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Online Passport Renewal Pre-Reg Open for Friends and Family of Gov Employees

Online Passport Renewal Pre-Reg Open for Friends and Family of Gov Employees

Old Sep 22, 22, 5:13 pm
  #31  
 
Join Date: May 2013
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Originally Posted by phltraveler View Post
With the pilot now open outside the military I helped my mother submit her renewal on August 9th. Within 10 minutes it went to in process. No updates since. Standard book, standard processing.

I am curious to see where the online processing time actually falls - a couple weeks earlier my brother submitted DS-11 by mail (he lost his passport card hence couldn't renew) and he got his passport with standard processing in less than a month door-to-door. Way less than the promised 8-11 weeks.
Routine renewal standard book + passport card.
Applied/In process: Aug 9th.
Email from DoS that the passport was shipped: Sep 22nd
Estimated arrival: Sep 26th
Actual arrival: September 23rd.

DoS portal includes the tracking number. Tracking and USPS Informed Delivery shows that it's out of Tucson which (to my understanding) is sending all nextgen passport books for standard # of pages. EDIT: Received NGP.

My brother who did DS-11 was marginally faster at a little under 3.5 weeks on a standard application vs. ~6 weeks for my mother, but the renewal time is overall not bad and less than the state department claims right now at 8-11 weeks. Also saved the hassle of mailing postage/etc. and the direct upload of a digital photo (I would note the photo upload tool warned that it considered the background potentially not white and that it might be rejected but allowed an override; seemingly the human being who reviewed her application agreed that it was a white background and allowed the photo.)

Last edited by phltraveler; Sep 26, 22 at 6:47 am
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Old Sep 22, 22, 7:03 pm
  #32  
 
Join Date: Dec 2000
Location: bay area, ca
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Well maybe there's hope for me - submitted 8/2, check cashed 8/3 - still in process, sigh. I live in Calif - what state was yours submitted from?

Originally Posted by phltraveler View Post
Routine renewal standard book + passport card.
Applied/In process: Aug 9th.
Email from DoS that the passport was shipped: Sep 22nd
Estimated arrival: Sep 26th

DoS portal includes the tracking number. Tracking and USPS Informed Delivery shows that it's out of Tucson which (to my understanding) is sending all nextgen passport books for standard # of pages.

My brother who did DS-11 was marginally faster at a little under 3.5 weeks on a standard application vs. ~6 weeks for my mother, but the renewal time is overall not bad and less than the state department claims right now at 8-11 weeks. Also saved the hassle of mailing postage/etc. and the direct upload of a digital photo (I would note the photo upload tool warned that it considered the background potentially not white and that it might be rejected but allowed an override; seemingly the human being who reviewed her application agreed that it was a white background and allowed the photo.)
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Old Sep 26, 22, 6:46 am
  #33  
 
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Originally Posted by estnet View Post
Well maybe there's hope for me - submitted 8/2, check cashed 8/3 - still in process, sigh. I live in Calif - what state was yours submitted from?
New York, but given that it was the online renewal, I'm not sure that it matters (like with the paper DS-11 which directs you to mail the application to different locations based on the state of your residence).
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Old Sep 26, 22, 1:28 pm
  #34  
 
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Originally Posted by phltraveler View Post
New York, but given that it was the online renewal, I'm not sure that it matters (like with the paper DS-11 which directs you to mail the application to different locations based on the state of your residence).
I assumed that the online was directed to different offices line the paper one based on my state of residence Coming up on 8 weeks and I'm getting anxious
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Old Sep 30, 22, 2:52 pm
  #35  
 
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Location: bay area, ca
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Your passport might be "stuck"

Originally Posted by estnet View Post
I assumed that the online was directed to different offices line the paper one based on my state of residence Coming up on 8 weeks and I'm getting anxious
So I applied online for renewal 8/2 fee credited 8/3 as of 9/28 still "in process" - my neighbor applie for her childrens renewal with a visit (necessary for child) two weeks after me and received their passports 2 weeks ago.
I have a trip scheduled 10/10
10/28 contacted local senators office - filled out forms for help email they are on it
10/29 notified by senators office passport is on it's way
10/30 passport received (new one I think) - online gov website still says "in process" !!!!
Don't know how to tell where it was issued - now to update my global entry and airline profiles!

Last edited by estnet; Sep 30, 22 at 2:58 pm
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