Hurricane Sandy

Old Oct 27, 12, 6:24 pm
  #1  
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Join Date: Oct 2012
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Hurricane Sandy

What sort of Virgin America rebooking options are flyers being offered in relation to Sandy? Let's discuss...
ianshakil is offline  
Old Oct 27, 12, 8:08 pm
  #2  
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http://www.virginamerica.com/news.do?int=news_0000_ab

Discussed.
Eastbay1K is offline  
Old Oct 28, 12, 1:13 am
  #3  
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Join Date: Oct 2012
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more problems...

I spoke to an agent. They told me that another agent would call back in 3 hours to help rebook. Never happened.

I'm now trying to call, and the system is quoting a wait time of over 3 hours! Any ideas on how I can break through?
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Old Oct 28, 12, 10:46 am
  #4  
 
Join Date: May 2009
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They do have the auto-callback feature, so you don't have to sit on hold, but you do need to answer the phone or they move on to the next call (this happens often).

They also have the click-to-chat live online option, and an online cancellation request you can fill out so you don't need to talk to anyone - http://www.virginamerica.com/vx/cancellation-form - no fees.
cringle is offline  

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