btw, this was my first time flying virgin america and despite my last post, i liked it! i usually fly jetblue or aa to new york and i fly southwest for local flights but i think i'll go virgin for future new york trips.

my biggest grips is that their IT staff doesn't seem all that great. the website doesn't really work all the time. for example, trying to add my elevate number to my ticket was a futile task. silly me tried to do it via different ways at least 10 different times only to fail.

upgrades via website doesn't seem to work really sucks too.

long wait times on the phone...not an IT issue directly but indirectly it is...because if the website worked well, less people would call in.

anyway, i liked the ambience of the airplane, the menu system to order drinks, etc.

i flew main cabin select going to new york but all i did was work the entire flight. i didn't even realize that movies and some foods were free. i thought the whole plane had the same thing. i realized coming home in the main cabin that i had some decent perks in MCS that i should have taken advantage of. if i ever get upgrade to first, i'll be eating lots of free food and watching lots of movies...

Online upgrade system working?
 

Has anybody able to upgrade online successfully -24T and -6T lately? I have a trip coming up next month and calling to CS is not an option at 1:40 am (7:40 am flight). Any input is much appreciated.

I had a phone rep tell me yesterday that it clearly still doesn't work. I tried last week and again yesterday, just error error error, and it hit the credit card each time without ACTUALLY putting the upgrade to MCS through. I'd just call in and do it that way if you can.

That sucks! That means I actually need to stay up all night until 3:30 am to call when the call center is opened and try to see if I can upgrade. Hopefully it can be fixed soon.

I have been able to upgrade from MCS to F at -6T twice in the last week, via online check-in (but not via seat change, as used to be possible).

Can you clarify?

Meaning it was offered to you during on line check in or some other webpage?

Thanks

Yes, exactly. During online check-in at virginamerica.com it offered me the upgrade.

Upgrade from MC to MCS. Tried the 'old' method several times. Nothing worked. Decided to attempt a check-in and see if that helped. Yep.

At ONLINE check-in w/24 hours, i was offered 'upgrade to MCS' with a radio button for $129. Adjacent was a 'apply upgrade' button. Hit that button for the fee to go into your 'cart.' Pick a MCS seat.

This process appears to apply to MCS to F since there is a window that states F upgrade is available w/n 6hrs flight.

Does the change my seat button only show up 24 hours in advance when the check in window opens? Ive looked at my itinerary in my email and my elevate account and neither one of them have a "change my seat" button. Thanks

W/n 24 hours you will see the upgrade inquiry, if available, when you check in.

When upgrading a group, do you have to upgrade one passenger at a time?
 

I am new to Virgin America. I have an upcoming trip with my family of four. I want to try to upgrade to F at < 6h. My question is do I need to upgrade 1 person at a time? Because if that is true, then even if there are 4 seats available in F, they could be gone when I am still in the middle of upgrading, so I would end up with half of my family in MC, and half in F.

The last time I used Virgin America website, it was still a mess. A lot of functions don't work. But calling usually means a long hold time. For those passengers to successfully upgraded, did you do it online, or did you call?

When you upgrade your reservation on VX, everyone in the party is upgraded as well. As long as there are seats available, you're IN...

Hi all,

I am new to VX, but am looking at a trip to the US in July and have the following segments:

LAX-SFO
SFO-NYC
NYC-FLL/MIA
FLL/MIA-LAX

I want to use VX wherever I can (probably Delta or JetBlue on the east coast segment) and am looking to take advantage of upgrades. I have read through the previous posts and appreciate it's unlikely that we will get any F upgrades as our flights will be either early morning or straight after trans-Pacific flight (so the 6hr window doesn't really work).

I take it there are no instant upgrades to F but I am looking to purchase instant upgrades to MCS. Will that potentially allow upgrades from MCS to F if available, or would I be going from MC to F?

Many thanks in advance.

Yes, you can upgrade from MCS to F, if available. It is not considered MC to F. I don't believe the upgrade to F is worthwhile on LAX-SFO, since it is a short flight and will not have meal service.

OK, I'm going coast to coast with a family of 4. If I want to go from MC to MCS it shows a fee of $129/seat plus a change fee of $75. To go from MCS to F it is $169/seat, and from MC to F it is $299/seat.

My question is, does this procedure (MC to MCS @ 24h then MCS fo F @ 6h) sidestep those fees? I'm not especially equipped to drop $1K+ for this upgrade currently.