Who to complain to for not receiving the 15k bonus miles for Promotion?
I received the Promotional offer for 15k U.S. Airways bonus miles if you spend $750 or more per month for 3 consecutive months. It also stated that my bonus miles would appear on the statement 6-8 weeks after the promotion ended. Mine ended April 30, 2013 and my statement date closed yesterday with zero miles.
CSR and Supervisor are useless. They keep insisting I have one week left for 15k miles to post but I won't have a statement till July 17, 2013 which would make it 11 weeks. CSR and Supervisor said they can't manually make adjustment. Who can I write to or who can I call who has the authority to post the miles on my account? I have better results with delta.bomb then barclay |
Originally Posted by metoo
(Post 20942759)
I received the Promotional offer for 15k U.S. Airways bonus miles if you spend $750 or more per month for 3 consecutive months. It also stated that my bonus miles would appear on the statement 6-8 weeks after the promotion ended. Mine ended April 30, 2013 and my statement date closed yesterday with zero miles.
CSR and Supervisor are useless. They keep insisting I have one week left for 15k miles to post but I won't have a statement till July 17, 2013 which would make it 11 weeks. CSR and Supervisor said they can't manually make adjustment. Who can I write to or who can I call who has the authority to post the miles on my account? I have better results with delta.bomb then barclay Curious though, has your spending also been done via AP? |
Originally Posted by maxel
(Post 20942932)
On the same boat as you. Have you spoken with a manager at Barcaly? I believe they are responsible, not US Airways.
Curious though, has your spending also been done via AP? I think since I didn't make a spending this past month, it never generated the 15k. U.S. Airways is useless. What is AP? |
Can you not just wait one more week? Sheesh.
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Waiting a week is not the reason for my complaint.
The fine print stated: "Your bonus miles will appear on your statement up to 6-8 weeks after the end of the promotion" Next statement is mid July. |
Originally Posted by bkafrick
(Post 20943054)
Can you not just wait one more week? Sheesh.
OP, I'm waiting as well so maybe they are just behind schedule. Wouldn't be shocking. Keep us updated. |
Originally Posted by metoo
(Post 20943408)
"Your bonus miles will appear on your statement up to 6-8 weeks after the end of the promotion"
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Originally Posted by Air Rarotonga
(Post 20944631)
April 30th + 8 weeks makes June 30th...
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Originally Posted by WiscAZ
(Post 20945406)
It would actually be June 25th.
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Originally Posted by bkafrick
(Post 20946010)
So my "wait a week" advice wasnt so bad after all, huh? :rolleyes:
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I don't think you need to wait for the next DM statement to generate. When the miles post, you'll see them in your online account activity. If you don't see them by June 30, then call back and refer them to the 6-8 week note and, hopefully, open a case.
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Originally Posted by PHL
(Post 20946675)
I don't think you need to wait for the next DM statement to generate. When the miles post, you'll see them in your online account activity. If you don't see them by June 30, then call back and refer them to the 6-8 week note and, hopefully, open a case.
Thanks all. |
Originally Posted by metoo
(Post 20948811)
Sent an email through the US Barclay account site. They are going to look into this.
Thanks all. So did you get your 15k bonus miles and if so can you share when? Husband had the 3 mos offer ending in August.. still no bonus miles and has put spent on Sept.. this statement closes Oct 2nd. Already PM them and got a message riddled with mistakes.. dates in 2012 and total purchases incorrect amount . Waiting a few more days to see if they post. |
Mine took until the statement 8 weeks after the promo ended to post. That meant 3 statements after the promo. Amazingly slow.
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