something nice about customer servive in clt
Dec 15, 2005, 8:56 am
#1
Original Poster
Join Date: Dec 2004
Programs: AA B6
Posts: 18
something nice about customer servive in clt
My 19 yo was coming home from school and connected through Charlotte. I had given him a BOFA coupon for access to the US club. ( I had called the 800# and they indicated that it wasn't transferable, but that employees in CLT might be able to exercise some leeway???)
so he gets into CLT and has a 2 hour delay on his flight, so he tries the coupon- first ee won't let him in because he's under 21?? but 2nd employee steps in and lets him in. So he kills an hour and drinks a couple of cokes-no big deal but it made his 12 hour trip a little nicer.
It's the little things in life that make people return to an airline, not only the price of a ticket.
so he gets into CLT and has a 2 hour delay on his flight, so he tries the coupon- first ee won't let him in because he's under 21?? but 2nd employee steps in and lets him in. So he kills an hour and drinks a couple of cokes-no big deal but it made his 12 hour trip a little nicer.
It's the little things in life that make people return to an airline, not only the price of a ticket.
Dec 15, 2005, 10:08 am
#2
Join Date: Nov 2003
Location: AVL
Programs: AA EXP ; Cunard Plat
Posts: 4,211
Originally Posted by redraider
......It's the little things in life that make people return to an airline, not only the price of a ticket.
Dec 15, 2005, 7:04 pm
#3
Join Date: Nov 2004
Location: Atlanta, GA and Detroit, MI
Programs: US CP, HHonors Gold, IHG Plat
Posts: 35
Clt
I agree, CLT is the nicest airport to connect at and all those ex-Piedmonsters there are great. I've recieved some of the nicest service at that airport from those people... and the club ladies are great too!
Edit: By the way, that 21 y/o "rule" is crap. I burned 40k for a membership there and Im not 21 yet. Its nice to have.
Edit: By the way, that 21 y/o "rule" is crap. I burned 40k for a membership there and Im not 21 yet. Its nice to have.
Dec 15, 2005, 9:01 pm
#4
Join Date: Apr 2003
Location: Atlanta
Programs: AA Lifetime Gold, Marriott Silver, Starwood Platinum
Posts: 3,656
Yeah the 21 y/o thing is bogus. For US Clubs you only have to be 18 years and older. I know that clubs that serve free booze you have to be over 21 (ie CRC, PC...). I'm 20 and have a memebership so the more power to us young folks!
Dec 16, 2005, 1:07 am
#5
Join Date: Aug 2005
Location: SEA
Programs: US CP, *Gold, AA Peon
Posts: 83
Agreed!
I've had great luck in CLT. I was working on a situation w/ Consumer Affairs and didn't receive any response, despite two letters in a 2 month period.
The other day I realized that I connected with a supervisor in CLT that really assisted me when they otherwise didn't need to. I sent the draft to him and within 4hrs, he responded back saying that he forwarded my situation on to an individual he used to work with. He and his colleague immediately addressed my concern and came through!
I go out of my way to positively recognize individuals in CLT for their outstanding customer service. If only they could mimic this type of service in PHL, all our problems would be solved.
-GH
The other day I realized that I connected with a supervisor in CLT that really assisted me when they otherwise didn't need to. I sent the draft to him and within 4hrs, he responded back saying that he forwarded my situation on to an individual he used to work with. He and his colleague immediately addressed my concern and came through!
I go out of my way to positively recognize individuals in CLT for their outstanding customer service. If only they could mimic this type of service in PHL, all our problems would be solved.
-GH
Dec 16, 2005, 1:59 am
#6
Join Date: Mar 2002
Location: YYJ
Posts: 4,137
Originally Posted by ghhoughton
I go out of my way to positively recognize individuals in CLT for their outstanding customer service. If only they could mimic this type of service in PHL, all our problems would be solved.
-GH
-GH
Dec 16, 2005, 3:26 am
#7
Join Date: Aug 2005
Location: SEA
Programs: US CP, *Gold, AA Peon
Posts: 83
Originally Posted by cedric
I have had similar levels of service in PHL. The problem is not the service, but rather the higher incidence of situations requiring special attention at PHL.
I'm excited to hear that you've had positive experiences in PHL. It's not all that common.
-GH