Originally Posted by grahampros (Post 19183341)

you read it wrong then.

Originally Posted by grt2106 (Post 19187215)

While I may interpret the text as wrong, this is how it reads.

Care to answer any of the questions I brought up in my misunderstanding of the text?

Upgrades are at 12 and 24 hours if available.
So are advance purchase windows.

... but all those are out the window if someone buys full fare up to 2 hours before the flight?

Originally Posted by trevorwh (Post 19109212)

Called into Elevate tonight, since I noticed that not only does my account say 0 status points (which even the rep admitted was clearly a system error, since i've had a number of flights and monthly credit card status updates), but it also doesn't reflect me as Silver Status.

She told me that even though I had both confirmation of my elevate silver card and forwarded that to her, as well as my elevate silver status email, she still stated that there was absolutely nothing her and her supervisor could do about a flight tomorrow, and that I absolutely wouldn't be placed on the upgrade list.

Originally Posted by manhattanboy (Post 19275199)

My experience was similar to this. I have been told it would take a vague "several weeks" to fix and they could do nothing about it.

W T F is up with their piss poor customer service. I'd rather travel as a platinum on American than silver on Virgin if they can't get their shet together.