Posted by a330300
Received the new Premium card via UPS today - first world problems below...
Quality of the Premium card is awful. Bring me back the old Barclays versions.
It's flimsy, almost like a cheap sample credit card you'd get in a mailer. The front is all scratched up from the embossing process when they added texture to the word "FLY". The manufacturing defects are pretty evident with the silver color of the Premium card too.
Sounds like first batch (and first world) problems above - folks with the regular black/pink card, any better?
Quality of the Premium card is awful. Bring me back the old Barclays versions.
It's flimsy, almost like a cheap sample credit card you'd get in a mailer. The front is all scratched up from the embossing process when they added texture to the word "FLY". The manufacturing defects are pretty evident with the silver color of the Premium card too.
Sounds like first batch (and first world) problems above - folks with the regular black/pink card, any better?
Jan 13, 14, 12:41 pm
#94
Join Date: May 2009
Posts: 460
Originally Posted by apbailey
Weird question, but can anyone tell what the form factor of this card is? It appears it's either a regular size card that is printed in "portrait" mode or is basically twice the size of a regular card.
Jan 13, 14, 10:40 pm
#96
Join Date: Mar 2011
Programs: AS MVP Gold, Hyatt Explorist
Posts: 2,036
Originally Posted by ethanwa
I finally got the sign-up email and guess what: I got the dreaded "Thanks for applying. You'll hear from us in the mail in 7-10 days" meaning I got denied, even though I have a $7900 limit with my old VX card from Barclays! Maybe too many hard pulls on my credit report recently?
Jan 14, 14, 12:16 am
#97
Join Date: Oct 2013
Programs: Delta
Posts: 56
Just noticed that because Comentiy puts the VA Visa's login page on its own URL (unlike Barclay's, which had a common login for all of their cards), I can't add it to mint.com. Grr.
It does look like some of Comenity's store cards are supported, so I put in a request. Anyone else who uses Mint, I'd suggest doing the same.
It does look like some of Comenity's store cards are supported, so I put in a request. Anyone else who uses Mint, I'd suggest doing the same.
Jan 14, 14, 11:54 am
#99
Join Date: Aug 2013
Location: The South
Programs: Skypass, Delta, AA, US Air, Marriott, SPG
Posts: 26
Originally Posted by VAFlyerSAN
I'd have to agree that the quality of the Premium Card is very poor. Doesn't seem real. Mine is scratched on the front as well. The old card was much better but the benefits are much better now.
Jan 14, 14, 1:44 pm
#100
Join Date: Jun 2011
Location: San Francisco, CA
Posts: 251
Originally Posted by beevesdoopie
How long did it take you to get the card mailed to you?
+1 on the quality of the platinum card. It's atrocious - I've seen better disposable gift cards.
Jan 14, 14, 7:43 pm
#102
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 32,378
Dear Eastbay1K
We hope you'll enjoy all the benefits and advantages that come with your new Virgin America Visa account. Your account is available for immediate use:
The problem is that I received this email on the 8th. I enrolled online for access today. You can only see the last 4 of the account number online. Calling customer service results in an agent telling you that they cannot release account numbers over the phone. The card has not yet arrived. Accordingly, the account has not been available for immediate use.
We hope you'll enjoy all the benefits and advantages that come with your new Virgin America Visa account. Your account is available for immediate use:
The problem is that I received this email on the 8th. I enrolled online for access today. You can only see the last 4 of the account number online. Calling customer service results in an agent telling you that they cannot release account numbers over the phone. The card has not yet arrived. Accordingly, the account has not been available for immediate use.
Jan 14, 14, 8:07 pm
#103
Join Date: Jun 2013
Programs: Virgin America Elevate Gold
Posts: 220
Originally Posted by Eastbay1K
Dear Eastbay1K
We hope you'll enjoy all the benefits and advantages that come with your new Virgin America Visa account. Your account is available for immediate use:
The problem is that I received this email on the 8th. I enrolled online for access today. You can only see the last 4 of the account number online. Calling customer service results in an agent telling you that they cannot release account numbers over the phone. The card has not yet arrived. Accordingly, the account has not been available for immediate use.
We hope you'll enjoy all the benefits and advantages that come with your new Virgin America Visa account. Your account is available for immediate use:
The problem is that I received this email on the 8th. I enrolled online for access today. You can only see the last 4 of the account number online. Calling customer service results in an agent telling you that they cannot release account numbers over the phone. The card has not yet arrived. Accordingly, the account has not been available for immediate use.
ALSO, I am always willing to give a company good/bad feedback (Companies love sending me surveys as a result. I try to do my part). I let VX know that the card had some defects (scratching and mine appears to have a lamination issue as well) and really took away from the look of the card. They sent me this:
"Hi SoCalZman,
We appreciate you reaching out & providing us with your feedback. We're aware there are some quality issues with the cards. ADS is working on reissuing cards and identifying the production issue.
You can still use the card as is for purchases but the plastic will be replaced shortly. We truly appreciate you as our guest."
This was a social media person responding, so who knows if the "cards will be reissued" statement is true/will be automatic or if we need to follow up with Comenity.
Jan 14, 14, 8:10 pm
#104
Join Date: Feb 2008
Posts: 96
My Card!
Yeah, my card came today!! Excited to use it, but I agree, the physical card leaves a lot to be desired, especially considering how cool the old card was and how often people commented on it. I do wish that the travel I already booked for this year I could get the $25 baggage fees waived. I'll have to wait until next year to take advantage of that.
Jan 14, 14, 8:19 pm
#105
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 32,378
Originally Posted by SoCalZman
hang in there. It will probably arrive this week. I signed up the first NIGHT the link went up and I just got mine earlier today.
