Very Delayed in ATL
Aug 12, 2009, 6:59 pm
#1
Original Poster
Join Date: Aug 2002
Location: Southern, NJ
Programs: UA Global Services
Posts: 92
Very Delayed in ATL
Hi folks,
Was supposed to leave ATL for PHL at 7:25. Flight delayed until 10:35. Here's the amazing thing - No explanation, and NO gate agent or US staff anywhere to be found! Its like everyone went home!
I understand delays happen, but at least have someone here to explain things and assist people. My bag is checked, or I would call it a night and camp out at a hotel someplace...
Oh well... Life on the road continues....
Was supposed to leave ATL for PHL at 7:25. Flight delayed until 10:35. Here's the amazing thing - No explanation, and NO gate agent or US staff anywhere to be found! Its like everyone went home!
I understand delays happen, but at least have someone here to explain things and assist people. My bag is checked, or I would call it a night and camp out at a hotel someplace...
Oh well... Life on the road continues....
Aug 12, 2009, 7:27 pm
#2
Join Date: Jun 2007
Location: PHL
Programs: US CP/AA EXP, HHonors Diamond, Marriott PLT, National Exec Elite, Avis 1st
Posts: 490
Not unusual, from my experience, at least at ATL. A few years back I was commuting almost weekly from PHL to ATL, and after about 3 experiences like yours, back to back, I switched to Delta for my ATL trips. At least if they were delayed, there were DL people around to assist. When you finally find that US people in ATL you almost wish you hadn't.
Aug 12, 2009, 7:58 pm
#3
Join Date: Sep 2007
Location: The views I express here are not necessarily supported by any airline or codeshare partners, nor do I represent their views and/or opinions. They are my own OPINIONS dont like them dont read them.....
Posts: 1,462
Its due to weather in PHL and ATL. The inbound aircraft was late. CLT pretty much shut down earlier today because of it...
Aug 12, 2009, 8:07 pm
#4
Original Poster
Join Date: Aug 2002
Location: Southern, NJ
Programs: UA Global Services
Posts: 92
Thanks guys, WX looks like a mess. Should make for a fun (not) flight back to PHL. Aircraft is just coming to the gate now...
Aug 13, 2009, 7:57 am
#5
Join Date: Jun 2001
Location: Georgia
Programs: DL, US
Posts: 707
I was once scolded by a US agent in ATL b/c the Chairman's Preferrred agent changed my ticket from US to DL when my flight was delayed.
I was flying on an award ticket and he was upset b/c US was losing money by sending me over to Delta. I still see the agent from time to time.
I was flying on an award ticket and he was upset b/c US was losing money by sending me over to Delta. I still see the agent from time to time.
Aug 13, 2009, 10:13 am
#6
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,458
Hi folks,
Was supposed to leave ATL for PHL at 7:25. Flight delayed until 10:35. Here's the amazing thing - No explanation, and NO gate agent or US staff anywhere to be found! Its like everyone went home!
I understand delays happen, but at least have someone here to explain things and assist people. My bag is checked, or I would call it a night and camp out at a hotel someplace...
Oh well... Life on the road continues....
Was supposed to leave ATL for PHL at 7:25. Flight delayed until 10:35. Here's the amazing thing - No explanation, and NO gate agent or US staff anywhere to be found! Its like everyone went home!
I understand delays happen, but at least have someone here to explain things and assist people. My bag is checked, or I would call it a night and camp out at a hotel someplace...
Oh well... Life on the road continues....
Aug 13, 2009, 1:08 pm
#7
Original Poster
Join Date: Aug 2002
Location: Southern, NJ
Programs: UA Global Services
Posts: 92
This is not unusual for an airline with a small operation at any airport... I've experienced it on a number of occasions over the past 30 years at various airports on almost every airline. Did you call US reservations to get additional info? I usually call and point out that there are no agents around at the airport to give out information (not that it helps but it makes me feel better).
Actually, I made friends with a very helpful Delta agent who gave me the scoop on the delay for US. It all worked out, just wish there had been some information shared at somepoint. I'm pretty easy going, but some of my fellow paxs were not happy with the lack of ground staff and information shared.
Aug 13, 2009, 2:13 pm
#8
Join Date: Jul 2001
Location: NYC
Programs: AA ExecPlat; AF Gold; UA GS; Hyatt L. Globalist; Marriott Plat; Hilton Diamond; National EE
Posts: 6,157
Sorry to hear. I wouldn't be happy either. Reminds me of the time I encountered major delays at ORD with UA. They have no excuse of course! It's not only one of their hubs, it's their hometown.
Aug 13, 2009, 10:06 pm
#9
Join Date: Oct 2005
Location: TLV now - formerly LAS
Programs: King of Rental Cars, BA Gold, Virgin Gold, AA MM Gold, A3 Gold, SK Gold, Hotel SuperElite
Posts: 7,357
Wirelessly posted (FlyerTalk.com/wap is fun : BlackBerry9630/4.7.1.40 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)
On sunday, the early am clt-atl flight got cxl. Dad was re-routed onto dl instead. That was during the clt runway construction and I never looked up the reason it got axed.
On sunday, the early am clt-atl flight got cxl. Dad was re-routed onto dl instead. That was during the clt runway construction and I never looked up the reason it got axed.
Aug 14, 2009, 4:51 am
#10
Join Date: May 2004
Location: Toledo, OH
Programs: DL GOLD
Posts: 245
Taking the bus to ATL from CLT
Us Air sent a busload down for the three hour drive. I never got the story except that no plane was available.