Virgin America's New System
Nov 2, 2011, 12:08 am
#16
Join Date: Jan 2011
Programs: Delta SkyMiles, US DM, El Al, SW RR
Posts: 19
"Please hold... Expected wait time: over 3 hours." And that's when their call center closes in 30 minutes.
(No, I didn't wait. I hung up.)
Tried a bit later to place an order on the website, failed at the last step. "Please call our center...."
(No, I didn't wait. I hung up.)
Tried a bit later to place an order on the website, failed at the last step. "Please call our center...."
Last edited by Binba; Nov 2, 2011 at 12:31 am
Nov 2, 2011, 9:37 am
#18
Join Date: Jan 2011
Programs: Delta SkyMiles, US DM, El Al, SW RR
Posts: 19
After hitting option 0 and saying it's for Domestic, there's no option to hold at all... "the number you have dialed is temporarily unavailable. Please check your number or try again later." <click>
Does seem like all their computer systems got demolished. If it wasn't sad it'd be funny.
Does seem like all their computer systems got demolished. If it wasn't sad it'd be funny.
Nov 2, 2011, 4:32 pm
#23
Join Date: Jun 2009
Location: SFO | YEG | YVR
Programs: AC*SE
Posts: 283
Sigh. Can't upgrade from MC to MCS at check-in. Get all the way through and get this error after final purchase:
Of course, can't even get through to that number as I keep being asked to call back later and the line goes dead.
Any suggestions on why seat upgrades are failing...?
There was an error processing your request. Please see details below:
Sorry, we're unable to process your transaction online for Seat Upgrade. Please call 1.877.FLY.VIRGIN (1.877.359.8474) between the hours of 3:30am - 11:30pm Pacific Time and we'll be glad to assist you.
Sorry, we're unable to process your transaction online for Seat Upgrade. Please call 1.877.FLY.VIRGIN (1.877.359.8474) between the hours of 3:30am - 11:30pm Pacific Time and we'll be glad to assist you.
Any suggestions on why seat upgrades are failing...?
Nov 2, 2011, 9:13 pm
#24
Join Date: Jun 2009
Location: SFO | YEG | YVR
Programs: AC*SE
Posts: 283
After a ~90-minute hold, CSR was able to upgrade me over the phone. Indicated seat upgrades weren't possible online for the time being due to the Sabre migration. (By that point, 3 out of the 4 MCS seats left had been nabbed by others having to phone in so I luckily grabbed the last one.)
Nov 3, 2011, 12:26 pm
#25
A FlyerTalk Posting Legend
Join Date: Feb 2001
Location: Berkeley, CA USA
Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper
Posts: 57,075
While my experience was annoying, everything went smoothly at the airports. The kiosks were shut down, but the lines for the reps were short, and I was able to upgrade my outbound.
I hope they learn from this and avoid a repeat next time they need to modify their systems. VX remains my favorite domestic airline, by far.
I hope they learn from this and avoid a repeat next time they need to modify their systems. VX remains my favorite domestic airline, by far.
Nov 6, 2011, 9:39 pm
#29
Join Date: Jul 2004
Location: PDX
Programs: DL DM, AS MVP 100K, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,534