US cancellation policy for award tickets?

 
Old Jan 9, 09, 8:38 am
  #1  
A FlyerTalk Posting Legend
Original Poster
 
Join Date: Jul 2003
Location: NYC (formerly BOS/DCA)
Programs: UA 1K, IC RA
Posts: 60,745
US cancellation policy for award tickets?

I did a search but for whatever reason couldn't find the answer. My folks have a star alliance award (mostly lufthansa) booked with miles that they may need to cancel and they asked me what the cancellation story is. I'm mostly a UA flyer so I don't know the ins and outs of US cancellation. Can anyone provide the quick answer for me? Thanks!
magiciansampras is offline  
Old Jan 9, 09, 8:53 am
  #2  
 
Join Date: Oct 2005
Location: A Browns fan (still?) working in PIT
Programs: US dirt (from CP), Marriott Rewards Gold, Hilton HHonors Diamond??, Avis First, Hertz #1 Club Gold
Posts: 346
I don't like being the bearer of rough news, but unless they were booked from a Chairman's Preferred account, it would cost a good chunk of money to redeposit them -- $150 per ticket. The site doesn't specifically state that these fees apply to Star Alliance awards, and I've not yet had to cancel one of those, but I can vouch that they do charge the fees for non-CP members on US-only tix. Knowing US, this fee is for all award tix redeposits.

Found here under the "Fees" section.

Last edited by bankingconsultant; Jan 9, 09 at 8:55 am Reason: clarity around Star Alliance segments
bankingconsultant is offline  
Old Jan 9, 09, 8:55 am
  #3  
A FlyerTalk Posting Legend
Original Poster
 
Join Date: Jul 2003
Location: NYC (formerly BOS/DCA)
Programs: UA 1K, IC RA
Posts: 60,745
Originally Posted by bankingconsultant View Post
I don't like being the bearer of rough news, but unless they were booked from a Chairman's Preferred account, it would cost a good chunk of money to redeposit them -- $150 per ticket.

Found here under the "Fees" section.
OK thanks for that. Not good news, but it is what it is, I suppose.
magiciansampras is offline  
Old Jan 9, 09, 10:01 am
  #4  
 
Join Date: Nov 2003
Location: AVL
Programs: AA EXP (from US CP); SPG Plat; Cunard Plat
Posts: 4,210
Since Lufthansa is involved, it's probably transAtlantic awards, and the change/redeposit fees are worse....$250 per pax!

Award travel changes and reissuing tickets
The expiration date for reissued award tickets will retain the original ticketed expiration date. Reissuance of an award ticket does not extend validity. Award travel must be completed 1 year from the original date of issue.

Changes to award levels, airline carrier and city pairs cannot be made once travel has commenced.

For travel on US Airways only, changes must be requested by contacting Reservations and are subject to award seat availability. Changes to the point of origin, destination, stopover, class of service and award are permitted, provided the new itinerary is still within the valid travel areas allowed by the original award. A service fee will be charged for any such changes. A fee applies to changes to flight times and/or dates. This includes changes to connecting points.

For travel with our airline partners, no changes of any kind are permitted once travel has commenced. Before travel commencement, changes to the point of origin, destination, airline carrier or stopover are permitted but are subject to a service fee, provided the new itinerary is allowed with the original award redeemed. A fee applies to change flight times and/or dates before travel begins. Changes must be requested by contacting Reservations and are subject to award seat availability. Paper tickets may require re-issuance at an authorized US Airways ticketing facility.

Airline partners cannot change Dividend Miles award reservations or tickets at any time.
Airline partners will accommodate members only in the cabin in which the ticket was issued, including instances where a member had elected to accept an award ticket with flights in a cabin class lower than intended for the award redeemed.

The change fee is $150 ($250 for transatlantic/transpacific itineraries).

<snip>
Award ticket redeposit
Fully unused award tickets are eligible for redeposit into your account within 1 year from the date of issue once the reservation is canceled. A redeposit fee (payable by credit card only) will apply per ticket.
All canceled paper award tickets must be returned unused to the Dividend Miles Service Center before miles will be redeposited into your account.
...A redeposit fee (payable by credit card only) will apply. This will be processed at the member's request. ....
kudzu is offline  
Old Jan 9, 09, 10:28 am
  #5  
Moderator: American AAdvantage, Travel Safety/Security & Texas
 
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA EXP, HHonors Gold, Hertz 5*
Posts: 11,235
I booked an award for someone else (long story) for travel within Asia. He had to cancel... I called, cancelled the flights, and they told me about the $150 fee to re-deposit. For the 20 or 30k miles (I don't remember how many it was), I didn't think it was worth it, heck I get so many miles with promos... Anyway, I asked what happened if I didn't re-deposit. You can keep the same PNR, and within a year call back and use the same number of miles for another award. You still need to pay all the taxes/fees, but there's no redeposit fee (I'm just Gold so I'd have to pay it otherwise). The key here is the same number of miles; if it is different, you'll have to pay that fee to redeposit, or just use 'different' miles.

Just something you may want to consider.
aztimm is offline  
Old Jan 9, 09, 1:07 pm
  #6  
 
Join Date: Apr 2002
Location: Pennsylvania
Programs: HHonors Silver
Posts: 4,030
Originally Posted by aztimm View Post
You still need to pay all the taxes/fees,
But the taxes should be refundable or transferable when you don't fly the original itinerary, shouldn't they? I could see the fees applying the second time but travel taxes should only apply when you actually travel.
pdhenry is offline  
Old Jan 9, 09, 2:36 pm
  #7  
Moderator: American AAdvantage, Travel Safety/Security & Texas
 
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA EXP, HHonors Gold, Hertz 5*
Posts: 11,235
Originally Posted by pdhenry View Post
But the taxes should be refundable or transferable when you don't fly the original itinerary, shouldn't they? I could see the fees applying the second time but travel taxes should only apply when you actually travel.
Perhaps the taxes are, but not the fees. Unless I was misinformed, or misunderstood, either of which could be true.
aztimm is offline  

Thread Tools
Search this Thread
Search Engine: