Very Positive experience with award travel (that shocked me)

 
Old Mar 14, 14, 9:38 am
  #1  
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Very Positive experience with award travel (that shocked me)

I booked award travel from BOS - LGA, departing yesterday morning and returning Saturday morning. I flew down to LGA in coach yesterday uneventfully (I had thought chairman could get upgraded on award travel, but I was apparently incorrect).

My plans changed yesterday afternoon and I needed to get back to BOS last night. I did a quick check of prices, which were $450 one way (at the cheapest) to book the 7:00pm or 8:00pm shuttle (5pm and 6pm were $750). I also checked Acela options (the many options for LGA-BOS.)

I called the USAir reservations (don't think I called the chairman line - but they connected me to the chairman line). The lady said she had to call someone else and due to weather it would take about 10 minutes. She put me on hold, and every 2 minutes came back and apologized for the wait and told me she didn't forget about me. Makes waiting on hold more reassuring!

Eventually got through and she changed my flight to the 7pm shuttle last night, with no charge whatsoever (thought for sure there would be some ridiculous change fee). When I got to LGA, the 5pm was running late, and I was able to get on that one.

I couldn't have been more pleased. I very rarely use award travel (one of the reasons why I would use points for BOS-LGA), but really impressed with this particular agent and more importantly the fact I was able to change award travel from Saturday to Thursday without any charge whatsoever
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Old Mar 14, 14, 9:47 am
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Pretty sure that is due entirely to your status. Anyone below Chairmans would have paid $150 in change fees.
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Old Mar 15, 14, 7:56 am
  #3  
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The good news is that if and when US adopts the AA award rules, award date changes will be free for everyone, even those with no status.
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Old Mar 16, 14, 9:47 am
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Originally Posted by TwoDecks View Post
I booked award travel from BOS - LGA, departing yesterday morning and returning Saturday morning. I flew down to LGA in coach yesterday uneventfully (I had thought chairman could get upgraded on award travel, but I was apparently incorrect).
Chairmen who have Chairman's Preferred through miles or segments (vs Buyup or challenge) do get upgraded on award travel; it's the 85k/105 segments Special Dividend. http://www.usairways.com/en-US/divid...ml?c=txt_01173
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Old Mar 28, 14, 6:31 pm
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Originally Posted by TwoDecks View Post
I couldn't have been more pleased. I very rarely use award travel (one of the reasons why I would use points for BOS-LGA), but really impressed with this particular agent and more importantly the fact I was able to change award travel from Saturday to Thursday without any charge whatsoever
That's one of the things I love about awards on US as CP.
http://www.usairways.com/en-US/divid...chairmans.html
MoveUp and redeposit fee waived
....
We'll also waive the mileage redeposit fee of $150 for totally unused award tickets for our Chairman's Preferred members.
Award processing and quick ticketing fees waived
We'll waive the award-processing fee and the quick-ticketing fee for tickets booked using miles from your Chairmanís Preferred account.
I don't know if they literally process changes as redeposit then reissue or if they just change the res and cancel the fee, but I've never paid to change an award res, which makes travel planning so much easier, as soon as you think you know you are going somewhere book the tickets and if your plans change it's not a problem.
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Old Mar 29, 14, 3:04 pm
  #6  
 
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Originally Posted by PHLisa View Post
Pretty sure that is due entirely to your status. Anyone below Chairmans would have paid $150 in change fees.
Yeah - but there is a rule about no changes to awards after travel has commenced. Maybe this has only been enforced on *A awards but Chariman Preferred do not get this waiver.
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Old Mar 29, 14, 3:12 pm
  #7  
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Originally Posted by swag
The good news is that if and when US adopts the AA award rules, award date changes will be free for everyone, even those with no status.
And the better news is that, starting this Monday, BOS-LGA should cost just 4,500 BA Avios + $2.50 one way in Coach. Cancel your award at least 24 hours in advance and you'll merely forfeit the $2.50 to get your miles reinstated. Then, you can just re-book a new award flight for the date needed.
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Old Mar 29, 14, 3:16 pm
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Originally Posted by jfinsocal View Post
Yeah - but there is a rule about no changes to awards after travel has commenced. Maybe this has only been enforced on *A awards but Chariman Preferred do not get this waiver.
It seems to only apply to partner awards. For awards on US metal only, you can change after departure. I've done it multiple times.
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