US FA moved my legs, cracked iPad

 
Old May 30, 14, 5:34 pm
  #1  
Original Poster
 
Join Date: Aug 2009
Posts: 22
US FA moved my legs, cracked iPad

I was on a cross country flight this week, an A321 in an exit row window seat. No seat in front of me; This is great for me as I'm a tall guy.

There was a lengthy delay before takeoff and I fell asleep with my legs crossed in front of me with my iPad in my lap. This is ideal for me as I'm a light sleeper and have difficulty sleeping on planes.

At some point before takeoff, the FA picked my legs up off the ground using two hands and put them almost under my seat. Think of sitting with your legs extended and now your legs in a 'L' shape.

I was very startled and as a result my IPad fell out of my lap, landing on the screen and it cracked.

This experience was quite disturbing as any time I have seen a flight attendant interact with a sleeping passenger they typically tap him or her on the shoulder, as a supposed to a more physical interaction.

I asked her why she moved my feet without waking me and she said it was time for take off. I followed up with why she did not merely tap me on the shoulder and she was unresponsive and denied causing the iPad damage.

I got the FA's name before de planing but am wondering how, if at all, I can file a complaint.

This is one if my first interactions with the new US/AA and needless to say I was quite upset.

Thanks for any suggestions.
joe001 is offline  
Old May 30, 14, 5:42 pm
  #2  
 
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
Sleeping passenger at emergency exit during take-off = security risk ?
Air Rarotonga is offline  
Old May 30, 14, 6:29 pm
  #3  
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
 
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA, HHonors, Hertz
Posts: 12,817
As American Airlines and US Airways are still operating as distinct airlines, this question is being moved to the appropriate pre-merger airline forum.

Please note the sticky at the top of the consolidated thread which is titled Welcome to the New American Airlines Forum! PLEASE READ BEFORE POSTING. With all of the changes about, it is important to know where to post, and reading that thread before posting (as the title suggests ) will help get you in the right place.

~Moderator
aztimm is offline  
Old May 30, 14, 7:28 pm
  #4  
 
Join Date: May 2003
Location: Virginia
Posts: 1,558
US FA moved my legs, cracked iPad

Were your legs blocking her from getting to her jumpseat? Do you know if she even tried to tap you on your shoulder to wake you up before moving your legs? Not trying to excuse what she did just trying to figure out why she did it.
GalleyWench is offline  
Old May 30, 14, 7:58 pm
  #5  
Original Poster
 
Join Date: Aug 2009
Posts: 22
Good questions. Nope, not blocking as I was slightly angled. No shoulder tap per the pax near me...I pride myself on being a considerate flyer which makes me particularly frustrated.
joe001 is offline  
Old May 30, 14, 8:10 pm
  #6  
 
Join Date: May 1999
Location: Central New Jersey
Programs: UA-Platimum 2 MM, HH-Gold, MR-Lifetime Gold, Hyatt-Discoverist
Posts: 6,236
As for the cracked I Pad, I don't think you have much to stand on. If, while you were dozing it fell to the floor or during take off it it slid off, you wouldn't receive any compensation. The fact that it fell when you were startled, it could have also occured if she had indeed 'tapped you on the shoulder.
mauld is offline  
Old May 30, 14, 8:12 pm
  #7  
 
Join Date: Nov 2013
Posts: 4,375
By chance do you qualify for purchase protection via your credit card?

Wish I could help you deal with the airline directly, but I can't think of anything other than to write in a complaint to US and wait for their response.
davie355 is offline  
Old May 30, 14, 8:38 pm
  #8  
Original Poster
 
Join Date: Aug 2009
Posts: 22
Originally Posted by davie355 View Post
By chance do you qualify for purchase protection via your credit card?

Wish I could help you deal with the airline directly, but I can't think of anything other than to write in a complaint to US and wait for their response.
Thanks yes I will write. Unfortunately I am beyond 1 year.
joe001 is offline  
Old May 30, 14, 8:42 pm
  #9  
Original Poster
 
Join Date: Aug 2009
Posts: 22
Originally Posted by mauld View Post
As for the cracked I Pad, I don't think you have much to stand on. If, while you were dozing it fell to the floor or during take off it it slid off, you wouldn't receive any compensation. The fact that it fell when you were startled, it could have also occured if she had indeed 'tapped you on the shoulder.
Sure, anything can happen. But those things did not happen. What did occur is quite a bit of unwanted touching from a FA.
joe001 is offline  
Old May 31, 14, 2:07 am
  #10  
 
Join Date: Nov 2010
Location: NYC
Programs: AA EXP, Hilton GLD, Marriott Plat, NEXUS/GE
Posts: 2,872
Originally Posted by joe001 View Post
Sure, anything can happen. But those things did not happen. What did occur is quite a bit of unwanted touching from a FA.
Suppose you had fallen asleep without your seatbelt on prior to take off.

Would a FA tapping your shoulder to wake you (and tell you to put on your seatbelt so the plane can take off) constitute "unwanted touching?"
FlyerChrisK is offline  
Old May 31, 14, 9:32 am
  #11  
Moderator: Coupon Connection & S.P.A.M
 
Join Date: May 2000
Location: Louisville, KY
Programs: Wild Wild Life, TSA Disparager Diamond (LTDD)
Posts: 57,821
Originally Posted by Air Rarotonga View Post
Sleeping passenger at emergency exit during take-off = security risk ?
Nope.
Spiff is online now  
Old May 31, 14, 3:33 pm
  #12  
 
Join Date: Dec 2009
Location: Philly
Programs: US, CO, Marriott
Posts: 216
It gets extremely tiring that everyone wants compensation for everything.

She was trying to be nice, and in a unrelated move YOU dropped YOUR iPad and it broke.

Suck it up and be more careful next time.
Zanotti is offline  
Old May 31, 14, 3:50 pm
  #13  
 
Join Date: May 2010
Posts: 519
Originally Posted by Air Rarotonga View Post
Sleeping passenger at emergency exit during take-off = security risk ?
I don't think there's a security risk but there may be a safety risk. There are certain responsibilities that come with sitting in the exit row. You can't assist with an emergency evacuation if you're sleeping or in a daze after waking up.

I'm not suggesting passengers shouldn't sleep in the exit row, but they need to be awake and alert during takeoff and landing.
NauticalWheeler is offline  
Old May 31, 14, 3:50 pm
  #14  
 
Join Date: Apr 2013
Programs: AA PLT, DL GM, Hyatt Diamond, SPG Gold
Posts: 241
Originally Posted by FlyerChrisK View Post
Suppose you had fallen asleep without your seatbelt on prior to take off.

Would a FA tapping your shoulder to wake you (and tell you to put on your seatbelt so the plane can take off) constitute "unwanted touching?"
Tapping would be ordinary behavior, and what the FA should have done here. Putting the seat belt on for the passenger would be unwanted touching.
lawyertalk is offline  
Old May 31, 14, 4:07 pm
  #15  
 
Join Date: Feb 2003
Location: NCL
Programs: UA 1MM/*G. AA EXP for 1 more year, gravitating towards maintaining DL Gold
Posts: 5,273
Sounds to me like the OP's best opening gambit would be "assault".
Passmethesickbag is online now  

Thread Tools
Search this Thread