Official Ask The Flight Attendant Thread!
May 29, 2008, 7:27 am
#121
Original Poster
Join Date: Dec 2006
Location: The views I express here are not necessarily supported by any airline or codeshare partners, nor do I represent their views and/or opinions. They are my own OPINIONS dont like them dont read them.....
Posts: 1,615
The order of service is where I find great inconsistency, particularly on long haul (3+ hour) flights involving a meal service.
Is the order of service published in the flight attendant manual (based on scheduled flight time)?
As an example, given a 3+ hour flight , the First Class service flow would be:
Beverage service with snack basket (serving one row at a time) followed by the meal service. Second beverages would then be offered immediately after the last First Class passenger is served their meal. Meal tray would then be removed followed by coffee/dessert service.
In reality (a recent CLT-PHX flight) I frequently see the beverage served with the meal as the first step. Then the flight attendant completes the service and sits in the main cabin door's jumpseat reading (not their F/A manual).
What exactly does the company expect from their F/A's?
Is the order of service published in the flight attendant manual (based on scheduled flight time)?
As an example, given a 3+ hour flight , the First Class service flow would be:
Beverage service with snack basket (serving one row at a time) followed by the meal service. Second beverages would then be offered immediately after the last First Class passenger is served their meal. Meal tray would then be removed followed by coffee/dessert service.
In reality (a recent CLT-PHX flight) I frequently see the beverage served with the meal as the first step. Then the flight attendant completes the service and sits in the main cabin door's jumpseat reading (not their F/A manual).
What exactly does the company expect from their F/A's?
May 29, 2008, 8:14 am
#122
Join Date: Feb 2008
Location: CLT
Programs: AA-EXP, MR-PP
Posts: 3,440
What would be a service flow on 2 hr flight? CLT-MIA?
May 29, 2008, 8:33 am
#123
Original Poster
Join Date: Dec 2006
Location: The views I express here are not necessarily supported by any airline or codeshare partners, nor do I represent their views and/or opinions. They are my own OPINIONS dont like them dont read them.....
Posts: 1,615
May 29, 2008, 8:35 am
#124
Original Poster
Join Date: Dec 2006
Location: The views I express here are not necessarily supported by any airline or codeshare partners, nor do I represent their views and/or opinions. They are my own OPINIONS dont like them dont read them.....
Posts: 1,615
Did You Know?
Hot towels are back on all meal serving transcon flights. If you don't get one, ask why. Hot towels are given before the first beverage service.
Last edited by flight62; May 29, 2008 at 3:36 pm Reason: My bad!!
May 29, 2008, 8:53 am
#125
Join Date: Feb 2008
Location: CLT
Programs: AA-EXP, MR-PP
Posts: 3,440
Thanks! This was my next question (hot towels). Seems only on flights with food.
May 29, 2008, 12:20 pm
#126
Join Date: Sep 2007
Location: The views I express here are not necessarily supported by any airline or codeshare partners, nor do I represent their views and/or opinions. They are my own OPINIONS dont like them dont read them.....
Posts: 1,462
LH did the proving runs for the A380 and evac in less than 90 seconds. You can find it on Youtube. My practice in IND was 36 seconds using only one slide and with 76 trainees and staff. At Express we had to do ours in less than 45 seconds to pass.
May 29, 2008, 1:07 pm
#127
Join Date: May 2008
Location: Between a beverage cart and a crash cart
Posts: 87
May 29, 2008, 1:40 pm
#128
Join Date: Sep 2007
Location: The views I express here are not necessarily supported by any airline or codeshare partners, nor do I represent their views and/or opinions. They are my own OPINIONS dont like them dont read them.....
Posts: 1,462
May 29, 2008, 2:50 pm
#129
Join Date: May 2008
Location: Between a beverage cart and a crash cart
Posts: 87
I was kidding. Not all of mainline is BIG.
Jun 1, 2008, 5:50 am
#130
Join Date: Nov 1999
Location: Phoenix, AZ USA
Programs: AA Gold, Marriott Platinum
Posts: 196
Busted
Next question, are check rides performed and is there a ghost rider program at US? When I see irregularities, I fire off an email. Are they reviewed with cabin attendants?
Jun 1, 2008, 7:01 am
#131
Join Date: May 2008
Location: Between a beverage cart and a crash cart
Posts: 87
We have check rides done by supervisors which are announced and reviewed with F/As. We also have observation rides done by trained F/As which are not announced and non-punitive. I did observation rides for four years. They serve to collect data and improve inflight procedures.
Jun 2, 2008, 8:15 pm
#132
Join Date: Feb 2007
Posts: 366
I have always wondered why do we have to have our seatbelts on BEFORE pushback when you dont explain how to fasten it until later during the safety briefing????
CPtango
CPtango
Jun 2, 2008, 8:30 pm
#133
Original Poster
Join Date: Dec 2006
Location: The views I express here are not necessarily supported by any airline or codeshare partners, nor do I represent their views and/or opinions. They are my own OPINIONS dont like them dont read them.....
Posts: 1,615
Technically, Federal Air Regulations reguire compliance of all lighted signs and posted placards. The safety briefing is for the purpose of making sure one knows how to fasten the seatbelt , however I myself have never made a passenger put on their belts until after the safey demo just for the reason you stated.
Jun 5, 2008, 9:33 am
#134
Join Date: Mar 2008
Location: TPA, finally
Programs: AA EXP/US CP, United 1K (1MM) , Marriott Plat, Avis Plus
Posts: 303
Safety Announcement
Hr. 62,
Are they ever going produce an new Safety announcement. I know with more and more IFE being inop, you all are doing they 'manual' version alot. I have seen at least three iterations of splicing the 'best of US Airways' safety videos, all still having everyone wearing 'US AIR' wings (pre '97). There was an article about an all expense paid trip (if you worked it) to PHX for filming a new safety video last spring. Any word on if/when they are going to release it, you know to take they thrill away of putting on the DEMO ONLY life vest?
Are they ever going produce an new Safety announcement. I know with more and more IFE being inop, you all are doing they 'manual' version alot. I have seen at least three iterations of splicing the 'best of US Airways' safety videos, all still having everyone wearing 'US AIR' wings (pre '97). There was an article about an all expense paid trip (if you worked it) to PHX for filming a new safety video last spring. Any word on if/when they are going to release it, you know to take they thrill away of putting on the DEMO ONLY life vest?
Jun 5, 2008, 8:33 pm
#135
Join Date: May 2006
Posts: 7,541
We have check rides done by supervisors which are announced and reviewed with F/As. We also have observation rides done by trained F/As which are not announced and non-punitive. I did observation rides for four years. They serve to collect data and improve inflight procedures.