Feb 14, 2014, 8:11 am
Last edit by: JDiver
Per tommyleo in post #10 (please feel free to edit/add updates):
Here's a hot tip that I've used successfully during weather problems for several airlines: call the airline's overseas call centers. Use Skype and it's dirt cheap.
Here are U.S.'s overseas numbers. I just called the U.K. number and the agent answered immediately after I was prompted to press "2". This should work with just about any US call center since there should be an option for English at all of them. Good luck.
Since the overseas call center are typically not open 24 hours, one should consider the local time at the those call centers before calling.
abein2672: The (US) Canada number is pure GOLD! 1-888-240-4770. Toll free in the US, routes to an English-speaking agent in Europe...
Here's a hot tip that I've used successfully during weather problems for several airlines: call the airline's overseas call centers. Use Skype and it's dirt cheap.
Here are U.S.'s overseas numbers. I just called the U.K. number and the agent answered immediately after I was prompted to press "2". This should work with just about any US call center since there should be an option for English at all of them. Good luck.
Since the overseas call center are typically not open 24 hours, one should consider the local time at the those call centers before calling.
abein2672: The (US) Canada number is pure GOLD! 1-888-240-4770. Toll free in the US, routes to an English-speaking agent in Europe...
Can't get through to US? Alternative numbers to call when call centers are jammed up
Feb 12, 2014, 10:43 am
#31
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,579
I have some coworkers who had flights tomorrow cancelled from Charlotte, is there a way to get the tickets refunded without having to call US Airways? In the case of a cancelled flight do you still have to talk to them and do something with the ticket before the scheduled departure?
Feb 12, 2014, 10:55 am
#32
Join Date: Mar 2013
Location: SEA
Posts: 3,951
This is horrendous. I've been on hold all day. Can't even get through on the silver preferred # - just get the busy signal after the voice prompts. Holding on the regular line now.
I've defended US a lot, but this type of customer service is absolutely unacceptable.
I've defended US a lot, but this type of customer service is absolutely unacceptable.
Feb 12, 2014, 11:47 am
#33
Join Date: Apr 2008
Location: Philadelphia
Programs: DL - Silver, AA - EXP, Marriott - Platinum Premier
Posts: 200
I think all US systems have been stretched to capacity today. I was on hold for 3 hours last night, gave up, then called back today and got lucky after 40 minutes.
When I tried to adjust my seat on my newly rebooked flight I got this:
When I tried to adjust my seat on my newly rebooked flight I got this:
Feb 12, 2014, 12:01 pm
#34
Join Date: Oct 2008
Location: NYS
Programs: Days of Our Lives, General Hospital
Posts: 1,495
I just did this with AA in Denmark for an itinerary (starting with a US flight that was cancelled) tomorrow. I was connected quickly to a very helpful agent, but to no avail -- no seats from here to anywhere tomorrow, and no feasible routing to my destination before Monday. The agent eventually called HQ in the United States and was advised to give me a refund.
Feb 12, 2014, 3:09 pm
#35
Join Date: Jan 2013
Location: SFO
Programs: WFBF
Posts: 963
MCI-DCA tomorrow seems cancelled across the board. After a half-dozen tries, finally got through and rebooked onto an AA flight Friday morning, so don't give up hope.
(and also have a backup flight on WN/AirTran since they fly to DCA because it's refundable and why not?)
(and also have a backup flight on WN/AirTran since they fly to DCA because it's refundable and why not?)
Feb 12, 2014, 4:29 pm
#36
Join Date: Dec 2010
Location: PHL
Programs: AA EXP
Posts: 124
CP Phone #
I just tried the USDM phone line and got a message to call back later before they even authenticated my account by my phone number.
Is there still a direct CP line? I find it hard to believe that they wont pick up the phone for their top teir folks during crazy times like this.
Can someone PM me the number. I'll screenshot my account if needed.
Is there still a direct CP line? I find it hard to believe that they wont pick up the phone for their top teir folks during crazy times like this.
Can someone PM me the number. I'll screenshot my account if needed.
Feb 12, 2014, 4:46 pm
#37
Join Date: Apr 2013
Location: ALB
Programs: AA EXP, HHonors Diamond, Nexus
Posts: 432
I just tried the USDM phone line and got a message to call back later before they even authenticated my account by my phone number.
Is there still a direct CP line? I find it hard to believe that they wont pick up the phone for their top teir folks during crazy times like this.
Can someone PM me the number. I'll screenshot my account if needed.
Is there still a direct CP line? I find it hard to believe that they wont pick up the phone for their top teir folks during crazy times like this.
Can someone PM me the number. I'll screenshot my account if needed.
Feb 12, 2014, 5:38 pm
#38
Join Date: Jan 2013
Location: SFO
Programs: WFBF
Posts: 963
I went through multiple attempts this afternoon, using the number off my old Plat card since I haven't gotten CP credentials yet.
First couple attempts I got through the automated voice guy and then busy signal when transferring to agent.
Next few attempts got the automatic "please try later" and it hung up.
Finally got through a little while ago -- once it was actually able to transfer to the queue for agents, I got someone immediately.
First couple attempts I got through the automated voice guy and then busy signal when transferring to agent.
Next few attempts got the automatic "please try later" and it hung up.
Finally got through a little while ago -- once it was actually able to transfer to the queue for agents, I got someone immediately.
Feb 12, 2014, 6:21 pm
#39
Join Date: Dec 2006
Location: Washington, DC
Programs: US-CP, UA, Marriott Rewards, HHonors, Avis,
Posts: 4,549
I went through multiple attempts this afternoon, using the number off my old Plat card since I haven't gotten CP credentials yet.
First couple attempts I got through the automated voice guy and then busy signal when transferring to agent.
Next few attempts got the automatic "please try later" and it hung up.
Finally got through a little while ago -- once it was actually able to transfer to the queue for agents, I got someone immediately.
First couple attempts I got through the automated voice guy and then busy signal when transferring to agent.
Next few attempts got the automatic "please try later" and it hung up.
Finally got through a little while ago -- once it was actually able to transfer to the queue for agents, I got someone immediately.
Feb 12, 2014, 8:28 pm
#40
Join Date: Jan 2013
Location: SFO
Programs: WFBF
Posts: 963
Yup. Agent was very polite, very helpful, helped me figure out the flight that's likeliest to actually get into DCA (which turned out to be on AA, so if it actually flies I'll get to experience AA F for the first time, since I was traveling on paid F on US).
Feb 12, 2014, 9:40 pm
#41
Join Date: Feb 2014
Location: Washington, DC
Programs: UA, DL, AA, US, SQ, TK, SPG, HH, CC, Avis, Hertz, Thrifty, Enterprise, Chase UR, Amex MR
Posts: 74
MCI-DCA tomorrow seems cancelled across the board. After a half-dozen tries, finally got through and rebooked onto an AA flight Friday morning, so don't give up hope.
(and also have a backup flight on WN/AirTran since they fly to DCA because it's refundable and why not?)
(and also have a backup flight on WN/AirTran since they fly to DCA because it's refundable and why not?)
For what it's worth it's really pretty awful in WAS right now, the Fed is closed as of a few hours ago and all day tomorrow. The snow is piling on pretty rapidly and shows no signs of stopping...
Feb 12, 2014, 9:54 pm
#42
Join Date: Nov 2013
Posts: 152
I don't understand why you even need to speak to an agent to change a flight. Why is this not automated yet? I spent an hour on hold just to move my flight from tomorrow to today, something I could have done myself in less than 10 clicks. It's like the airlines are still operating on Windows 98...
Feb 12, 2014, 10:06 pm
#43
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,531
I called a week ago, and waited 2 hours 15 minutes before I got a human. I called a couple of days later, and it took 1 minute.
Feb 13, 2014, 6:26 am
#44
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,076
Finally got through at 3AM last night, and of course this morning my flight gets cancelled and they're not accepting calls again.
Feb 13, 2014, 6:41 am
#45
Join Date: May 2013
Posts: 42
I haven't been able to get through yesterday morning through this morning. What a nightmare.
