PHL 2nd best?
Jul 4, 2006, 10:39 pm
#1
Original Poster
Join Date: Oct 2005
Posts: 655
PHL 2nd best?
My exp. with PHL has all been O&D so I can't speak to all the issues but I have had no problesm in PHL and JD powers just rated it the 2nd best (tied w/ JFK) of large US Airports in a survey of customers!
LAS was #1 BTW, which I don't like and PHX was 6th which I think is much easier and nicer?
LAS was #1 BTW, which I don't like and PHX was 6th which I think is much easier and nicer?
Jul 5, 2006, 12:07 am
#2
Join Date: Mar 2006
Programs: CO,US,BA
Posts: 112
Link to Survey Results
Here is a (.pdf) Link to the complete Survey Results:
http://www.jdpower.com/corporate/new...df/2006101.pdf
http://www.jdpower.com/corporate/new...df/2006101.pdf
Jul 5, 2006, 6:28 am
#3
Join Date: Nov 2002
Location: usually DCA
Posts: 1,837
Maybe they meant the 2d best airport in Philadelphia?
Jul 5, 2006, 6:59 am
#4
Join Date: Dec 2002
Posts: 522
I fly through PHL constantly. I rarely check bags, so I can't comment on that, but I think it's far worse troublesome than people make it out to be. I can't tell you how many times I would land 20 minutes late and the entire F cabin would go "god, PHL is just horrible, just like this flight, just terrible" and whine and whine until the front door was opened. It was almost making me want to fly back in coach.
Jul 5, 2006, 7:00 am
#5
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,053
I have to agree in some ways. In 15+ years in the PHL area, I've used it exclusively as an O&D passenger. I've never had to rely on making a connection there. So, as such, my opinion of the airport, getting around it and making it to my gate from the car is all positive. Sure, I've suffered the delays that we've all seen. But overall, I'm fine with it.
I love the pre 9/11/01 days when I would park in the garage 40 minutes before my flight and stroll right on down to the gate with no worries of security lines, shoe removal and the other other annoyances that we have come to live with now.
I love the pre 9/11/01 days when I would park in the garage 40 minutes before my flight and stroll right on down to the gate with no worries of security lines, shoe removal and the other other annoyances that we have come to live with now.
Jul 5, 2006, 7:50 am
#6
Join Date: Jul 2005
Location: Ontario, CAN
Posts: 5,813
Originally Posted by haveric
Maybe they meant the 2d best airport in Philadelphia?
The PHL issue has been beaten to death. I'm amazed it ranked #2 and I discount the entire survey as a result. I would pay an extra 10% to connect through DCA over PHL. Term A is nice though, they should scrap the rest.
Jul 5, 2006, 1:23 pm
#7
Join Date: Mar 2004
Location: Wilmington, DE, USA
Programs: USAirways Gold, Marriott Platnium, Starwood Gold
Posts: 125
What a joke!
What a complete joke. I always wondered about JD Power... Guess the boys in Tempe figured they needed to buy themselves so good publicity so what better way to do it... I can't wait to see the JD Power signs posted around PHL... Maybe then can use them to cover some of the holes in the walls...
Jul 5, 2006, 5:10 pm
#8
Join Date: Dec 2003
Location: Washington, DC
Programs: Hyatt Globalist, AA Executive Platinum
Posts: 1,929
Originally Posted by crazyrunner
What a complete joke. I always wondered about JD Power... Guess the boys in Tempe figured they needed to buy themselves so good publicity so what better way to do it... I can't wait to see the JD Power signs posted around PHL... Maybe then can use them to cover some of the holes in the walls...
I think PHL is a lousy hub, but I also think most airlines have a lousy hub. I don't believe PHL is any worse than ATL, ORD, or some others.
Jul 5, 2006, 6:06 pm
#9
Join Date: Jun 2005
Posts: 73
Was this a survey of frequent travelers or everyone? I could see how if you are just Joe Blow heading to Disney or London on vacation, you might think the airport is nice - good shopping area in B/C, A-West, rocking chairs, etc. - but not attribute your delay to the design of the airport. Also, in my recent experience, baggage claim has not been a huge issue.
