Hurricane Sandy

Old Oct 27, 12, 5:24 pm
Original Poster
Join Date: Oct 2012
Posts: 2
Hurricane Sandy

What sort of Virgin America rebooking options are flyers being offered in relation to Sandy? Let's discuss...
ianshakil is offline  
Old Oct 27, 12, 7:08 pm
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Join Date: Jul 1999
Location: Over the Bay Bridge, CA
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Old Oct 28, 12, 12:13 am
Original Poster
Join Date: Oct 2012
Posts: 2
more problems...

I spoke to an agent. They told me that another agent would call back in 3 hours to help rebook. Never happened.

I'm now trying to call, and the system is quoting a wait time of over 3 hours! Any ideas on how I can break through?
ianshakil is offline  
Old Oct 28, 12, 9:46 am
Join Date: May 2009
Posts: 460
They do have the auto-callback feature, so you don't have to sit on hold, but you do need to answer the phone or they move on to the next call (this happens often).

They also have the click-to-chat live online option, and an online cancellation request you can fill out so you don't need to talk to anyone - - no fees.
cringle is offline  

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