CP Benefit Alignment ? (drinks/meal when not upgraded)

 
Old Sep 24, 14, 12:11 pm
  #1  
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CP Benefit Alignment ? (drinks/meal when not upgraded)

I took my first AA flight a few weeks ago in coach. As a CP in coach, I received 1 food item and a drink of choice on the flight. I have read that other CP's have also received this service. I have a flight next week from PHX-PHL on US Airways where first is sold out. With the recent alignment of first class meal service that became effective September 1st, I was wondering if US Airways also aligned their services with AA when a CP is sitting in coach?
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Old Sep 24, 14, 12:14 pm
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Originally Posted by CNMAZ View Post
I took my first AA flight a few weeks ago in coach. As a CP in coach, I received 1 food item and a drink of choice on the flight. I have read that other CP's have also received this service. I have a flight next week from PHX-PHL on US Airways where first is sold out. With the recent alignment of first class meal service that became effective September 1st, I was wondering if US Airways also aligned their services with AA when a CP is sitting in coach?
Not that I've noticed. I was in the back on a 757 on Monday after moving up to an earlier flight and got no indication that was happening.
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Old Sep 24, 14, 5:03 pm
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US/AA made the business decision earlier this year to keep the benefit for EXP/CPs in coach. The issue with US is identifying AA EXPs correctly on the US inflight report printout that FAs get when the a/c door is closed. US is working on changing that as we speak, from I've heard.
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Old Sep 24, 14, 6:58 pm
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I just flew 2 AA flights with Mrs. Steves this weekend. We are both Chairman and were not offered anything. Do I need to ask?
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Old Sep 24, 14, 7:03 pm
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Originally Posted by steves View Post
I just flew 2 AA flights with Mrs. Steves this weekend. We are both Chairman and were not offered anything. Do I need to ask?
We needed to ask but it was no problem receiving the service from the crew.
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Old Sep 24, 14, 11:51 pm
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IME, you aren't actively offered, but if you ask for a drink or snack, the FA can see who is EXP/CP on the handheld device. If you appear as a green square rather than a blue square, then you're good to go.
(And sometimes a free refill if you walk down to the back and are super nice to the poor sod sitting next to the engines in those crappy MD-80s)
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Old Sep 25, 14, 12:41 pm
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Originally Posted by steves View Post
I just flew 2 AA flights with Mrs. Steves this weekend. We are both Chairman and were not offered anything. Do I need to ask?
I have received excellent service and the benefits on all AA flights. I did have to ask but the FA simply said, "I knew someone was back here but i forgot what actual seat it was" and then proceeded to take great care of me.
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Old Sep 25, 14, 9:35 pm
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Originally Posted by steves View Post
I just flew 2 AA flights with Mrs. Steves this weekend. We are both Chairman and were not offered anything. Do I need to ask?
The info is available on the handheld computer the FAs carry to charge purchases. They can look up your name and status by seat number. Last week on DCA-LAX both FAs doing drinks/food acknowledged my CP status when I asked for food and drink, and they also knew my name. ^
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Old Sep 25, 14, 10:56 pm
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I've flown two AA flights. First time I was offered it and the second time I had to ask.
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Old Sep 26, 14, 12:40 am
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Originally Posted by steves View Post
I just flew 2 AA flights with Mrs. Steves this weekend. We are both Chairman and were not offered anything. Do I need to ask?
Yes sometimes you need to ask sometimes not. Just depends on how closely your FA has read the manifest before hand. But when you do ask you shouldn't have any problems. I've never really faulted them given they have so many pax in Y. Never had an issue when i've have politely pointed out I'm an EXP. But that's mostly been on RJs. Just don't cop an attitude about it and you should be fine. They don't question it since other folks don't tend to even know about it.
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Old Sep 26, 14, 12:48 am
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Originally Posted by nautikal View Post
The info is available on the handheld computer the FAs carry to charge purchases. They can look up your name and status by seat number. Last week on DCA-LAX both FAs doing drinks/food acknowledged my CP status when I asked for food and drink, and they also knew my name. ^
The OP's question was about flights on US metal, not AA. US does not yet have those tablets. The question was if your a CP and stuck in the back on US do you get the same benefit. Simple answer is probably not yet in most cases. US crews won't know about the policy on AA. On AA they do even they don't know the specific passengers. That will change over time.
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Old Sep 29, 14, 11:49 am
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This information posted on the AA/US Reciprocal Elite Benefit thread:

"Chairman Snack Benefit

So on my flight this weekend I was in first and the FA started talking to me about AA and the elite benefits. I commented that I liked the hot nuts being added to the beginning to service, which led to all types of benefits conversation. The NEWS portion of this post is that she said beginning Oct 1 Chairman will received the same free drink and snack benefit Exec Platinums get today. She said she got a FA update a couple weeks ago that its rolling out to both sides for both top tiers. One more benefit sync done hopefully."

I'm on a flight on 10/01/14 sitting in coach, so I'll bring this up with the crew and see what happens.
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Old Sep 29, 14, 11:57 am
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I thought that benefit has already been happening, you just had to ask for it?
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Old Sep 29, 14, 12:21 pm
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Originally Posted by heyeaglefn View Post
I thought that benefit has already been happening, you just had to ask for it?
It was for US CPs flying on AA metal but not for US CPs flying on US metal. It sounds like when we fly in coach on US planes the benefit will also be available as of 10/1.
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Old Sep 29, 14, 12:38 pm
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Originally Posted by WiscAZ View Post
It was for US CPs flying on AA metal but not for US CPs flying on US metal. It sounds like when we fly in coach on US planes the benefit will also be available as of 10/1.
Oh ok, that is good news then.
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