Kudos, LCC! USAirways Dead Last in Fortune's "Most Admired Companies"
#16
Join Date: Feb 2008
Location: The Right Creek, AZ
Programs: UA Silver, AA Lifetime Gold, Marriott Lifetime Platinum
Posts: 593
Well, knock me over with a feather.
#17
Join Date: Jan 2006
Location: San Francisco Bay Area
Programs: DL Silver, UA Silver, Marriott Lifetime Silver, IHG Plat, Hilton Silver
Posts: 5,695
OK, let's not exaggerate. What CO serves is a 'snack' at best - on recent flights of 3.5hrs they handed out a bone-dry sandwich (literally a bun, a leaf of lettuce, and a piece of chicken), and a bite-size piece of chocolate. Hardly a meal...
Add: Oh, and the planes were old-generation 737's, with no IFE of any sort.
Add: Oh, and the planes were old-generation 737's, with no IFE of any sort.
Secondly, where is the domestic IFE on US now? Hasta la vista, baby!
Case closed.
#18
Join Date: May 2007
Posts: 739
I'm not defending US, but I am pointing out that CO is not the "promised land".
#19
Join Date: Jan 2006
Location: San Francisco Bay Area
Programs: DL Silver, UA Silver, Marriott Lifetime Silver, IHG Plat, Hilton Silver
Posts: 5,695
#21
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
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Posts: 30,956
In fact, US lost more money at the bottom line last quarter than the total revenue of two of them.
#22
Join Date: Feb 2007
Location: NYC
Programs: AA Platinum; US Gold; DL Silver
Posts: 941
The headline is misleading.
US is last in the "aviation" category (of the aviation companies ranked).
It is not "dead last" by a long-shot in the overall list.
US is last in the "aviation" category (of the aviation companies ranked).
It is not "dead last" by a long-shot in the overall list.
#23
Suspended
Join Date: Jan 2009
Programs: CO, DL, US, AS, CO, BA, LH, SQ, WN
Posts: 438
The point is that CO and most other carriers except for US never went purposefully into the pit under the lead of the CEO. US did to such a degree that although they are now attempting half-heartedly to scratch their way back to where they were over 3 years ago, they still have a long way to go. "On time", because almost all carriers are so close to one another, is in no way a competitive advantage for them, or even a symptom of improvement efforts by them.
We will all know that they are committed to surviving when they add back that inch of pitch in Y and double their F and J cabins.
Until then, what they are doing is low end window dressing.
Anne
#24
Join Date: Sep 2001
Location: CLT
Programs: FT Member #8119 F & J Free Agent
Posts: 6,550
I guess perception is reality.
Worst Top 10
Innovation #10
People Management #6
Use of Assets #8
Management quality #5
Financial soundness #7
Long-term investment #9
Quality of products/services #2
Last edited by planeluvr; Mar 3, 2009 at 8:36 pm
#25
Join Date: Apr 2007
Location: PVD
Programs: CO Platinum, DL Gold, Former US CP Since They Invented It
Posts: 1,346
Completely shocking.
#26
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
Just be sure to correlate the patterns of behavior by every carrier's CEO. For instance, when comparing CO and US, CO never cut their J and F cabins by as much as 60%. US did. CO never started charging for beverages. US did. CO never "expanded" internationally only by using the same number of a/c and reducing the number of days per week that they served long-served Europe destinations. US did. CO never let their lavatories and cabins be so uninhabitable that most flight attendants would not use the lavatories. US did.
The point is that CO and most other carriers except for US never went purposefully into the pit under the lead of the CEO. US did to such a degree that although they are now attempting half-heartedly to scratch their way back to where they were over 3 years ago, they still have a long way to go. "On time", because almost all carriers are so close to one another, is in no way a competitive advantage for them, or even a symptom of improvement efforts by them.
We will all know that they are committed to surviving when they add back that inch of pitch in Y and double their F and J cabins.
Until then, what they are doing is low end window dressing.
Anne
The point is that CO and most other carriers except for US never went purposefully into the pit under the lead of the CEO. US did to such a degree that although they are now attempting half-heartedly to scratch their way back to where they were over 3 years ago, they still have a long way to go. "On time", because almost all carriers are so close to one another, is in no way a competitive advantage for them, or even a symptom of improvement efforts by them.
We will all know that they are committed to surviving when they add back that inch of pitch in Y and double their F and J cabins.
Until then, what they are doing is low end window dressing.
Anne
(and oh, I actually think that DL is more inventive at this point than CO, their reputation though has yet to recover from BKR... CO has a hard road to hoe come this summer when half of their network (NW) goes away for goo.
#27
Join Date: Apr 2007
Location: PVD
Programs: CO Platinum, DL Gold, Former US CP Since They Invented It
Posts: 1,346
UA is a hundred-fold better airline than NorthWORST
Good God, NorthWORST stinks...
That airline is RIGHT up there with Screw S as far as I can tell...
#28
Join Date: Jan 2005
Location: ZRH
Posts: 659
They must be awful close. LCC is rated in the bottom 10 in 7 of the 9 categories.
I guess perception is reality.
Worst Top 10
Management quality #5
Quality of products/services #2
I guess perception is reality.
Worst Top 10
Management quality #5
Quality of products/services #2
Would have thought they would have taken the cake as #1 in the "Worst Top Ten" on both of those.
Though I have no doubt that they'll find a way to get there, sooner rather than later.
#29
Join Date: Sep 2000
Location: YYZ/YHM/BUF
Programs: AA Plat, HH Gold, MR Plat
Posts: 4,212
CO isn't all that it's cracked up to be. Award inventory is scarce, upgrades on longer flights are practically impossible, and most "short flights" are on commuter planes (YYZ-IAH on an ERJ..mmmmm). I usually fly from BUF - where CO cares so much about its customers, that they replaced ERJ flights with a bottom-of-the-barrel subcontractor and we all know what that led to a month ago.
US may be far from perfect, but at least I can rely on being upgraded and finding good award availability with Star Alliance.
US may be far from perfect, but at least I can rely on being upgraded and finding good award availability with Star Alliance.
#30
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
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