Speculation: US 408 FA removes pax at PHX, people boo 12 Oct 2015
#76
Join Date: Apr 2004
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There needs to be a line somewhere. Flight attendants belong to the customer service industry. In such a role, the employee is expected to get beaten up a bit (figuratively of course) from time to time by the customer, and is expected to handle the situation as professionally and politely as possible. Ask any bartender, waitress, cashier, etc. and they will tell you plenty of stories of having to handle rude, ignorant, and abusive customers with dignity and grace and without making a scene. The same holds true for flight attendants. Unless the customer was a clear danger to the safety of the flight, they should not have been deplaned.
Thanks.
#77
Join Date: Dec 2005
Location: California
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Quoting Washington Post:
Fough isnt satisfied with the concession. After Byrnes video appeared on the news, she said, a customer service representative contacted her and offered her a $250 voucher. When Fough told the employee she would never use it, she was offered the money in cash.
Thats how youre going to solve this problem? said Fough, who is seeking legal counsel. What about my rights?
Fough isnt satisfied with the concession. After Byrnes video appeared on the news, she said, a customer service representative contacted her and offered her a $250 voucher. When Fough told the employee she would never use it, she was offered the money in cash.
Thats how youre going to solve this problem? said Fough, who is seeking legal counsel. What about my rights?
FA was out of control, and once the dust settled and the pilot, passengers and other FAs were questioned AA made the right call.
Anyone doubt the "homophobic slur" was made up? By someone, sassy stew, etc? Not a shred of evidence that supports that.
#78
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Does anyone have some insight into this:
http://www.washingtonpost.com/news/m...-off-a-flight/
I'm guessing she bought a Priceline type ticket and when a full fare passenger showed up an IDB was the result.
http://www.washingtonpost.com/news/m...-off-a-flight/
I'm guessing she bought a Priceline type ticket and when a full fare passenger showed up an IDB was the result.
#79
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#80
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
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Do a Google News search for, "American Airlines." This story has been picked up by dozens of news sources around the country.
#81
Join Date: Mar 2009
Location: LAX
Posts: 3,267
Edit: Mine does have an AA story. Apparently, a hive of 1000 bees took up residence in an AA plane at DFW!
Last edited by lobo411; Oct 15, 2015 at 3:41 pm
#82
Join Date: Mar 2009
Location: LAX
Posts: 3,267
I read the article. The plot is as thin as it was before--we have her side of the story, which is that she was just a virginal innocent when a snarling FA in an SS Oberstgruppenfueher uniform placed a riding crop under her chin and chose her to be taken to Gestapo headquarters in a locked metal cage for "questioning." It was only by the grace of God that she avoided being killed by the Unnecessarily Slow Dipping Mechanism.
In short, she was kicked at random.
In short, she was kicked at random.
#83
Join Date: Dec 2012
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Not entirely true. See the link below. The passenger admitted that she was busy talking on her phone while boarding and in the aisle. She may have ignored the flight attendant (the 4 times could be an exaggeration but who knows) when he asked her to move out of the aisle and take her seat.
Most passengers are on their phones listening to music or playing games and probably would overlook this type of interaction till it escalates. So if we assume the following (1) she was on the phone, (2) she didn't hear the attendant multiple times ask her to move, (3) she then responded in a snarky fashion when he became "louder", would that justify a removal? I don't know. I see so many passengers ignore agents/attendants that I feel sorry for them. If you add in a racist/homophobic slur, I see the equation shifting.
Tiana Fough says she was busy talking while boarding the flight bound for Portland and finding her seat. The flight attendant asked her to move out of the aisle but she didn't realize it until she says he started barking orders at her.
“He said, ‘I asked you four times to stay there and you did not do as I asked.’ I was like, I didn't hear you, I didn’t hear what you said," explained Fough.
http://www.abc15.com/news/region-pho...oo-flight-crew
Most passengers are on their phones listening to music or playing games and probably would overlook this type of interaction till it escalates. So if we assume the following (1) she was on the phone, (2) she didn't hear the attendant multiple times ask her to move, (3) she then responded in a snarky fashion when he became "louder", would that justify a removal? I don't know. I see so many passengers ignore agents/attendants that I feel sorry for them. If you add in a racist/homophobic slur, I see the equation shifting.
Tiana Fough says she was busy talking while boarding the flight bound for Portland and finding her seat. The flight attendant asked her to move out of the aisle but she didn't realize it until she says he started barking orders at her.
“He said, ‘I asked you four times to stay there and you did not do as I asked.’ I was like, I didn't hear you, I didn’t hear what you said," explained Fough.
http://www.abc15.com/news/region-pho...oo-flight-crew
So she heard him but didn't know he was talking to her but now she says she didn't hear him?
#84
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But I do like the Germany uniform stuff.
#85
Join Date: Aug 2001
Location: San Jose, CA USA
Posts: 1,788
The woman said she "didn't hear" the FA. OK. But it was said she was on her phone and the FA had tried to communicate with her 4 times, or such.
Her being on the phone aside, she kept pleading that she "didn't hear".
Got me to thinking: my mom is stone deaf, hard of hearing, and is a disaster if she doesn't put in her hearing aids. How much aggressiveness can a FA have on those who are hearing impaired? It's often hard to pick out a hearing impaired person on sight. What threshold should FA's use to boot pax off the plane who turn out to be hearing impaired and don't appear to respond to commands/admonishment right away?
Just curious.
My opinion, after seeing the video and the Washington Post stuff, is that the AA flight attendant blew it and overreacted. Scary that they can throw you off in a setting like this.
Her being on the phone aside, she kept pleading that she "didn't hear".
Got me to thinking: my mom is stone deaf, hard of hearing, and is a disaster if she doesn't put in her hearing aids. How much aggressiveness can a FA have on those who are hearing impaired? It's often hard to pick out a hearing impaired person on sight. What threshold should FA's use to boot pax off the plane who turn out to be hearing impaired and don't appear to respond to commands/admonishment right away?
Just curious.
My opinion, after seeing the video and the Washington Post stuff, is that the AA flight attendant blew it and overreacted. Scary that they can throw you off in a setting like this.
#86
Join Date: Oct 2009
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The woman said she "didn't hear" the FA. OK. But it was said she was on her phone and the FA had tried to communicate with her 4 times, or such.
Her being on the phone aside, she kept pleading that she "didn't hear".
Got me to thinking: my mom is stone deaf, hard of hearing, and is a disaster if she doesn't put in her hearing aids. How much aggressiveness can a FA have on those who are hearing impaired? It's often hard to pick out a hearing impaired person on sight. What threshold should FA's use to boot pax off the plane who turn out to be hearing impaired and don't appear to respond to commands/admonishment right away?
Just curious.
My opinion, after seeing the video and the Washington Post stuff, is that the AA flight attendant blew it and overreacted. Scary that they can throw you off in a setting like this.
Her being on the phone aside, she kept pleading that she "didn't hear".
Got me to thinking: my mom is stone deaf, hard of hearing, and is a disaster if she doesn't put in her hearing aids. How much aggressiveness can a FA have on those who are hearing impaired? It's often hard to pick out a hearing impaired person on sight. What threshold should FA's use to boot pax off the plane who turn out to be hearing impaired and don't appear to respond to commands/admonishment right away?
Just curious.
My opinion, after seeing the video and the Washington Post stuff, is that the AA flight attendant blew it and overreacted. Scary that they can throw you off in a setting like this.
FA overreaction is common. Vindictiveness is sometimes the only motivation for some of their actions after a perceived slight. The pilots seem to always side with the FAs in any dispute, so don't ever lip-off to a FA, and always respond with alacrity to their instructions.
#87
Moderator: Manufactured Spending
Join Date: Jul 2011
Posts: 6,576
She says now she didn't hear him when he asked her multiple times yet every story that came out the first day said " Quote from the woman kicked off in the video: Are you serious? I didnt even know he was talking to me. (This quote from https://kobi5.com/news/regional-news...gers-boo-2738/).
So she heard him but didn't know he was talking to her but now she says she didn't hear him?
So she heard him but didn't know he was talking to her but now she says she didn't hear him?
#88
Join Date: Jun 2015
Location: LA
Programs: AA, DL, UA
Posts: 543
What I see here are a number of things:
1. The FA was having a bad day and simply "snapped" so to say.
2. He conspired some BS story about the woman being uncooperative and using offensive language to the pilot.
3. The pilot's only mistake was placing too much trust in the FA's side of the story and giving the go-ahead to kick the woman off the flight.
Either way, terrible publicity for AA and surprised there is no public apology and more compensation (though at this point, it is too little too late).
#89
Join Date: Oct 2007
Posts: 558
I hear noise, but I can't necessarily interpret it as intelligible speech, especially if it is behind me, or coming from one of the awful loudspeakers in the gate area.
So the woman saying that she didn't hear him could well mean that she didn't understand what he was saying or that he was trying to speak to her.
So the woman saying that she didn't hear him could well mean that she didn't understand what he was saying or that he was trying to speak to her.
#90
Join Date: Dec 2005
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I think we can safely declare the 'slur' was a fabrication by Sassy Stew.
Id offer the cut her a break and say 'maybe she was given bad info', but given the fact she hasnt offered any corroboration nor has she retracted any 'fact', she seems to be willfully spreading this falsehood.
Kinda like cops when they maybe make a mistake- their tactic? double down, never admit it was a mistake.
Oh, wait- she was a cop, right?
Id offer the cut her a break and say 'maybe she was given bad info', but given the fact she hasnt offered any corroboration nor has she retracted any 'fact', she seems to be willfully spreading this falsehood.
Kinda like cops when they maybe make a mistake- their tactic? double down, never admit it was a mistake.
Oh, wait- she was a cop, right?