"we are not taking award bookings" after 35 minutes on hold
Jan 26, 2015, 8:21 pm
#1
Original Poster
Join Date: Dec 2004
Location: WAS
Programs: AS MVP
Posts: 200
"we are not taking award bookings" after 35 minutes on hold
frustrating experience. i have 2 award tickets on hold with partner airlines that need to be booked today or they expire. have been trying to get through all day (understanding the system is overloaded) and finally was able to get past the initial "please call back" message and able to hold. held for 35-minutes and was pleased to get an agent on the phone but, before I could speak, he said "due to the winter storm we cannot assist with award tickets." I explained that I just needed to have held reservations ticketed, but he said there was nothing he could do.
again, understanding lots of people are having bigger issues, not sure why I was allowed to hold if they were never going to take the call? reservations expire in less than two hours.
/rant over.
again, understanding lots of people are having bigger issues, not sure why I was allowed to hold if they were never going to take the call? reservations expire in less than two hours.
/rant over.
Jan 26, 2015, 8:54 pm
#2
Join Date: Mar 2011
Location: BOS
Programs: BA Gold, AA Platinum, SQ Gold, Marriott Titanium
Posts: 1,577
frustrating experience. i have 2 award tickets on hold with partner airlines that need to be booked today or they expire. have been trying to get through all day (understanding the system is overloaded) and finally was able to get past the initial "please call back" message and able to hold. held for 35-minutes and was pleased to get an agent on the phone but, before I could speak, he said "due to the winter storm we cannot assist with award tickets." I explained that I just needed to have held reservations ticketed, but he said there was nothing he could do.
again, understanding lots of people are having bigger issues, not sure why I was allowed to hold if they were never going to take the call? reservations expire in less than two hours.
/rant over.
again, understanding lots of people are having bigger issues, not sure why I was allowed to hold if they were never going to take the call? reservations expire in less than two hours.
/rant over.
I suggest trying to call again and request them to extend the hold 3-4 more days so that you can get it ticketed later.
Jan 27, 2015, 10:02 pm
#3
Join Date: Mar 2011
Posts: 125
Please post an update if you are able to get an extension!
Jan 29, 2015, 10:46 pm
#4
Original Member
Join Date: May 1998
Location: **ATL**/PHX/MIA/LAX/HKG
Programs: AA-EXP/DL-Diamond/UA-100K/Hyatt-Globalist/Hilton-Diamond/Marriott-Titanium - Many more....
Posts: 546
Go to the airport. Ticket it at the counter.
